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HalfDragon

TicketMaster Problems (MERGED)

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Tickets for the Garden are not available at the general public sale time-- only at extremely high Re-sale prices . I can't believe U2 are league with such Bad Guys! i'm guessing they just want to play to the 1%. it's a Rich man's concert only now. thinking of Boycotting them. 

Edited by bowieno

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I've already been kicked out of the 2nd Boston show and the 3rd MSG show. It's impossible to get through now. This is disgusting. I've waited 5 years to see these guys again and now it doesn't look like it's going to happen.

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My wife and I each made presale orders. We "succeeded" in each getting two GAs for the show we wanted - Toronto, Tues July 7th. Now we see in my wife's Ticketmaster account that her pair of tickets has been cancelled! I'm so upset. I've been seeing U2 for 30 years - my wife and I doing so for at least 3-4 tours now, and always buying on presale. This has never happened before.

 

I'm on hold with Ticketmaster now, but am so worried they'll give the classic cold hard-nosed treatment to us. Any advice folks?!

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TM could do nothing for me. Even after I transferred to a higher up. He listened, which was nice, but held to written script about the terms of the presale, which is maximum 2 per household based on IP address, mailing address, credit card, etc. He tried to make it sound nice, that they didn't cancel both of our presale orders. I don't buy that at all. So infuriating.

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I just received an email from Ticketmaster CANCELLING my order of two tickets!!  It said I "exceeded ticket limit for presage code".  

 

Well, I only bought 2 tickets and only have one order # but when I checked my credit card statement, sure enough, I was charged TWICE for the same order.

 

Now, I have NO tickets.

 

I intend to call Ticketmaster at 9:00am tomorrow, but it'll be hell getting through.  Meanwhile, I bet my seats are now gone.

 

EEK. I just looked at my bank statement and see that I was also charged twice, but I only ever received one confirmation email from TM.

I'm rather nervous to contact TM (well, it is impossible to get through to someone on the phone), but I filled out the email contact form and I'm crossing my fingers that I'm not getting one of those "your tickets have been cancelled" emails as well.. Especially because I had no luck getting tickets for the 2nd show during the pre-sale this morning, but made peace with it because I already have GA for the first night in Chicago. But if now I end up with no tickets, I'm going to be so beyond mad.

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I wasn't able to get ANY GA for the presale on Friday--ticketmaster was "searching" for over 15 minutes and then nothing. The presale code did me no good. I had GA tickets in my cart twice today and my cart inexplicably emptied twice. VERY FRUSTRATING!

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After browsing this thread, I just checked my credit card statement and I almost wish I hadn't. 

 

I see a charge for the two public sale balcony seats I purchased as a Christmas gift for my daughter and son-in-law this morning and I've printed the tickets.  No problem there.  But there is no charge - not even a temporary authorization - for the two Loge seats I purchased during the Thursday pre-sale for myself.   I have a confirming email from TM with an order number, and I have what seem to be eTickets in the TM app on my iPhone, but there is no sign of the $599.25 charge that should have hit my credit card for the two presale seats. 

 

And, as I already mentioned, I still get a message on the TM website saying there's a delayed delivery and I can't print my presale tickets. 

 

Should I be worried?  This has been INCREDIBLY stressful and just when you think everything is OK, something else happens.  I haven't even tried to go see the band since 2001 because the tickets were so expensive, but this year I decided to throw caution to the wind and treat the family for Christmas.  If I lose my presale seats, the whole thing is a bust.  Can somebody talk me down, please?  LOL  Am I panicked for nothing?

Edited by Cathi_I

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I refreshed, restarted, deleted cookies and browser history, all of that. My code still won't work. I'm at a loss. 

