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Bajagirl

iT'S OFFICIAL U2 + DOWN UNDER (UPDATED 8/30/2010 6 pm PST)

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[quote name='SandSCreative wrote:


afunky wrote:

afunky']In general I have no problem with people who sell their tickets on auction sites - as long as they start at price that covers their cost of ticket, booking fees and auction success fees and let it run, and the market dictating price. However this is an insult to the fan who will miss out in public sale -EDITED EDITED EDITED 
mad.gif

 

I really hope no one buys these tickets off him, and a lot of people give him a serve about ethics.

 

HOLA, we dont allow those links, even if it is for "look at what this jerk is doing" examples - Baja

Sorry Baja was not aware of that rule, no harm intended

 

Not a problem, basically no ebay, third party ticket sellers, download, file sharing or pictures of the bands families, allowed, & keep it clean (No nudity) - Baja

 

I don't have a problem with it either ... in general. I do have a problem with 'fans' selling presale tickets on auction sites. It makes a mockery of what fan club membership is all about.

 

We'll it's fair to say the guy is not really a fan, as he is ripping off other fans, and also depriving a fan from getting tickets at face value when tickets go on public sale.

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[quote name='afunky wrote:


SandSCreative wrote:

afunky wrote:

afunky']In general I have no problem with people who sell their tickets on auction sites - as long as they start at price that covers their cost of ticket, booking fees and auction success fees and let it run, and the market dictating price. However this is an insult to the fan who will miss out in public sale -EDITED EDITED EDITED 
mad.gif

 

I really hope no one buys these tickets off him, and a lot of people give him a serve about ethics.

 

HOLA, we dont allow those links, even if it is for "look at what this jerk is doing" examples - Baja

Sorry Baja was not aware of that rule, no harm intended

 

Not a problem, basically no ebay, third party ticket sellers, download, file sharing or pictures of the bands families, allowed, & keep it clean (No nudity) - Baja

 

I don't have a problem with it either ... in general. I do have a problem with 'fans' selling presale tickets on auction sites. It makes a mockery of what fan club membership is all about.

 

We'll it's fair to say the guy is not really a fan, as he is ripping off other fans, and also depriving a fan from getting tickets at face value when tickets go on public sale.

 

Trouble is ticket scalping is such a difficult thing to police. I don't think making it harder for fans to buy tickets is the answer. It should be very difficult to sell the things at profit, not to buy them.

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Im closing this thread WHILE I POST AN UPDATE, Give me a few minutes (EDIT: update complete, please direct people to this post a/o the other thread, reopening thread)

Info will be posted here : [/font]http://community.u2.com/topic/18600 (EDIT: The same information is copy and pasted below)

Baja

NEW INFO as of 6 pm 8/30 PST
Hola

I have been asked to pass on the following information to our members


If a subscriber has as issue with the ticket site in that they have been into the presale and cannot continue or their code has expired before completing the transaction, the sub should contact the ticket site CS. They have been made aware of the issue and can assist customer so they can complete their transactions. Their contact information is:


TICKETEK

AUSTRALIA

Phone: 132 849

Email:


NEW ZEALAND

Phone: 0800 TICKETEK

Email:



TICKETMASTER AUSTRALIA

Phone: 136 100 (please hit option 6)

Email:



If thei
r code NEVER works or lets them into the presale – ie they have NEVER checked in even once, they can contact the
CS team for help
, the contact information is:

1-800-615-1324
begin_of_the_skype_highlighting
 
 
1-800-615-1324
 
 
end_of_the_skype_highlighting
(Inside the US)

+1-916-414-2921
begin_of_the_skype_highlighting
 
 
+1-916-414-2921
 
 
end_of_the_skype_highlighting
(Outside the US)


or use the Contact Us form found in the top right of HELP PAGE


For those that contact me via the other thread, please be aware you need to contact Customer Service (CS) yourselves, those that have been resolved/re-set have made contact directly with customer service. I have been asked to not send names in, as it bypasses the official CS route, and can create some issues with codes being doubly re-set.

