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jasonuner

Seats Changed Before Show

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I'm curious if others have had any resolution with the issue that impacted many of us at the Chicago shows in June - the flipped seating chart. It seems like such a huge thing to screw up, and yet I see very little complaining even though the seats were so drastically moved (i.e. from looking at the stage to suddenly sitting behind it). Here is the background from an earlier post I made in a different (dead) thread about TM issues...


 


I bought my tickets ~7 months before the show and was very happy with them. When I went to grab them prior to the show, I suddenly saw the 'limited view' language, but thought it must have been a computer mistake. When I got to my seats, I couldn't believe I was suddenly behind the stage instead of facing it from the front. No warning, no notice, no reassessing the value of the ticket. I honestly can't believe they could do that and that no one has taken any responsibility as far as I've been able to see. I read some threads the days after the show, and people said they would call TM, United Center, and others...but everyone just pointed fingers at the other party. The only positive stories anyone had was if you heard about the issue before the concert and asked for new tickets at the box office the day of the show.


 


How can someone sell a ticket at a certain price and then completely change the seat - by a lot - without any recourse or option for the buyer to get a refund/reissue ahead of time? Can't they at least offer a partial refund since the value (of sitting behind the stage) was much lower to myself and others?? Again, having bought these tickets 7 months prior and the day they went on sale.


 


Had there been anything done to address this mix up by any party?


 


Thanks!


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Lots of threads about this. No, the TM seating charts were not flipped. The TM seating charts never detailed where the main stage would be, people just (wrongly) assumed it would be near Red Zone, I don't know why. The only detailed map was the San Jose map, which turned out to be accurate (other than the late decision to move RZ from adjacent to the e-stage, to adjacent to the main stage).

 

You can certainly complain about the lack of a detailed map, but no, you can't complain that the map flipped (lower tier seats behind the main stage were cheaper than those behind the e-stage, with 4 sections of $98 seats, compared to 2 sections behind the e-stage).

 

One thing I would be complaining about is if you were not given a 'limited view' warning at the time of purchase, only months later. This certainly seems to have occurred for people, & it's certainly not good enough, & should be brought to TM's attention.

 

Good luck getting a satisfactory resolution.

Edited by ddarroch

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