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Petition against credit card entry! Give GA ticket holders back their rights!

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The credit card entry is wrong on so many levels. It does "somewhat" deter scalpers but of course they have figured ways around it. DO NOT MISREAD THIS - I AM ALL IN FAVOR OF CURTAILING SCALPING ( even though it does fly in the face of capitalism).

 

What it does do is take away our rights as fans and ticket holders. There is no good way for fans to swap a ga ticket with another fan for another show or for a fan to recoup their ticket cost for a show they can't attend. Many of us like to see U2 multiple times in multiple cities and sometimes life happens where we can't make a particular show. At this point, we can't even give the tickets away.

 

This is my proposal Ticketmaster and the band need to agree that we should have the ability to:

 

Resell GA tickets at face value only exclusively through Ticketmaster resale site.

 

Trade/Transfer a GA ticket for one show to a customer with a GA ticket for another show. Ticketmaster could even charge a processing fee (gasp)

 

 

In this scenario, everyone wins. Customers who can't attend can recoup most of their original cost. Ticketmaster wins as they collect fees on all transactions and the band gets their desire to slow down scalpers.

 

I am investing an online petition but want to make sure I can get it to someone that cares and can make a difference.

 

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Paperless GA entry has been used for years now. Some shows even extend it to the better lower bowl seats (I had paperless for Springsteen at HSBC in Buffalo.)

 

I'd sign your petition, but I really don't see it happening because eTransfer would not help eliminate scalping (which is, I believe, the only rationale for paperless entry.)

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Just because they have been doing it for a while does not make it right. I would like the option to resale through TM at Face Value and or trade like for like GA.

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Just because they have been doing it for a while does not make it right. I would like the option to resale through TM at Face Value and or trade like for like GA.

 

But selling through TM for face value is no assurance that you didn't receive 300% more from the secondary buyer though a different payment method.

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True.  Seems like the only way this could possibly work is through trading only.  Also, let's keep in mind that Bigwave has clearly said that they're working on some way to make this possible (at least the ability to trade).

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It's alao your right not to purchase tickets if you don't like the distribution method used.

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I'd sign a petition, I completely understand ticketmaster, but I'd still like to be able to trade.

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What consideration is given to tickets bought as a gift, where the credit card holder is not intending to go ?

 

For instance, parents buy their teenagers a pair of tickets to attend ?????

 

Credit card and ID issues are going to cause so many problems for genuine fans, where tickets have been bought and passed on honestly and fairly.

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I would sign. I don't see them ever budging on letting us sell or get refunds due to the deals they have in place with the promoters and the venues, however, I would sign in hopes of being able to trade with other fans as someone else previously mentioned. I know bigwave has said they are working on it and I really hope it works out.

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What consideration is given to tickets bought as a gift, where the credit card holder is not intending to go ?

 

For instance, parents buy their teenagers a pair of tickets to attend ?????

 

Credit card and ID issues are going to cause so many problems for genuine fans, where tickets have been bought and passed on honestly and fairly.

 

 

I second that!

 

Amen!

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Ticketmaster and the like are not doing this to protect us. It actually reduces our options significantly. But what it does is further allows them to broker there own tickets and increase prices...basically scalp, with not quite as much outside competition. The Platinum seats are a prime example. As are the 'sell back' options at many venues in which TM receives a commission.

 

If they want to protect us, why would they allow anyone to buy and then immediately list to resell on their own TM site ?

 

It's all very disingenuous. Meanwhile, I have to figure out a way to get tickets as a Christmas gift to a relative without their needing to use my credit card to get in. How bizarre is that ?

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Actually, the CCE tix are NOT resellable by TM (except for NYC, which does not allow paperless/CCE tix at all), and the CCE (only GA and RZ) tix are considerably harder (although not impossible) for scalpers to deal with.  The TM reselling you're seeing is all for reserved seats (again, except for NYC), which anyone who buys can resell anyway in whatever fashion they wish (e.g., through Ebay).  I'm not saying I like CCE (for the reasons given above), but arguably it does help reduce/control scalping.

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I think my position is that TM is suggesting they are helping legit buyers and reducing scalpers when in reality, they are just pushing everyone aside to take control of that aspect of the 'business'. Less in some venue, outlets and formats and more in others. But widespread and growing.

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Great thread.  I have posted man threads like it.  I mean you have GA and want to trade or give them to someone and you can't.  I mean r u kidding.

 

Maybe this thread will take off.  I mean who could defend this.  I have had so many people say how good and "efficient" it is.  All I am posting about is how much of a pain it is to deal with tickets or trade.  It is hard to fill out a touring season when you can't really put it together.

