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Change in presales?

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12 minutes ago, bigwave said:

have removed that link til we get it checked monica

Didnt think of doing something wrong, its from tour page :(

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12 minutes ago, monica martino said:

Didnt think of doing something wrong, its from tour page :(

no worries, awaiting answers on what thats all about...

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7 minutes ago, bigwave said:

seeing it also, ask mary to post in forums or PM me, too many folks on that twitter thread to make sense of it

done :) 

 

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19 minutes ago, bigwave said:

seeing it also, ask mary to post in forums or PM me, too many folks on that twitter thread to make sense of it

I’m here!! This is the exact interaction I had on the phone:

Update: I called 1-800-767-7160. I spoke to a lovely woman. It’s an internal issue with the U2 site. IF YOU RECENTLY RENEWED YOUR SUBSCRIPTION AND IT’S TELLING YOU THAT YOU’RE NOT VERIFIED, DO NOT RENEW AGAIN. However, please call this number so you do have a support ticket. They will ask for your email address so they can contact you when the issue has been resolved. Again, if you have already renewed prior to today, DO NOT RENEW AGAIN. They are working on it! Call the number to make sure you have your problem recorded, and they will let you know when it has been fixed! When it is fixed, you will be listed as verified. Make sure to call and BE PATIENT AND FRIENDLY!

Edited by peacewillfollow

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7 hours ago, Max Tsukino said:

the info from the main tour page::
 

The priority/"first in the line" is for U2.com verified subscribers...

I get that, what I meant is the ticket pre-sale code you get when pre-ordering the album, as it is described here http://www.u2.com/soe_eu

Do you only get a ticket pre-sale code if you follow this link and buy the album on this website (in my case, the universal music shop)?  Or can you buy it in another shop as well and still get the pre-sale code? (i.e. the u2.com shop to buy the bundle with the T-shirt. )

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1 hour ago, Bruni93 said:

I get that, what I meant is the ticket pre-sale code you get when pre-ordering the album, as it is described here http://www.u2.com/soe_eu

Do you only get a ticket pre-sale code if you follow this link and buy the album on this website (in my case, the universal music shop)?  Or can you buy it in another shop as well and still get the pre-sale code? (i.e. the u2.com shop to buy the bundle with the T-shirt. )

In the u2 shop you can buy the CD bundles etc... and get the pre-sale code that comes with it.

*Only trouble is I'm unable to click on 'check out' add or remove items or in fact buy anything. I take it the shop is down ATM. Couple of friends have the same problem so not just me.  

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56 minutes ago, utwothefly said:

In the u2 shop you can buy the CD bundles etc... and get the pre-sale code that comes with it.

*Only trouble is I'm unable to click on 'check out' add or remove items or in fact buy anything. I take it the shop is down ATM. Couple of friends have the same problem so not just me.  

okay that's the question as it says on u2.com  " PRE-ORDER U2'S SONGS OF EXPERIENCE VIA THIS OFFICIAL LINK BY 30TH NOVEMBER 2017, 23:59 GMT, FOR ACCESS TO A PRESALE AND BE IN WITH A CHANCE TO PURCHASE TICKETS FOR YET-TO-BE-ANNOUNCED EUROPEAN TOUR DATES IN A CITY NEAR YOU IN 2018, WHILE AVAILABILITY LASTS. " and this so called official link leads me to http://u2store.universal-music.de/

At this shop, the bundles are not available and everything is actually even 1 or 2€ more expensive. I managed to place an order at the universal store yesterday before I saw the available bundles on u2.com that I'd prefer..

I'm also still waiting on the download files of the 3 promised songs.

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My subscription ends in febr. 2018. Do i really have to renew earlier for European ticket pre sale? Or is this different from USA pre sale? 

Kinda worried, why text the code, it worked fine for me last time. 

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20 hours ago, Max Tsukino said:

My concern is for venues (like Infinite Energy Arena in Atlanta) that use their own ticketing service and not ticketmaster... I hope they have programs in place to make pre-sale go smoothly. I know the venue web page has link to TM verified fan, but as this is new all around, I hope there are no glitches for non-TM venues...

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11 minutes ago, gpmalecki said:

My concern is for venues (like Infinite Energy Arena in Atlanta) that use their own ticketing service and not ticketmaster... I hope they have programs in place to make pre-sale go smoothly. I know the venue web page has link to TM verified fan, but as this is new all around, I hope there are no glitches for non-TM venues...

There were several venues that were similar on the Joshua Tree tour and it all worked out.  As with the last tours, best thing to do will be to go through the presale link on U2.com when they start and all should be fine.

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Please keep us updated on the subscription renewal issue. Mine says I am good until 28-July-2018. Thank you all!

Edited by allyson2008

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3 hours ago, mich40 said:

There were several venues that were similar on the Joshua Tree tour and it all worked out.  As with the last tours, best thing to do will be to go through the presale link on U2.com when they start and all should be fine.