A quick reminder that your code if for ONE transaction for ONE show, for ONE location, on ONE date, for up to 4 (FOUR) tickets of the SAME TYPE. You cannot mix types of tickets. once you purchase a type of tickeet, your code is considered used, even if you only purchased one ticket. Also, some people are having issues with getting expensive seats when they input their code instead of another pricing level, you also need to contact customer service to complete your purchase.

At this time, this is about as much as I can do. I apologize for the delay's, and want you to know we will be analyzing what happen so it does not happen again (ever).

Again, please contact CS of the ticketing agency directly.

Thank you all for your patience and for recognizing that the moderators are NOT CS and are doing their best to help you all

Respectfully

Baja


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want you to know we will be analyzing what happen so it does not happen again (ever).

Thanks Baja.

 

That's good to hear.

 

My guess would be something to tdo with the fact that the Tour was announced on the 22nd August and the pre-sale started only 4 days later on the 26th August.

 

Everyone was 'caught out', systems weren't ready, emails not received in time, confusion over what could be bought with not enough time to ask and answer questions.

 

Add to that desperate fans, just trying to get tickets and it was panic stations.

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Thank you all for your patience and for recognizing that the moderators are NOT CS and are doing their best to help you all

Can't speak for everyone, but I do hope that everyone appreciates the efforts you have been making to help sort all this out. Thanks Baja.

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How about some codes for the second shows for everyone? That would help and as above Metallica fan club members got second show presale code? Think there should be something done to assist in goodwill for members. Of course this experience does not turn people off U2 but U2.com

And thanks to Bajagirl smile.gif-its a bummer that this happened though even if it is the fault of the ticket vendors.

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I have just formally requested a refund. I tried to call U2 number but was engaged and have wasted enough time on this shambles. Again, my issue is different from others and is a U2 problem but I would be better off just waiting for Friday. I would advise others to use the contact us form to do same if unhappy.

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At this time, this is about as much as I can do. I apologize for the delay's, and want you to know we will be analyzing what happen so it does not happen again (ever).

IMO this presale was way way way more complicated than it needed to be, which made it far more likely to suffer from technical problems. Getting into a secret society is probably easier than buying in this presale for some people.

Is there really a need for a tiered fan group system?

Having codes cease to function after the initial logging in to the ticket system instead of once the entitled tickets had been purchased is crazy.

I hope all of this does not cost U2.com some fans.

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[quote name='SandSCreative wrote:


Bajagirl']
At this time, this is about as much as I can do. I apologize for the delay's, and want you to know we will be analyzing what happen so it does not happen again (ever).

IMO this presale was way way way more complicated than it needed to be, which made it far more likely to suffer from technical problems. Getting into a secret society is probably easier than buying in this presale for some people.

Is there really a need for a tiered fan group system?

Having codes cease to function after the initial logging in to the ticket system instead of once the entitled tickets had been purchased is crazy.

I hope all of this does not cost U2.com some fans.

 

Agreed. Once problems started arising things rapidly deteriorated.

 

Gonna try my luck at joining the Masons and see how I go. Will mention that I'm already a U2.COM member and

"I survived the ticket presale". <== T-Shirt opportunity

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Super stoked to get my 4 GA tickets to Auckland yesterday. Had to leave it with wifey, but she reported it was as easy as entering the code and buying the tickets.

Now got to work out how long we'll need to queue for to get up close. But as discussed earlier, the circle does make for two levels of "closeness", so perhaps not as early as you might think.

Had to put on the 360° DVD to celebrate last night. Oh yes. This will be awesome.

Still don't think that tomfoolery and shenanagins are being bandied about enoguh though?

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Still don't think that tomfoolery and shenanagins are being bandied about enoguh though?
I was going to do some bandying on the other thread, but thought it might piss Baja off.

 

Good to have a 'bit va larf' at this time of misery for so many.

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Agreed. Once problems started arising things rapidly deteriorated.

