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paulheyworth50

Paperless tickets - Problem (MERGED)

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My wife bought me and my friend a ticket for U2 at Glasgow next year.   I've since been informed by Ticketmaster that my wife will need to enter the venue and show I.D.   The card holder must be present when entering the arena.  Ticketmaster rightly informed me i should of checked the T&C's before my wife ordered.

 

Nice one.

 

$50 dollar subscription to get a chance of pre-sales

 

Now 2 x GA tickets will be going in the bin.

 

 

Thanks Ticketmaster.

 

 

Bollocks!

 

 

 

 

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My wife bought me and my friend a ticket for U2 at Glasgow next year.   I've since been informed by Ticketmaster that my wife will need to enter the venue and show I.D.   The card holder must be present when entering the arena.  Ticketmaster rightly informed me i should of checked the T&C's before my wife ordered.

 

Nice one.

 

$50 dollar subscription to get a chance of pre-sales

 

Now 2 x GA tickets will be going in the bin.

 

 

Thanks Ticketmaster.

 

 

Bollocks!

give me a PM - ta

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As long as you haveyour wife's card you'll be fine, they swipe the card through a hand held reader that prints out a mini ticket / receipt & you'll be in.

With thousands of people to "get in" to the venue they will not be checking id's as well.

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I assume they don't enforce this ridiculous policy. What about all younger fans under 18 that have their parents buy them tickets.

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My wife is currently speaking via email with Ticketmaster.  So far it's our own fault for not abiding by the rules of purchase.

 

Looks like we are knackered.

 

 

:(

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I phoned AXS who deal with the O2 shows and they said because my wife had the same surname as me (?!) i could take her card and use my ID. This seems perfectly logical. You have a while to sort it out, i'm sure there will be many in your boat. Ultimately its just to deter touts and shouldn't piss of the ticket buyer. I think its a ridiculous rule personally, especially since Ticketmaster have their own tout site Get Me In! Its ridiculous. Just keep asking, i'm sure it will work out. 

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If you don't want them.............

 

I'll take them

 

Don't mind wearing a dress........

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My wife bought me and my friend a ticket for U2 at Glasgow next year.   I've since been informed by Ticketmaster that my wife will need to enter the venue and show I.D.   The card holder must be present when entering the arena.  Ticketmaster rightly informed me i should of checked the T&C's before my wife ordered.

 

Nice one.

 

$50 dollar subscription to get a chance of pre-sales

 

Now 2 x GA tickets will be going in the bin.

 

 

Thanks Ticketmaster.

 

 

Bollocks!

Ah, but the mightly Bigwave is intervening on your behalf--keep up hope!

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If you don't want them.............

 

I'll take them

 

Don't mind wearing a dress........

 

I want to see this!!  :lol:

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Glasgow is over 200 miles north of Manchester.  I've a hotel booked, the lot.   I will seriously go ballistic if some jobs worth refuses me entry next year.   I'm currently speaking with Ticketmaster on what options i have available to get me in?

 

Take wife's credit card

Take wife's credit card statement

My own I.D

 

Ticketmaster are rejecting all of the above.

 

I just receive snotty emails saying they have done everything possible to make the U2 experience more enjoyable for true fans, and that it's my own responsibility to ready T&C' prior to booking tickets.

 

In 30 odd years i have never known of anything as shite as this.

 

I swear if i don't get in, i will cause a proper scene.

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I'm sure you will get in paul! To many people do the same as you and your wife. And i think many will have ticket for Christmas-gift.

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I'm sure you will get in paul! To many people do the same as you and your wife. And i think many will have ticket for Christmas-gift.

 

 

I share the same logic as you.  I'm confident to sort it.  I'm being polite and helpful as possible with Ticketmaster.  Just need to get hold of someone senior on the phone and have a normal conversation.

 

Bloody hell, it's not easy.  But thanks.  I will be in there.  

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I'm sure you will get in paul! To many people do the same as you and your wife. And i think many will have ticket for Christmas-gift.

 

 

I share the same logic as you.  I'm confident to sort it.  I'm being polite and helpful as possible with Ticketmaster.  Just need to get hold of someone senior on the phone and have a normal conversation.

 

Bloody hell, it's not easy.  But thanks.  I will be in there.  

 

Sure you will be in there!! But i know how you feel, and we all want nothing to go wrong!! I'm sure you can relax my friend!!   

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When I've done paperless before, it is just scan, print; scan, print; they aren't looking at anything. I'm sure they have to cling to what the actual policy is, but in practice, if the card swipes and a ticket comes out, it won't matter what name is on the card.

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I have the same problem, my mum bought two tickets for me and my best mate to go, been a U2 fan for over 5 years now and haven't seen them live! And now looks like i never will! This is a nightmare! 

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have PM'd Paul, OP - when we get official info regarding Swaps / Trades / Transfers we will know better how to deal with this, good that you are in direct contact with TM, keep us updated..

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latest email from Ticketmaster is pretty much the same as yesterday...

