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paulheyworth50

Paperless tickets - Problem (MERGED)

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I got caught up in the pre-sale frenzy and a few days after I bought tickets I realized I cannot go to the show. Any chance I can get a copy of this email so I can tell ticketmaster to re-sell my tickets? I really would like to get these tickets to somebody who would enjoy them. It'd be a shame for the tix to go to waste (getting my money back would be a plus)!

 

 

 

At some point, you should be able to transfer them. At which point, you could find a u2.com member you trust, have them paypal you and then transfer the tickets. Easy.

 

If they are GA for any dates of MSG/NYC, just message me! ;-)

 

Worst case, if you "sell" them on ticketmaster.com, you will have no trouble getting face value.

 

I got tickets for the 2nd night of the phoenix show, so for now no option on trading...

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I've just emailed the Glasgow Hydro requesting to speak with the Events Manager.  Hopefully talking to a human who has authority could be beneficial.  I will report back of my findings.

 

In the meantime 'a massive thank you' for the U2 moderators on here who are sorting this issue out behind the scenes.  Not just for me, but for all other U2 fans struggling with this crap from Ticketmaster.  We are all in it together, and we will win.  

 

Cheers Mod's

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Hope we do win, this is a huge upset for me, being told i can't go to see my all time favourite band? My main argument is what if the ticket holder is ill or in hospital? 

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Got this eMail off AXS today after send two last week, this is a load of *****, it's pathetic that they won't sort it out or even consider doing anything about it! 

 

 

My email:

Hi there,

i’ve just been informed by my family that they have bought U2 tickets for me for U2’s next tour, they will be not be attending the concert, but i will be seeing them on the 30th October 2015 at the O2 Arena with a friend and we will bough be standing therefore the ticketless option comes in to play, but i’ve just been informed and found out that the person who bought the tickets must attend and prove that the tickets were bought by them by providing valid ID? Seeing that the tickets weren’t purchased by myself but buy my mother instead (who won’t be able to come down for the concert) will i still be able to gain entry to the concert if i bring her credit card, the emails that prove sale and my own ID to prove that i am her son? Hopefully i’ve got this wrong and everything will be fine, but as you can understand this is a big worry for me.

Thanks in advance

Henry Floyd

 

 

 

 

There response:

 

Hi there,

Thank you for your email.

When your mother made your purchase, a statement would have appeared stating that the credit card holder MUST be present to can gain entry to the venue along with the other members of their party, the booked could only take place if these terms was agreed to. Therefore you will not be able to gain entry without your mother even if she gave you the card as it is not going to match with your photo ID.

Kind Regards,

Sarah

Thanks!

 

 

I suggest sending an email to venue requesting to speak to their Events Manager.  Start communications and maybe someone on the inside can make a decision.

 

I understand U2 moderators on here are working hard behind the scenes on this.

 

Hang in there mate.

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Seeing everybody's desperate and honest efforts being responded to in the way that they are by Ticketmaster, it's an absolute disgrace.

 

We're 5 months out from the Tour, but Ticketmaster seem to have a corporate standpoint from which they will refuse to move !

 

I really believe that it's U2 management that have to intervene on this one - the notion that I can't use MY paid subscription to give tickets to my girlfriend, it's just beyond my comprehension !

 

As it happens, I have a ticket on a mates subscription for Red Zone at MSG - for the small matter of $350, all because we couldn't get GA !!!! It's virtually bankrupt me, but we do it because we love U2, and we love what they stand for.

 

The excitement of RZ tickets is quickly evaporating at the prospect that my girlfriend and her mate cannot attend using tickets that I bought for them.

 

This just isn't right, and it's not the U2 way.

 

Management please step in......or Larry, if you happen to be reading through Zootopia at any point before the tour kicks off !

 

People are getting screwed over !

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Hi just googled, exactly same problem wife purchased two ga tickets using her credit card through presale got in contact with ticketmaster within the hour of buying, the fella I was talking to on the phone sounded promising with sorting it out, two days later received a phone call saying basically he'd been as high as he could go and there is nothing he could do. Received the same email from Ticketmaster saying buyer must attend, just wanted to change first name, can take any form of wife's Id but this doesnt seem good enough. Exactly the same live Liverpool traveling to Glasgow any luck let us know.

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I have a slightly different but similar problem, I'm going to both nights in Glasgow but i don't own a UK driving license or passport so apparently my card that i paid with alone won't work. I've just got off the phone with TM who said they will look into it for me, hopefully with these volume of complaints we will get something done.

On a personal note i'm disappointed not to get a ticket stub to keep I've still got all my tickets since 1987, I wish you all the best Paul hopefully they will see sense.

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Hey StevieG, this is in response to your last concern about the stub. I've been to credit card GA entry events before (such as Arcade Fire this summer outside Boston), and typically a stub is printed from the machine scanning the credit cards. It's essentially a system designed to give patrons the "hard" ticket upon entry.