Thanks. I'll try that, for sure. But they didn't have Verified Fan in place for TJT to my recollection, did they? Anyway... can't worry about what's out of my control. I'm anticipating extra dates being added here anyway.  :)

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6 minutes ago, gpmalecki said:

Thanks. I'll try that, for sure. But they didn't have Verified Fan in place for TJT to my recollection, did they? Anyway... can't worry about what's out of my control. I'm anticipating extra dates being added here anyway.  :)

No, they did not have Verified Fan in place yet. But great attitude! No need to worry about what we can’t control. 

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I called the support number on the U2 website (1-800-615-1324) today and it worked. Last night, I was told twice that I had the wrong number, that they couldn’t answer subscriber problems. Today’s rep said this was because I called after normal business hours. Today’s info: if you used your 2017 subscription presale code for The Joshua Tree Tour, you have to renew your subscription to be verified and get a new code. If you renewed your subscription any time AFTER The Joshua Tree Tour presale and BEFORE yesterday’s announcement, you WILL be verified. However, there has been a delay transferring over those fans who renewed before yesterday to get them that verified status. All issues SHOULD BE resolved by this Saturday. Your account will reflect “setup complete” so long as you’ve also connected your Ticketmaster account and signed up for text message alerts. If you want to call to confirm this, please do so during their normal business hours (evenings are not business hours).

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19 minutes ago, peacewillfollow said:

I called the support number on the U2 website (1-800-615-1324) today and it worked. Last night, I was told twice that I had the wrong number, that they couldn’t answer subscriber problems. Today’s rep said this was because I called after normal business hours. Today’s info: if you used your 2017 subscription presale code for The Joshua Tree Tour, you have to renew your subscription to be verified and get a new code. If you renewed your subscription any time AFTER The Joshua Tree Tour presale and BEFORE yesterday’s announcement, you WILL be verified. However, there has been a delay transferring over those fans who renewed before yesterday to get them that verified status. All issues SHOULD BE resolved by this Saturday. Your account will reflect “setup complete” so long as you’ve also connected your Ticketmaster account and signed up for text message alerts. If you want to call to confirm this, please do so during their normal business hours (evenings are not business hours).

Thank you for this information. 

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I already renewed my membership even though it's not due until February.

 

I was going to renew it anyway, so....;)

 

I'm very bummed it's a 2 ticket limit instead of 4 like last time. Makes it really hard to see the show with friends, which is an important part of the experience.

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5 minutes ago, ramsatw said:

I already renewed my membership even though it's not due until February.

 

I was going to renew it anyway, so....;)

 

I'm very bummed it's a 2 ticket limit instead of 4 like last time. Makes it really hard to see the show with friends, which is an important part of the experience.

arena shows are usually limited to 2 tickets, while stadium shows are 4 tickets...

perhaps your friends could subscribe? this way, the experience keeps going...

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55 minutes ago, Max Tsukino said:

arena shows are usually limited to 2 tickets, while stadium shows are 4 tickets...

perhaps your friends could subscribe? this way, the experience keeps going...

 

Oh, they'll be going. Just not sitting with us for the evening.

 

That's what I'm talking about.

 

;)

 

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2 hours ago, peacewillfollow said:

If you renewed your subscription any time AFTER The Joshua Tree Tour presale and BEFORE yesterday’s announcement, you WILL be verified.

My subscription gets renewed in July. That means my subscription I paid for in July 2016 was good for the JT tour presale. I ordered tickets back in January of 2017 using a presale code & all was well.

Then I renewed my subscription again when it was due in July of 2017, so I'm good until July 2018. 

But now it says I have to renew again.

Is this going to be resolved or do I really have to renew again?

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5 minutes ago, allyson2008 said:

My subscription gets renewed in July. That means my subscription I paid for in July 2016 was good for the JT tour presale. I ordered tickets back in January of 2017 using a presale code & all was well.

Then I renewed my subscription again when it was due in July of 2017, so I'm good until July 2018. 

But now it says I have to renew again.

Is this going to be resolved or do I really have to renew again?

regarding a similar issue, peacewillfollow posted this a few hours ago:

Quote

called the support number on the U2 website (1-800-615-1324) today and it worked. Last night, I was told twice that I had the wrong number, that they couldn’t answer subscriber problems. Today’s rep said this was because I called after normal business hours. Today’s info: if you used your 2017 subscription presale code for The Joshua Tree Tour, you have to renew your subscription to be verified and get a new code. If you renewed your subscription any time AFTER The Joshua Tree Tour presale and BEFORE yesterday’s announcement, you WILL be verified. However, there has been a delay transferring over those fans who renewed before yesterday to get them that verified status. All issues SHOULD BE resolved by this Saturday. Your account will reflect “setup complete” so long as you’ve also connected your Ticketmaster account and signed up for text message alerts. If you want to call to confirm this, please do so during their normal business hours (evenings are not business hours).

Despite this answer, I would recommend to call Customer Support (1-800-615-1324) with your inquiry...

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5 minutes ago, Max Tsukino said:

I would recommend to call Customer Support (1-800-615-1324) with your inquiry...

Will do, Max. Thanks!

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