 

Gonna try my luck at joining the Masons and see how I go. Will mention that I'm already a U2.COM member and

"I survived the ticket presale". <== T-Shirt opportunity

 

eek.gifeek.gif

 

eyes.gifeyes.gifeyes.gif

 

laugh.giflaugh.giflaugh.giflaugh.giflaugh.gif

 

I want one, as I have survived ALL the presales tongue.gif

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[quote name='Bajagirl wrote:


Nniixx']

Agreed. Once problems started arising things rapidly deteriorated.

 

Gonna try my luck at joining the Masons and see how I go. Will mention that I'm already a U2.COM member and

"I survived the ticket presale". <== T-Shirt opportunity

 

eek.gifeek.gif

 

eyes.gifeyes.gifeyes.gif

 

laugh.giflaugh.giflaugh.giflaugh.giflaugh.gif

 

I want one, as I have survived ALL the presales tongue.gif

Glad to see you can still see the humerous side of things. You must hate presales.

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[quote name='Nniixx wrote:


Bajagirl wrote:

Nniixx']

Agreed. Once problems started arising things rapidly deteriorated.

 

Gonna try my luck at joining the Masons and see how I go. Will mention that I'm already a U2.COM member and

"I survived the ticket presale". <== T-Shirt opportunity

 

eek.gifeek.gif

 

eyes.gifeyes.gifeyes.gif

 

laugh.giflaugh.giflaugh.giflaugh.giflaugh.gif

 

I want one, as I have survived ALL the presales
tongue.gif

Glad to see you can still see the humerous side of things. You must hate presales.

Just wanted to add my thanks to the others for all your help Bajagirl.  You are very much appreciated

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[quote name='pookygirlnz wrote:


Nniixx wrote:

Bajagirl wrote:

Nniixx']

Agreed. Once problems started arising things rapidly deteriorated.

 

Gonna try my luck at joining the Masons and see how I go. Will mention that I'm already a U2.COM member and

"I survived the ticket presale". <== T-Shirt opportunity

 

eek.gifeek.gif

 

eyes.gifeyes.gifeyes.gif

 

laugh.giflaugh.giflaugh.giflaugh.giflaugh.gif

 

I want one, as I have survived ALL the presales
tongue.gif

Glad to see you can still see the humerous side of things. You must hate presales.

Just wanted to add my thanks to the others for all your help Bajagirl.  You are very mush appreciated

 

you have to wink.gif *points at new siggy*

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you have to wink.gif *points at new siggy*

I survived the U2.com ticket presales for Elevation 2001, Vertigo 2004/2005, U2360 NA (2009), Europe (2009), NA (2010), Europe (2010), Australia/New Zealand (2010), where's my $1,000,000 ???

Yeah, I reckon you are earning that $1,000,000 Baja  eek.gif

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[quote name='SandSCreative wrote:


afunky wrote:

SandSCreative wrote:

afunky wrote:

afunky']In general I have no problem with people who sell their tickets on auction sites - as long as they start at price that covers their cost of ticket, booking fees and auction success fees and let it run, and the market dictating price. However this is an insult to the fan who will miss out in public sale -EDITED EDITED EDITED 
mad.gif

 

I really hope no one buys these tickets off him, and a lot of people give him a serve about ethics.

 

HOLA, we dont allow those links, even if it is for "look at what this jerk is doing" examples - Baja

Sorry Baja was not aware of that rule, no harm intended

 

Not a problem, basically no ebay, third party ticket sellers, download, file sharing or pictures of the bands families, allowed, & keep it clean (No nudity) - Baja

 

I don't have a problem with it either ... in general. I do have a problem with 'fans' selling presale tickets on auction sites. It makes a mockery of what fan club membership is all about.

 

We'll it's fair to say the guy is not really a fan, as he is ripping off other fans, and also depriving a fan from getting tickets at face value when tickets go on public sale.

 

Trouble is ticket scalping is such a difficult thing to police. I don't think making it harder for fans to buy tickets is the answer. It should be very difficult to sell the things at profit, not to buy them.