 

"only the card holder and guests can gain entry into the arena.  The card holder must be one of the party attending, and valid photo I.D required.  If you are not able to attend, then your guests will not be allowed entry.  Ticketmaster will gladly re-sell your tickets, then reimburse you the full price you paid, once we have re-sold your tickets. Please refer to full ticket instructions posted on the official U2 site.  We hope you enjoy the show".

 

 

Can someone from U2 management sort this please?   I feel like I'm communicating with a corporate robot.

 

 

My wife and i live 200 miles from the venue.  My wife bought tickets as a Christmas present.  She will not be attending.  Only myself and my best mate are going.  What is the problem?  I can bring my wife's bank card and statement.  WTF !!

 

 

Please someone help.

 

 

 

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latest email from Ticketmaster is pretty much the same as yesterday...

 

"only the card holder and guests can gain entry into the arena.  The card holder must be one of the party attending, and valid photo I.D required.  If you are not able to attend, then your guests will not be allowed entry.  Ticketmaster will gladly re-sell your tickets, then reimburse you the full price you paid, once we have re-sold your tickets. Please refer to full ticket instructions posted on the official U2 site.  We hope you enjoy the show".

 

 

Can someone from U2 management sort this please?   I feel like I'm communicating with a corporate robot.

 

 

My wife and i live 200 miles from the venue.  My wife bought tickets as a Christmas present.  She will not be attending.  Only myself and my best mate are going.  What is the problem?  I can bring my wife's bank card and statement.  WTF !!

 

 

Please someone help.

I got caught up in the pre-sale frenzy and a few days after I bought tickets I realized I cannot go to the show. Any chance I can get a copy of this email so I can tell ticketmaster to re-sell my tickets? I really would like to get these tickets to somebody who would enjoy them. It'd be a shame for the tix to go to waste (getting my money back would be a plus)!

Edited by brabin

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I got caught up in the pre-sale frenzy and a few days after I bought tickets I realized I cannot go to the show. Any chance I can get a copy of this email so I can tell ticketmaster to re-sell my tickets? I really would like to get these tickets to somebody who would enjoy them. It'd be a shame for the tix to go to waste (getting my money back would be a plus)!

 

 

 

At some point, you should be able to transfer them. At which point, you could find a u2.com member you trust, have them paypal you and then transfer the tickets. Easy.

 

If they are GA for any dates of MSG/NYC, just message me! ;-)

 

Worst case, if you "sell" them on ticketmaster.com, you will have no trouble getting face value.

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Mate,

 

I have exactly the same issue......

 

I live in the UK, and got 2 GA for my girlfriend and her best mate for LA in May !!

It's her dream trip away to see U2, and being the nice guy that I am, I got her these tickets for Christmas.

Joking aside though, she can obviously take my credit card, but our surnames are different, so what happens if she gets to the door, with the credit card, but they won't then let her in due to ID issues ??????

This is a very serious problem that needs to be addressed, and in my opinion, whilst understanding the issues of preventing scampers, this whole ticketless procedure is proving far more trouble than it's worth. Real fans are becoming alienated.

My girlfriend is understandably hesitant to book flights and accommodation half way around the world if she cannot get to see the band play live.

What at first looked like a once in a lifetime trip, could now well become just our worst nightmare.

Somebody at U2 management / Ticketmaster need to start making the right decisions here.

Bigwave - I know you are working very hard on our behalf, it's much appreciated.

I will keep the faith......for now !

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Got this eMail off AXS today after send two last week, this is a load of *****, it's pathetic that they won't sort it out or even consider doing anything about it! 

 

 

My email:

Hi there,

i’ve just been informed by my family that they have bought U2 tickets for me for U2’s next tour, they will be not be attending the concert, but i will be seeing them on the 30th October 2015 at the O2 Arena with a friend and we will bough be standing therefore the ticketless option comes in to play, but i’ve just been informed and found out that the person who bought the tickets must attend and prove that the tickets were bought by them by providing valid ID? Seeing that the tickets weren’t purchased by myself but buy my mother instead (who won’t be able to come down for the concert) will i still be able to gain entry to the concert if i bring her credit card, the emails that prove sale and my own ID to prove that i am her son? Hopefully i’ve got this wrong and everything will be fine, but as you can understand this is a big worry for me.

Thanks in advance

Henry Floyd

 

 

 

 

There response:

 

Hi there,

Thank you for your email.

When your mother made your purchase, a statement would have appeared stating that the credit card holder MUST be present to can gain entry to the venue along with the other members of their party, the booked could only take place if these terms was agreed to. Therefore you will not be able to gain entry without your mother even if she gave you the card as it is not going to match with your photo ID.

Kind Regards,

Sarah

Thanks!

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Same corporate crap i receive.   Like i said in my original post, my wife bought my tickets as a Christmas present for me.  My wife will not be attending.

 

Yes i  know there were plenty of T&C's i could of read prior to purchase.  But i chose not to.  I didn't expect to of come across such awful conditions.  I mean if i was booking a holiday to the Lebanon then i would read the T&C's before i booked a flight.  If i choose to go back packing in Iraq i would of course do research before i made my purchase to travel.

 

I subscribed and paid my $50

My wife booked a U2 ticket.

Didn't read the conditions.

 

All we want to do is watch U2.

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