 

Best,

Andrew

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Hi there, I am having exactly same issue I have been a member of U2 fan club since propaganda days and I wanted to see U2 as I missed 360 tour because of a disability which is now chronic so I cannot travel to London Or Glasgow :( my Son is a long time U2 fan so I decided to get him a ticket for his 21st Birthday and when I told him on his Birthday he was so excited as he has never seen U2 before and he has been desperate to see them live.

There was no time with time limits to get the tickets to even read any t & c and to be honest I didn't see then until I bought the ticket, there was only one choice of ticket paperless !!

 

And now a week later there was an email saying all of this,So my husband said he will take my Son to the gig with confirmation, ID and credit card as we had to use his credit card as he has a ticketmaster account not me.

 

The first I saw was just you had to have photo ID, Confirmation and credit card but now this email a week later says even if my husband is there with my Son with all the stuff that's needed they still won't let him in ???? Its the Glasgow gig we got him ticket for, NY husband would not be going in as he is not a U2 fan but if he is with my Son with what is needed then what is the problem, he was going to ring Ticket master but I decided to have a look on here to see if other fans are having the same issue which there is.

 

I love U2 and a long standing fan and I know its to do with scalping and I agree that needs sorting out but looks like its fans suffering not scalpers and to see Ticketmaster affiliated 'get me in' selling g tickets for a fortune as my husband saw today when he looked on 'get me in' that's the very thing scalping that U2 disapprove of that its exactly what 'get me in' is doing, I have never known anything like this bloody rigmarole with getting U2 tickets just because i wanted to buy my Son a ticket to his favourite band for his 21st birthday especially since I cannot make it.

 

I noticed Bigwave is trying to sort this and I for one would be so greatful because to tell my Son he will not get in to the gig, well I know he will be gutted !!

Cheers Big wave if you can help all of us in this position thank you and I hope all the fans that want to go will get there kind Regards Christine x

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Hi Christine and others, the thing is on buying the tickets it didnt actually say the buyer must attend, all that was on the screen was you must have the credit card when attending, this is the argument I had when phoning ticketmaster, which the lad on the phone totally agreed with me, only during the confirmation process was this mentioned , I think you only actually selected paperles after entering credit card details.

There is actually a link on the ticketmaster website that says spouse may use a shared credit card to enter, but I'm not sure if this applies to us.

Me and my wife have the same cards, same numbers , just our own names on each.

 

http://www.ticketmaster.com/creditcardentry

 

Wes.

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Hi Christine and others, the thing is on buying the tickets it didnt actually say the buyer must attend, all that was on the screen was you must have the credit card when attending, this is the argument I had when phoning ticketmaster, which the lad on the phone totally agreed with me, only during the confirmation process was this mentioned , I think you only actually selected paperles after entering credit card details.

There is actually a link on the ticketmaster website that says spouse may use a shared credit card to enter, but I'm not sure if this applies to us.

Me and my wife have the same cards, same numbers , just our own names on each.

http://www.ticketmaster.com/creditcardentry

Wes.

Hi Wezz thanks for that and yes as far as I could see it didn't mention all this until I actually bought the ticket, and we all know with time limits to get them on each stage, it actually took me until 4th attempt to get one :\ :\ thank you for the link I will have a look x

 

I hope that this will get sorted as it needs to be as by the look of it there will be a lot of disappointed maybe angry fans outside gig instead of inside and all proper, decent fans !!!!

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Hi Christine, am not sure of your situation, but you may want to add your husband on your credit card, atleast if he take yours and his with both forms of id he may have an argument, I mean it clearly states that on the link. As you can see , I'm basically trying to find anything that may help on the night if it comes down to that.

The thing that is crazy is all this stress and messing around for a gig that is 11 months away.

We've only purchased tickets for a band we want to see.

 

Wes.

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Hi Christine, am not sure of your situation, but you may want to add your husband on your credit card, atleast if he take yours and his with both forms of id he may have an argument, I mean it clearly states that on the link. As you can see , I'm basically trying to find anything that may help on the night if it comes down to that.

The thing that is crazy is all this stress and messing around for a gig that is 11 months away.

We've only purchased tickets for a band we want to see.

Wes.

We both have a card that's the same except for name, its my husbands I used as he has ticketmaster account not me & its my husband who is taking my Son to Glasgow so my husband would have the card,confirmation & his passport, the problem is he got an email from ticketmaster saying as one of the Q & AA it says even if my hubby is there the cardholder with email confirmation & his passport they still won't let my son in because my hubby is not going into the gig !!!!! And I know its 11 month away but getting emails it just looks like there isn't a way around it as what they say on here, it's just getting really silly and all we want to know is that my Son can get to this gig which was a 21st birthday gift as I cannot go because of my risibility, too far London & Glasgow for me.

Ticketmaster say they can sell on my behalf but that's not the issue, my Son will be totally gutted if he cannot go as my hubby was willing to drive him there with what ticket master ask for but now in this email that came a week later that even if hubby is there he still won't get in.