Yep.  My rant has echoed across the internet... here, on fb, and I'm a thorn in the side over on twitter.  Once again.. U2 attempted to do what Pearl Jam has done successfully for years.  However, they obviously weren't paying much attention because the system got jacked.  What they were hoping for, is what Pearl Jam did and has done - to give their fans a great opportunity but to not hog all of the tickets.  However, it all backfired, because people like you and I (honest long time fans) were hijacked and got nothing.  My code was useless and then about 3-4 hours later it (gasp) strangely and suddenly worked!  Oh my!  But then they were seats that this single mom of 3, and high school teacher, cannot afford.  I do GA because I love it, but most importantly.. I can afford it.  So I've been a loud and squeaky wheel all over twitter - blasting the broker and scalper and ticketmaster.  Today, I receive an inside word from a reputable source that the scalpers are going to pick up the tix at the venue, sell the ticket to the fan in line, and then escort them into the venue.  I'm personally thinking about starting a dating site called - U2 Escorts - hot, nerdy dates for your ultimate & not so pleasurable U2 concert experience!  Call now before it's too late!  Want to be turned off at your next U2 show?  We've got a hot broker that will be sure to 1. not be into the show, 2. text the entire show, 3. take photos with his camera held up the entire time to show his friends he was at a u2 show 3. sing terribly off key and mumble through the words, 4. continually check that stock app that no one uses the entire show. 5.  ask annoying questions and talk during the best parts with his bad hot breath.  6.  wants to leave early to beat the rush to get back to his Lincoln Park (chicago) studio apt. to blast the music of Kenny G. 7.  Keeps complaining that he's hungry and wants to get some food after, during one of Bono's speeches that you are desperately trying to hear.  He keeps saying that he's heard of this new place in Wicker Park called Flash Taco (so not new) lol!  and on, and on, and on... Chicago is my town and I got completely locked out.  I've been complaining about brokers and the big broker sites on twitter.  Tonight I get online at the gym to follow up on which dirties got all the GA tix over on s-hub.  I was already "denied access."  haha!  Are they now gonna send out their spies like they did with PJ back in the day?  I'm just a school teacher with a voice and an audience to complain to.  It's wrong, unethical and I'm standing up for the little guy - me, you, and everyone else that was being honest and legitimate and got ticket jacked.  I have nothing & I can't afford to travel to another city this summer.  As Tom Petty sings.. "I won't back down.. gonna stand my ground..."

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TM could do nothing for me. Even after I transferred to a higher up. He listened, which was nice, but held to written script about the terms of the presale, which is maximum 2 per household based on IP address, mailing address, credit card, etc. He tried to make it sound nice, that they didn't cancel both of our presale orders. I don't buy that at all. So infuriating.

Don't let your head burst when you find out that they were going for you when they needed to be focusing on all of the brokers that were buying pre-paid credit cards to buy up multiple tickets.  Nothings gonna happen to them because they used multiple addresses, P.O. boxes etc.  But you're easy so they are going to use people like you to make it look like they took action.  The real thieves got away.  No one's going after them because they are very clever and it's too hard.  Read my post about my new dating site I'm going to create called - U2 escorts.  lol!  I have no tickets for my city - Chicago.  And I"m not paying some dirty a lot of money and then have him escort me into the show and stand by me.. ewe  What an awful experience that would be. ha.  no way. 

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Tickets for the Garden are not available at the general public sale time-- only at extremely high Re-sale prices . I can't believe U2 are league with such Bad Guys! i'm guessing they just want to play to the 1%. it's a Rich man's concert only now. thinking of Boycotting them. 

 

I made my purchase for the Garden during the presale & I'm definitely not a 1-percenter. (Or a 2-percenter. Or a 10-percenter.) It took me over 3 hours, but I finally got what I wanted. I'm not the only one who had those difficulties. People's experiences sometimes had things in common & sometimes varied. Some got theirs in about an hour & a half. I know someone who got hers for a different venue (outside the U.S.) in about 5 minutes.

 

I see you're a subscriber, so what I wonder is whether you saw the announcement of the tour & presale in your email on the day it was sent. I think of how easy it would've been to miss that announcement until the next day or day after - I think of how I would've felt if I had skipped accessing my email for just that 1 day & missed the announcement until later during the following day or until it was too late. What I was thinking could be done differently in the future is to give more of a heads-up for subscribers - instead of announcing the presale the day b4, announce it 2 days b4.

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When is the delay for tickets up?  I purchased my tickets through the presale on Thursday.  I selected the print at home option to receive tickets.   I thought the delay was up when when tickets went on sale to the general public. For me, it would have been Monday.   Did anyone else choose the print at home option and if so were the tickets emailed?

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 However, it all backfired, because people like you and I (honest long time fans) were hijacked and got nothing. 

 

 

Clearly the pre-sale was a mess, but there are clearly a lot of "honest long time fans" who did get tickets, too.

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Ok my fellow U2 family asked I post here even thought I have already messaged one of the Zoo moderators about it....guess it's best everyone knows what happened to me

 

You guys are NOT going to believe this.....so I tried to get tickets on line. Via web and app. And five times, yes 5 I got this message. ( see picture below) I was trying to get 2 seats for 7/23 show since I heard all GA were already sold out. I kept trying because I assumed the site was busy or having issue like they did on Thursday and Friday. So after the 5th time of it not taking my order I called and got seats.

