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'Another Time, Another Place' - Subscribers Offer 2015 Discussion (Merged)

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Received in Perth, Australia today, in good condition :) My email confirm said shipped Jul 22nd so a good 3-4 weeks. Looking forward to the downloads

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Rang the U2.com helpline and they said they have all the vinyls in stock and they're shipping them out everyday in the order the orders were placed.

So hopefully mine will be shipped very soon.

 

This is interesting news, the email reply that I got said it was out of stock and that I would be notified once the item was available to ship,

Response Via Email (Dymenthia) 08/09/2015 11:58 PM

Greetings!

 

Thank you for contacting the U2 member support team!

 

We apologize for the delay in shipping of your Fan Club Gift. The demand for this item has been greater than anticipated. A new shipment is pending arrival in our warehouse from the manufacturer. It will be shipping out of our warehouse promptly once we receive it in stock. When your physical gifts ship out, you will receive an email with the appropriate item(s) listed.

 

We sincerely apologize for any inconvenience this may have caused.

 

If you have any further questions or concerns, feel free to contact us.

 

Sincerely,

 

Dymenthia

Live Nation Merchandise Customer Service

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Rang the U2.com helpline and they said they have all the vinyls in stock and they're shipping them out everyday in the order the orders were placed.

So hopefully mine will be shipped very soon.

This is interesting news, the email reply that I got said it was out of stock and that I would be notified once the item was available to ship,

Response Via Email (Dymenthia) 08/09/2015 11:58 PM

Greetings!

Thank you for contacting the U2 member support team!

We apologize for the delay in shipping of your Fan Club Gift. The demand for this item has been greater than anticipated. A new shipment is pending arrival in our warehouse from the manufacturer. It will be shipping out of our warehouse promptly once we receive it in stock. When your physical gifts ship out, you will receive an email with the appropriate item(s) listed.

We sincerely apologize for any inconvenience this may have caused.

If you have any further questions or concerns, feel free to contact us.

Sincerely,

Dymenthia

Live Nation Merchandise Customer Service

Opps, should also add I've been a paying member since March 2009....... How early did I have to " place my order"...(not directed to you Daniel) I need more patience I guess..........

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I haven't received anything yet. Was starting to worry! Seems i'm not the only one in this boat.

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Received in Perth, Australia today, in good condition :) My email confirm said shipped Jul 22nd so a good 3-4 weeks. Looking forward to the downloads

 

I haven't received an email about it yet hmmm  :mellow:

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ONE month and several days since the Shipment-Confirmation Email and NO Vinyl !!!! And NO full download !!!!!  I too think we'll get the 2016 offer before the vinyl will arrive and the download will be made available....If at all.....

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Received my vinyl, thirteen days after the shipment confirmation. It's in very good condition.  :)  

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I get supply-chain delays, I get shipping delays, but delays in posting mp3s to profiles? That is bush league. We know they have them - they posted the first three! Seriously, it takes all of, what, 5 minutes to upload a few mp3s. And there have been no comms or reasons given. U2.com want to fix their ever diminishing reputation? How about don't promise a very simple thing, and yet still fail to deliver it, or inform people as to why. The note with the vinyl album says you can download it now!

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we'll get the subscription 2016 offer before the download........ count on that

hope THAT won't be the 2016 subscription offer :wacko:

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Rang the U2.com helpline and they said they have all the vinyls in stock and they're shipping them out everyday in the order the orders were placed.

So hopefully mine will be shipped very soon.

This is interesting news, the email reply that I got said it was out of stock and that I would be notified once the item was available to ship,

Response Via Email (Dymenthia) 08/09/2015 11:58 PM

Greetings!

 

Thank you for contacting the U2 member support team!

 

We apologize for the delay in shipping of your Fan Club Gift. The demand for this item has been greater than anticipated. A new shipment is pending arrival in our warehouse from the manufacturer. It will be shipping out of our warehouse promptly once we receive it in stock. When your physical gifts ship out, you will receive an email with the appropriate item(s) listed.

 

We sincerely apologize for any inconvenience this may have caused.

 

If you have any further questions or concerns, feel free to contact us.

 

Sincerely,

 

Dymenthia

Live Nation Merchandise Customer Service

 

 

The demand is bigger than anticipated? Did U2.com get so much more new subscribers than, that's odd when true!

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Since the vinyl is the subscriber gift, would we buy the digital version if it would hit the store?

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I can't download anything from "Another Time, Another Place"...

no vinyl is arrived, I'm little bit worried!

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I cant find the links to download the songs inside my "Account Info" ...why? can anybody help me?

ah, and I havent got my vinyl yet.....

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downloads should be available here : http://www.u2.com/profile

 

down left hand side

 

Screen Shot 2015-08-24 at 22.00.05.png

 

if not, check that you are eligible to receive (that you actually ordered Another Time Another Place) - then try logging out, clearing cache etc, log back in

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I renewed my subscribtion on 15 november 2014 when the new gift (Another time another place) hasnt been announced yet....

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I renewed my subscribtion on 15 november 2014 when the new gift (Another time another place) hasnt been announced yet....

did you get in touch with http://www.u2.com/helppage team and ask that your subscription be altered to  the ATAP package? (some people have been successful in doing this)

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in november I had sent an e-mail and this is the reply I got (from David at LMN) :

 

 

Hello,

Thank you for contacting Live Nation Member Services. 

Unfortunately, the membership bonuses are still in the 2014 phase, meaning any memberships renewed will still receive the same subscription package. However, I have received word that members who renew within this time span will also receive the new 2015 gift when it is announced, as well as the 2014 gift again.

To ensure you get the 2015 gift when it is announced, go ahead and renew your membership at some point before it expires, then send me your order number. I will go through when the 2015 gift is announced and ensure you receive the new gift as well once you provide me with the order number.

I look forward to receiving your order number.

Sincerely,

David
Live Nation Merchandise Customer Service

 

 

then I sent him my order number and this was his reply:

 

I have placed your order on a list. The retroactive upgrade to the 2015 gift is supposed to be automatic, but I have written down your information to ensure you do indeed receive the gift when it is announced.

If you have any further questions or concerns, feel free to contact us.

Sincerely,

David
Live Nation Merchandise Customer Service

 

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I have downloaded them but I can't drag them into iTunes on my PC.


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I have downloaded them but I can't drag them into iTunes on my PC.

 

click on each one and should open in iTunes if that is your default media player

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