 

Can one list our Chicago GA's on TM resale?

 

Like Rockefeller said, "competition is a sin".  Does TM have any?

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I think my position is that TM is suggesting they are helping legit buyers and reducing scalpers when in reality, they are just pushing everyone aside to take control of that aspect of the 'business'. Less in some venue, outlets and formats and more in others. But widespread and growing.

Hmm.  I don't understand--how does TM benefit from the CCE stuff?  One can't resell those, including through TM. (Again, excepting the MSG gigs; New York does not allow paperless tix).  Point is, TM makes no additional $$ off of CCE tix, period.  Not saying I like the CCE thing (because it's such a pain for many reasons).  But the idea that CCE somehow helps TM on their reselling side doesn't make sense, unless I'm missing something--??  Now, if you're saying that TM is arguing that their reselling (when they can; i.e., non-CCE tix) helps consumers in general, that's definitely more questionable.  With the tix they can resell, sure, TM is basically simply moving into the reselling business.  Actually, to be more accurate, they're taking an ebay-like role where they take a cut (looks like 10%).  On the other hand, their "platinum tickets" thing is definitely moving into charging more themselves.

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Great thread.  I have posted man threads like it.  I mean you have GA and want to trade or give them to someone and you can't.  I mean r u kidding.

 

Maybe this thread will take off.  I mean who could defend this.  I have had so many people say how good and "efficient" it is.  All I am posting about is how much of a pain it is to deal with tickets or trade.  It is hard to fill out a touring season when you can't really put it together.

 

Can one list our Chicago GA's on TM resale?

 

Like Rockefeller said, "competition is a sin".  Does TM have any?

I hear you.  It's a problem, for sure.  And no, we can't list GAs on TM's resale--that's where the CCE thing arguably does work against scalping--but at a huge cost to various things, like you say.

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Mike...it is not just how TM benefits, but more importantly to me anyway, how consumers don't.

 

Hand in hand TM policy at reducing opportunistic scalpers is being replaced with TM virtually scalping themselves by other names. re-sales, Plat seats( where they jack up the price and suggest the secondary benefit to getting a seat at usually well above face value is " bragging rights with your friends".)

 

I think TM Management might brag about how gullible people are...to a point, and hopefully there is a push back.

 

But more importantly, it is how consumers...I don't want to say rights per se, but options are reduced so considerably with CCE.

 

Personal case in point on the issue of CCE...not TM in this case but same policy. I live in Toronto and my Niece and her husband - London. I wanted to provide them a nice Christmas surprise of a couple U2 tickets. I knew in advance their CCE requirement and called to see if there was away to make this work. They stated someone would email on the issue.

 

They did. Twice. In both cases shut the door. It was obvious I was not a scalper. It is simply nonsensical

 

It is about them having a firm grip on all aspects of the industry to increase the bottom line even at the expense of their customers and customer conveniences. I just think they need to be called out and from your last post, you do as well overall. Sounds better to me to work on that over a semantics debate.

 

All the best....see you out there !

 

Greg

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I hear you, Greg--points taken.  Personally, I'd rather have no CCE at all, for precisely the reasons you mention.  It makes it ridiculously difficult to do basic things that are super-helpful, like trade or even simply give tickets to other folks.  Also, frankly, I'd rather be able to (if I have to) pay a reseller extra for a GA I really want, etc.

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It's odd but just got an email from guest services at AXS stating it is a U2 Management decision to do CCE for this event and not their in house decision. Myron at AXS is basically saying that this option is deferred to the talent.

 

U2.COM on the other hand seems to be suggesting they are trying to figure out a solution.

 

I tend to believe U2.COM here, but it is curious at minimum.

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Caveat :

 

I think sometimes I and perhaps many of us, see U2.COM as actually having some pull on issues like this when in reality they are likely caught by surprise as much as we are. They are front lines so ultimately have to deal with our rants. So, I can easily see how U2.COM personalities would not have any real idea as to Management 's intentions, discussions with ticket seller's.

 

In past years during U2 tours we have all witnessed how scalpers do change a tour environment and hold many of us hostage if you will. But at the same time, this is not re-inventing the wheel. U2 Management has been down this road before as have the ticket outlets. The resulting policy with unmovable CCE denies real fans gift, social and timing options in order to prevent manipulation from secondary seller's that are not the ticket outlets themselves.

 

So, I buy in to the idea written by Moderators here that they are trying to figure out a solution. I hope they can. I see them as being caught off guard by U2 Management's decisions on this as much as we have been.