 

Later in the afternoon I get 5 seperate emails with ticket orders. They ALL went through!!! Even though I got this message on all of them. ( see picture below) That gave me 12 tickets!!! First off, shouldn't there be some kind of computer thing in place to prevent people from buying that many? And second off, I got a message the order didn't process !! I didn't want 12 nor could I pay for 12. I called TM in a rage demanding they refund me. The women was rude and unhelpful. They were not going to refund me she said. She started reading some BS script about rules and regulations, blah blah. I had to actually yell at her to get her to listen to me and I asked to speak to a manager. Long story short They are refunding the 5 orders that got messed up. Will take 3-5 business days. The 10 tickets I didn't want in my TM account have been voided but I have yet to see my credit card the $1060.60 it was charged. Nor have I seen confirmation of the seats I actually wanted that I obtained on the phone.

 

She tells me she "thinks" all my other orders will be OK and not get cancelled. So far my 2'Chicago tiks I got in presale are OK but I have yet to see a confirmation of the tickets I purchased over the phone when the TM site failed me.

 

I am soooooo beyond livid with TM and how they screwed so many people

 

Be warned if this happened to you. You MUST call and they should be able to refund, she said I'm not the only person this has happened to. I was surprised she told me this because at first she said she wasn't going to refund me. So why would she say that when she KNEW other people had the same problem.

 

Anyway......here is to hoping I actually get my two tiks I wanted for NYC

 

Attached is the evidence of what I was getting every time I tried to place an order online...I cropped it to take off my personal email, address and credit card info.

post-358848-0-61584100-1418152725_thumb.jpg

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My friend Joe Landreville and I, both of whom are U2.com subscribers, had numerous problems with the presale last week. Finally, after a couple of hours of repeated server errors; incorrect messages that our presale codes were not valid; inconsistent prices (sometimes, we'd see full prices, sometimes discounted prices); SHORT times to decide on tickets; and LONG wait times in the queue, we were able to get through and purchase 4 tickets, using our 2 presale codes, to the Thursday show in Chicago, both using my credit card.

 

Now, however, I've been notified by TicketMaster, that my second order has been canceled, because only 1 presale code is valid per credit card. I contacted TicketMaster about this issue, and they claim that it's not up to them; that the client (which I assume means U2) decides which orders get canceled. I find it incredibly frustrating to have gone through this whole process, just to have one set of tickets canceled. We had 2 valid presale codes and purchased 4 tickets; it just happened to be one credit card, because I was able to get into the site faster, to place the second order. How can U2 possibly have a problem with this?

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I have an update on my small troubles.   I checked my credit card charges online again this afternoon and suddenly there is the $599.25 charge for my two presale tickets - and only one charge even though like many others I "almost" got tickets through 4 or 5 times before I finally succeeded.   There is also a temp authorization for $231 for the two tickets I bought during the general sale.    I have confirming emails for both, though I can still only print out the general sale tickets.  At least all four have turned up in the TM app on my phone.  So, the long and short of it is I think I'm OK.   Sad thing, though, is that I am one of the lucky ones.  It's appalling and, frankly, heart breaking to read post after post here and on Facebook and on Twitter from long-time fans like me who got screwed out of tickets.  I just hope that TM got their shit together enough so that everyone who lost out can get seats at the added shows that were announced today.   I think the band had great intentions when they set this up, but as every one of us knows, they don't call them Ticketbastard for nothing.  They've messed up before, and I'll bet all four of my tickets that they'll do it again.  That's what happens with monopolies and if anyone needs evidence of how they operate, here it is right here.  I'm guessing the band wishes there were an alternative too, but since TM negotiates directly with the venues, their hands are tied just as much as ours.  All they can probably do is what they're doing - attempting to intervene in individual cases as much as they can.   And add more shows.

 

NB:  3:00 pm - Ticketmaster just released the Thursday presale tickets for printing at home.   I got no email or anything - just randomly checked and there they were.  Can't speak to the presale tickets for Friday, unfortunately.  Maybe someone else can.

 

And now that the s**t storm is over, it's finally sunk in that I just spent $830.40 on U2 tickets.  :-/  Good grief.

Edited by Cathi_I

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41 minutes for Chicago 6/24.  I opened another window and entered my code again, thinking that there must be a problem; 13 minutes ("approximately") is a long time to wait.  I think it bumps the original submission even though it said I have less than 1 minute for the entire time my second window counted down and finally opened for checking out.

 

DON'T OPEN ANOTHER WINDOW AND ENTER YOUR CODE A 2ND TIME!!!

 

 

Multiple browsers are OK, but not windows/tabs within the same one.

 

Jeff--by "multiple browsers" you mean two different ones? (e.g., Firefox and Safari).  So two windows within, say, Firefox could be problematic?  And if so, under what circumstances?  I tried for MSG tix in the general onsale, and using Firefox, had 4 tabs--one for each show.  I didn't get any errors or whatever (but on the other hand, didn't succeed, either).  Anyway, whatever specifics you know about this would be very helpful.  And how do you know this?

