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mcpayne

Ticketmaster woes! Any advice?

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Is anyone else having a problem with Ticketmaster? I am so mad I could spit!!!!! I bought two tickets using the Ticketmaster App for the Phoenix show while I was standing in the GA line for the DC show (or so I thought). I used the direct link sent from U2.com with my Red Hill presale code for the Phoenix show and although the tickets were supposed to go on sale at 10:00 AM MST, it ended up being more like 10:20 AM. That should have been my first clue to how messed up it would be. I had a really hard time selecting GA and I wanted RedZone, but there was no hope for that, the App just wouldn't show me anything but seats--the only way I got it to give me the GA option was to use the select seats on a map option. RedZone was grayed-out the whole time. Now here's the kicker: I just checked my email and the tickets issued are for the wrong show in the wrong city!!!! They have issued me tickets for St Louis on the same day I already have tickets for Arcade Fire in DC! I called Ticketmaster and their customer service (what a joke even calling it that) is abysmal! They couldn't care less. They told me the tickets are non-refundable and gave me some sort of reference number. They said that they had to talk to the promoter--which is internal only and maybe I'd hear back in 3-5 business days. They were completely unconvincing and really really don't care. I pointed out that the App was a nightmare to use and I had used a U2.com link to get to the Phoenix ticket sale site and that this was not my mess up. I also pointed out again that I clearly have previously bought tickets to a different show in a different city on the same date. THEY DON'T CARE AT ALL. I am so upset because it seems there is no recourse for me. I also just went on Ticketmaster for the Phoenix show (through my desktop web browser this time) and when I put in my code, it says I have unlocked RedZone for Red Hill members and it still shows me nothing but seats. No RedZone, no GA. Their site is beyond screwed up and it seems that they reap the rewards of their incompetence by pocketing the nonrefundable funds that they are swindling from honest fans!!!

Was wondering if anyone else was having a similar experience and any advice appreciated.

Sorry, just really needed to rant. I thought U2 had ditched Ticketmaster years ago due to their complete lack of professionalism and customer care. What a shame!

Edited by mcpayne

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Their site and app is screwed up. I was surprised they gave me a refund for NOLA. The stupid app timed out when I was purchasing. I thought I lost the tickets, so I attempted to repurchase. Got through the second time. I was happy until I realized I had inadvertently bought 2 GAs; the order that had timed out did go through. I had low expectations for a refund for 1, but it happened. I think it depends on the luck of the draw for the TM representative.

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If I'm understanding correctly...

You thought you were buying tickets for Phoenix, but when you were sent an email confirmation, they were for St. Louis?

I would try two different things.  One would be to reach out to Ticketmaster, and politely but firmly call to discuss "their mistake".  You can play coy, clueless, confused, whatever, but be clear on the point that "I did not buy tickets for St. Louis.  I do not live in St. Louis.  I do not know anyone in St. Louis.  I have never bought anything in St. Louis before.  This is clearly a mistake."  Continue to ask for a supervisor the moment the person you're speaking with starts to equivocate.  Be nice and polite about it, but hold your ground.

Your second option is to call your credit card company.  Most credit card companies are very good about protecting their customers (you), and have pretty reasonable policies for dealing with problematic charges.  If you tried to buy a ticket to Phoenix but were sent tickets to St. Louis, this is the kind of thing your credit card company may be able to assist with.  They can dispute the charge on your behalf, and there's something about Visa or American Express refusing to pay that makes non-responsive companies like Ticketmaster pay a little bit more attention.  Save the email that you got from U2.com with your Phoenix presale password and the link - you may be able to use that as proof that your intentions were to buy Phoenix tickets, and that you're not just experiencing buyer's remorse about St. Louis.

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Also... when regular Phoenix tickets go onsale, try again for GA - I was able to get GA tickets to the Gillette Stadium show during the regular onsale without a problem.  The stadium GA floor holds about 10,000 people (compared to 1,000 - 2,000 for an arena) so there are a huge number of GA tickets available.

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4 hours ago, vertigojds said:

If I'm understanding correctly...

You thought you were buying tickets for Phoenix, but when you were sent an email confirmation, they were for St. Louis?

I would try two different things.  One would be to reach out to Ticketmaster, and politely but firmly call to discuss "their mistake".  You can play coy, clueless, confused, whatever, but be clear on the point that "I did not buy tickets for St. Louis.  I do not live in St. Louis.  I do not know anyone in St. Louis.  I have never bought anything in St. Louis before.  This is clearly a mistake."  Continue to ask for a supervisor the moment the person you're speaking with starts to equivocate.  Be nice and polite about it, but hold your ground.

Your second option is to call your credit card company.  Most credit card companies are very good about protecting their customers (you), and have pretty reasonable policies for dealing with problematic charges.  If you tried to buy a ticket to Phoenix but were sent tickets to St. Louis, this is the kind of thing your credit card company may be able to assist with.  They can dispute the charge on your behalf, and there's something about Visa or American Express refusing to pay that makes non-responsive companies like Ticketmaster pay a little bit more attention.  Save the email that you got from U2.com with your Phoenix presale password and the link - you may be able to use that as proof that your intentions were to buy Phoenix tickets, and that you're not just experiencing buyer's remorse about St. Louis.

Yes you are understanding perfectly, which is much more than I can credit the TM rep with. When I asked her to tell me what the message was that she was going to be relaying to the promoter on my behalf (har har!) she began "you went to a different website..." Um, NO.

I think you are right about the cc avenue--I'm going to tell Visa I refute the charges due to the fact that I did not buy tickets for St Louis, so this is not quite bait-and-switch but comes down to a glitch in their system that they are going to pawn off on fans.

btw I tried the Phoenix presale email from U2.com again today and it still goes straight to the Joshua Tree Phoenix show page on TM.

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