Thanks for your link I went on it but that was ticketmaster.com ours in UK is co.UK and they emailed all! Of this to him with rules so I don't know !!!!

I just hope that they re-think because judging by this there area few of us and probably more who bought tickets for there sons,daughters etc .........

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It's nerve-wracking, but I bet something eventually gets worked out for this.

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It's nerve-wracking, but I bet something eventually gets worked out for this.

Definitely should be especially as per the FAQ TM state:

"What if I bought the tickets but I’m not going to the event?

If the artist, team, or venue uses Ticketmaster Ticket Transfer, you can send the tickets to anyone you want – free! To see if Ticket Transfer is an option for your event, just click the order number under Order History in My Account and look for the Transfer Tickets button.

 

If you don’t see the button, you may be able to walk your group to the entrance and show your credit card and ID to get them in. But please check with the venue!"

 

So fingers crossed!

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Don't hold your breath on being able to use ticket transfer.  That would lift CCE entirely, which I don't think U2 management is going to do.  The SECOND option you mention, however, would help a lot of people and is perhaps more possible (at least for family members or something). 

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I bought one paperless ticket to their show in Glasgow for 6th November, but we paid that my brother's credit card. The question is, if I take my brother to the entry gate to present his credit card and passport, can I enter to the show alone?

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Aargh.  Unfortunately, this may be a problem.  But, the moderators here on working on situations like this, and there's lots of time to get such situations straightened out/clarified.

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Is anybody familiar with Event Ticket Protector℠ Insurance Provided by Allianz Global Assistance for purchases through Ticketmaster? It says we can add the insurance up to 30 days after purchasing tickets for $15 per ticket ($7 if added at the time of purchase). I am curious if purchasing that would get me out of GA tickets for the first 2 Los Angeles shows that I am stuck with.

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I was reading that about credit card entry:

 

Q. What if I'm not going to the show, but I purchased the tickets?
A. If you bought the tickets for a friend or family member, you will need to take them to the entry gate and still present your credit card and government issued ID.

 

So, I don't understand, why not apply this sentence to the U2 shows?

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I certainly hope it does--and that sounds pretty clear.  I'm just remembering (I think) various folks being concerned about this, calling TM, and being told that the ticket buyer had to attend themselves, and posting about that.  But, the language above sounds clear.  I'd call TM and see what they say (quoting the above passage if needed), and on top of that call the venue.

Edited by mike7man

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Is anybody familiar with Event Ticket Protector℠ Insurance Provided by Allianz Global Assistance for purchases through Ticketmaster? It says we can add the insurance up to 30 days after purchasing tickets for $15 per ticket ($7 if added at the time of purchase). I am curious if purchasing that would get me out of GA tickets for the first 2 Los Angeles shows that I am stuck with.

No, insurance only covers specific reasons for missing the show.

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I've just emailed the Glasgow Hydro requesting to speak with the Events Manager.  Hopefully talking to a human who has authority could be beneficial.  I will report back of my findings.

 

In the meantime 'a massive thank you' for the U2 moderators on here who are sorting this issue out behind the scenes.  Not just for me, but for all other U2 fans struggling with this crap from Ticketmaster.  We are all in it together, and we will win.  

Hope someone can sort this out too Paul as my Son is so excited when I got him a ticket,I would be going normally but I have a debilitating condition which means I cannot travel too far and he really wants to see them as he has never seen them before. My husband who paid for the ticket is even going to take him and he will have all the ID that they ask for but in the email he has got frm ticketmaster a week after buying the ticket that even if he is there with my Son they still won't allow him in ...... :\ is this a step too far TM !!!!!

Did you phone Glasgow the venue because we thought about doing this too, hope this gets sorted for everyone in this boat.

 

Cheers Mod's

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Hi all,

Sent an email and to customer services at the hydro Glasgow during the week, explained everything about me and my wife's card, got a reply.

 

Dear Mr George,

 

Thank you for your email.

 

Unfortunatley we are not able to assist you in this matter, your booking was made via Ticketmaster and they are on the only agent who can assist you with this.

 

Kind regards,

Leiann

 

So am not really sure what's next, hopefully christyblue you'll have some luck getting in touch with the event manager, I did mention for other possible contacts that might be able to assist, but nothing.

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I have a question. I bought GA's for the Stockholm shows, through AXS's ticket service. I remember reading something somewhere about having to show the card that was used to purchase the tickets but at first I thought it only applied to Ticketmaster. But now I'm reading this thing about paperless tickets? I don't understand because I got e-mailed my e-tickets and there it only says to present the ticket at the venue, it also specifies that I could just show the e-ticket on my smartphone where it could get scanned. But it doesn't mention anything about bringing the card.

 

I'm really confused now because I read here about people contacting AXS (for the london shows I think) and getting told that they need to show the credit card. So, is this only applied to certain countries?

 

I will mail AXS sweden and ask them and will keep you posted on the developments.

Edited by UknownMofo

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