Edited by mike7man

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TM could do nothing for me. Even after I transferred to a higher up. He listened, which was nice, but held to written script about the terms of the presale, which is maximum 2 per household based on IP address, mailing address, credit card, etc. He tried to make it sound nice, that they didn't cancel both of our presale orders. I don't buy that at all. So infuriating.

Wow.  That amazes me, especially since the ticket limit policy--right there on each venue page--says NOTHING about households.  Rather, it says 2 tix per PERSON.  The stuff they mention regarding addresses, CCs, etc. is all explanation of how they decide that some PERSON is violating the limit.  Again, nothing about households!

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Multiple browsers are OK, but not windows/tabs within the same one.

Jeff--by "multiple browsers" you mean two different ones? (e.g., Firefox and Safari).  So two windows within, say, Firefox could be problematic?  And if so, under what circumstances?  I tried for MSG tix in the general onsale, and using Firefox, had 4 tabs--one for each show.  I didn't get any errors or whatever (but on the other hand, didn't succeed, either).  Anyway, whatever specifics you know about this would be very helpful.  And how do you know this?

 

 

I've had problems with previous purchases for other shows where I tried using the same browser and multiple windows/tabs of that same browser. The problem is that Ticketmaster (I'm guessing here) uses cookies to track your session, so the expectation on their end is that you have one instance of Ticketmaster writing to one session cookie, but if you have 3 sessions and one cookie, it has problems.

 

I guess the example would be you get great GAs in Window One, and while you are doing that, other tickets are offered to you in Window Two that you don't want, so you let them time out or don't even know they are there, since you're busy in Window One, but then your cookie could be updated that your session timed out based on Window Two, and then when you get to the next checkout screen in Window One, you get a timeout error, since it thinks you let the timer run out (which, technically, you did), but since every instance of the browser is writing to one session cookie, there is no way for it to track multiple sessions as separate things.

 

Now, there is a possibility that you shepherd that one purchase through checkout before anything happens in the other screens to update the cookie... but it's a gamble.

 

I can't confirm my assessment of their technology is correct, only that I never got any of those errors again once I switched to multiple browsers (Safari, Chrome, Firefox, etc.). I wouldn't risk it.

 

Also, the other issue you're still potentially going to have is Ticketmaster sees all of these simultaneous requests coming from one IP address, so you might still cause it to think you are a bot or somesuch. So, if you try with too many browsers for too long, you could get kicked off the site for the next 24 hours, with no chance of getting back on from that location.

Edited by jeffwalsh

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Wow.  Very helpful--thanks!!  I really appreciate the information and explanation--thanks for taking the time!  By the way, which shows are you going to?

Edited by mike7man

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Even with all the rules, regulations, etc to prevent scalpers....why is it OK then for resellers to sell GA tickets on TM resale for $1000-$2200 per ticket!!!! It's obvious people got these tickets are are selling them for a profit. So all the rules that were supposed to help us actually ended up screwing the long time fans.

post-358848-0-50263700-1418160617_thumb.jpg

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just a question, how many GA does ticket master allow you to purchase ?

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Even with all the rules, regulations, etc to prevent scalpers....why is it OK then for resellers to sell GA tickets on TM resale for $1000-$2200 per ticket!!!! It's obvious people got these tickets are are selling them for a profit. So all the rules that were supposed to help us actually ended up screwing the long time fans.

This is only true w/NYC--and it's because New York has a law banning paperless tickets.  U2 can't do anything about that.

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just a question, how many GA does ticket master allow you to purchase ?

Depends on the situation.  With a presale code, 2 max--period.  And once you've got your 2 tix, that's it (you can't use it in other venues, although in the US, you can do 1 GA in one show, 1 GA in another).  In general onsales, 4 per venue (theoretically; in actually, they sell out super-fast).

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Even with all the rules, regulations, etc to prevent scalpers....why is it OK then for resellers to sell GA tickets on TM resale for $1000-$2200 per ticket!!!! It's obvious people got these tickets are are selling them for a profit.

 

The rules are to prevent scalpers from getting the tickets. Once they get them, there are no rules... not to mention, we don't know how how many fewer tickets would have gotten to fans without all of the rules that were in place. If StubHub has 100 floor listings now, would they have had 500 without the rules?! We really have no context to say whether the rules worked or not.

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just a question, how many GA does ticket master allow you to purchase ?

Depends on the situation.  With a presale code, 2 max--period.  And once you've got your 2 tix, that's it (you can't use it in other venues, although in the US, you can do 1 GA in one show, 1 GA in another).  In general onsales, 4 per venue (theoretically; in actually, they sell out super-fast).

 

can i buy two with my presale code and then ring back up and buy one in general sale ? because i need 3 tickets per show ?

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