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It's odd but just got an email from guest services at AXS stating it is a U2 Management decision to do CCE for this event and not their in house decision. Myron at AXS is basically saying that this option is deferred to the talent.

 

U2.COM on the other hand seems to be suggesting they are trying to figure out a solution.

 

I tend to believe U2.COM here, but it is curious at minimum.

I'd guess (and it's obviously just a guess) that U2 management did come up w/the CCE thing, thinking it would help cut down on scalping (which it will), but without really realizing the very large downsides that everyone has been talking about.  So, when the U2.com folks/mods realized these problems, they admirably got to work trying to figure a workaround.  And like economicformula just said, the U2.com people aren't really U2 management; it's not like U2.com had anything to do w/these policies.

Edited by mike7man

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What WILL happen come show time next year is there will be a number of upset fans who won't be able to get in, how big that number is remains to be seen, but chances are this whole Ticketless/Credit Card Entry thing will only cause frustration.  This also will be a scalper's dream, because those who are serious about scalping tickets can and will convince people that they are offering the "real deal" when it comes to tickets, and let's face it, some people are easily duped. But then there are also those people who aren't so much "scalpers" but maybe want to sell their tickets and have zero clue about a show being Ticketless/Credit Card Entry but I would agree there has to be some sort of "personal responsbility" that comes into play too.

 

My belief is rather than Ticketmaster trying to play watch dog and "claim" they are fighting scalpers and are there for "us fans" they should simply issue paper tickets like they always did in the past, with the bar code on each ticket and you then have your tickets in hand and have them scanned at the venue. If someone buys a ticket from a scalper, so be it. If a person owns something, regardless of what it is, if they want to sell it, that is their choice. If someone want's to buy it, regardless of price, so be it. It's the same thing about if you don't like what's on TV, either change the channel or turn it off completely. Trust me, Ticketmaster isn't doing us a favor by offering "ticketless/credit card entry" folks, they are more or less dictating to us "This is how things go, now deal with it".

 

A person brought up the point about if they bought tickets for their kids and wanted to give them to them, which is a good point to bring up. Under the ticketless policy, that can't be done, the ticket purchaser has to go. Sure they can give the credit card to their kids to go, but what if that isn't enough? Ticketmaster/Live Nation should simply focus on selling hard copy tickets, either way they are profiting themseles, some believe profitting way too much. The percentage of tickets scalped is not as high as people make it out to be, and ticket scalpers may make a bunch of money on some tickets, but these same people are generally outside the venue the day of the concert competing with other scalpers selling tickets to fans at cost or below cost. I simply ignore them.

 

A friend of mine last month had two tickets to see The Black Keys. He was looking forward to going having spent $200 on them when they were first announced. Something came up where he could not attend as he had to go out of town. Because it was a ticketless/credit card entry, he was unable to give the tickets away, resell the tickets, or get a refund. So he was out $200, money that still went to Ticketmaster and the band. If Live Nation/Ticketmaster want to have Ticketless/Credit Card Entry be the norm perhaps they can allow fans to return their tickets up to one week before a show and get a full refund, maybe minus a small fee. The tickets then get put back into the ticket queue for other fans to purchase. Sometimes things come up preventing a person from going to a show, be it having to go out of town, or a child being sick, etc. Before if a fan had hard copy tickets they could resell them or give them away, now the fan is pretty much screwed if they can't attend, so I am unsure how Live Nation/Ticketmaster are out looking out for the fans if this is how things are to be now when it comes to concerts. I am sure there is a middle ground that could be obtained that would please the fans and Live Nation/Ticketmaster, and bands as well.

 

It is going to be interesting how this all pans out for the tour next year, hopefully there are no issues, but I suspect the reality of it will be there will be fan complaints and fans who can't get in to their show because of the ticket restrictions. I doubt you will see much of those complaints on the forums here as the fans here seem to know what is going for the most part.

Edited by K5Jon

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We don't have any CCE restrictions here, but I did talk to Ticketmaster about something (changing e-tickets for hardcopies) and they pretty much said they are forbidden from making changes to the system as per U2.

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Hi Nemisis,

 

I am curious about which shows you have tickets. I purchased a pair for MSG 7/19 and accidentally clicked e-tickets even though I meant to click standard mail at checkout. Since both delivery options were free for the NYC shows, ticketmaster had no problem switching from e-tickets to hard ones. I wonder if it varies venue to venue. I also wonder if it depends on changing from a 'free' to 'paid' delivery method and vice versa.

 

Andrew

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