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SeanGaffney

Houston NRG Arena - No Seperate Entry for RZ

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Is there a separate entrance for Red Zone ticket holders? No, Red Zone ticket holders will enter through the same entrance as general admission floor ticket holders.

I saw this on the Houston show thread and also on ATU2 - Tours - Joshua Trees Tour 2017 - Houston City / Venue Details. A big part of my draw to the RZ tickets was to avoid the crowds and waiting in line. It seems that a major perk of the RZ tickets is being revoked, at least for Houston. With the reports of long waits to get in to the Vancouver show through their GA gates, I'm a bit cautious about the show. Hopefully this is a mistake. Has anyone else received info similar to this for any other shows?

(RED) Zone

  • Barricaded area immediately adjacent to the Stage
  • Extremely limited capacity
  • VIP Entrance to the venue
  • Collectors souvenir ticket
  • An opportunity to be selected for a pre show backstage tour
  • Access to purchase pre-show refreshments
  • A portion of the proceeds from your purchase supports the (RED) campaign

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Totally agree. This was also a big selling point for us.  I hope that's not the case for the Philly show.

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I just sent NRG Stadium the following message.

"The U2 website is showing a forum post from NRG Park Guest Services indicating that there will not be a separate entrance for Red Zone ticket holders, i.e. Red Zone and GA ticket holders will be grouped together. I purchased two Red Zone tickets at $350 per ticket expressly to avoid crowds and standing in long lines. The three major perks of the Red Zone package are: 1) Barricaded area immediately adjacent to the Stage; 2) Extremely limited capacity; and 3) VIP Entrance to the venue.  I paid a generous $560 premium for two RZ tickets, compared to the $70 individual GA ticket face value. I expect ALL the advertised perks of the Red Zone to be fulfilled by the promoter and the venue. I fulfilled my end of the transaction by paying for the tickets. Will NRG be providing the amenities / perks of the Red Zone package as they were advertised? Thank you."

I'll post NRG's reply as soon as I hear something.

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Thanks Sean.  My guess will be that they will offer a refund that's it unfortunately.

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Got a prompt reply from NRG:

Hello Sean,

Thank you for contacting NRG Park! This just seems like a simple misunderstanding. There will be a separate queue for the Red Zone ticket holders, but it will be located at the Ford Gate, which is the same gate as the GA queue can enter through. I’ll reach out to the forum and let them know as well. We absolutely would never strip you of something you purchased. 

We hope this answers your questions, but please let us know if there is anything else we can assist you with!

 Regards,

NRG Park Guest Services

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So it sounds like you get an advantage because its a separate line (a much smaller one) before you go through the gate.

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Just got my notification email.  RZ will indeed have its own entrance.  From the email I received ....

"Your (RED) Zone ticket(s) and wristband(s) will be available for collection from the (RED) Zone Check In tent located at FORD ENTRANCE, as shown on the map below.  Please look out for the (RED) Zone signage. Check in will be open from 4:00PM until 8:00PM day of show, WEDNESDAY 24TH MAY 2017.   You will be able to collect your tickets at anytime during this period. You are able to enter the Stadium compound from 12pm and you will be searched by security. However, if you do this, you will not be able to leave, but you will be able to queue up at the (RED) Zone check-in tent.

 Should you arrive after 8:00pm, your tickets will be available for collection from the Box Office, which is located TO THE LEFT OF AMEGY.

 Doors to the show will open at 5:00PM (time subject to change).  Your (RED) Zone hosts will greet you upon arrival to the check in location and escort you to the (RED) Zone on the floor."

Rest easy.  Looks like things are as advertised.

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And BTW, a VIP Entrance doesn't mean its separate from everyone else.  This is my 4th RZ concert and while you do enter the building via the same entrance as the GA folks (Ford Entrance on the SW corner), you don't enter with them.  

You have a separate line, tent, etc and you even have 'ushers' that will escort you to the area.  It's about as VIP as things get.  That's the whole point of the RZ entrance.  You can get there an hour before the concert and you're going to get right to the RZ area without having to deal with the crowded nonsense of the GA folks.

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