 

Difficult but not impossible, however in order to prevent the auction sites and scalpers of the world from allowing the excessive sales, government almost needs to regulate against it (i.e) make scalping illegal, or criminalise the resale of concert tickets over 1.5 times the face value.  For example if you sold your GA ticket for $140 that would be ok, but if you sold it for $200 it would be illegal.  This recognises the difference between the person with a spare ticket to get rid of, and the professional scalper.

 

Auction sites will not voluntarily prevent scalping at excessive levels as they take a cut as a success fee.

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Auction sites will not voluntarily prevent scalping at excessive levels as they take a cut as a success fee.

Totally agree. It isn't just the auction site scalpers either, there are "resellers" even now online offering Aussie RZ tickets for $1600 a piece.

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My ticketek trasactions finally came through on my visa after 5 days.

 

I'd had the confirmation emails and everything but not the transactions showing up on my visa statement, I was beginning to worry a little that Ticketek might have stuffed things up ?

 

No idea where that thought process woudl have come from.wink.gif

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Involving A Current Affair as some people have suggested is interesting. 

We all know how sensationalist and stupid that show is. So presented with the choice of two stories:

Ticket Agencies rip off fans and cause mayhem for loyal U2 followers
vs

Biggest Band in the World treat fans like crap
I wonder which they would go with?

Hmmmm?

Frankly I wouldn't mind with either as U2.com IS the band's interface with their fans and if it is shit then they're treatment of fans by extension is shit too. But many will not see it that way. 

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Thanks Baja for your efforts but the problem hasn't really been solved.

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First of all - Bajagirl - thanks for your assistance and patience.  Brilliant. wink.gif

I managed to get through to the States on the number provided by Baja and got my code re-set.  I was told that it was only good for one crack at tickets (so basically had to suck up what I got).  Suffice to say that I got nosebleed - but hey, I'm still going right?

All good.  The reason I was in a hurry is that I live in Darwin so no ticketing from here and I fly to Vietnam this arvo and don't think I will be near a computer for the general sale on Friday and can't really expect others to stop their day on my behalf on Friday.

I do recall a similar drama when Genesis tickets went on sale for the the fans.  Never smooth sailing, but at the very least you could 'throw back' the allocated tickets in the hope of getting better ones as many times as you like which I think is more befitting of a fan code.

Anyhoo - I got tickets, not great seats but I'll still be there.

Look forward to seeing some of you there!

Cheers for all the help to a newbie. happy.gif

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apparently this sort of thing ain't new

U2 may have alienated its most loyal fans after a ticket fiasco that left many Chicagoans feeling suckered by the Irish supergroup.

 

Thousands of fans are complaining that a planned pre-sale for tickets to the May 7 and 9 United Center shows in U2's upcoming Vertigo tour was a scam that left many of them with no tickets or nosebleed seats that cost upward of $165 each.

 

The problem started a few months back when the group's official fan site -- www.u2.com -- asked members to pay a $40 subscription fee that included a guarantee of priority seating for the upcoming tour. Those who signed up were given a special code to enter at ticketmaster.com on Tuesday, four days before the general public's ticket sale on Saturday.

 

That code, many fans thought, would give them access to a large block of seats throughout the venue. But many u2.com members say the lower-priced general admission tickets were snapped up in less than a minute, leaving some to wonder why they bothered spending $40 for the pre-sale subscription.

 

more:

http://www.suntimes.com/o...ertainment/cst-ftr-u2...

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It is like someone at LiveNation has a major God complex. "If you do not jump through all these hoops and then gratefully accept the one and only tickets that we offer you, you will FAIL!!!!"

 

Meanwhile, when the sale opens to the general public on Friday, they will come and go on the ticketing sites as they please and pick and choose tickets as they please.

 

I don't get it.

 

Has someone not told the people making these decisions "Hey, we actually would like to make these guys that are joining our club happy. We'd quite like them to stay as members, please make everything as easy and pain free as possible for them."

 

Seems like it is more like "Right! We're gunna get these bastards! Who the eff do they think they are joining our club!"

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