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U2.com 2018 Subscription FAQ Thread

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46 minutes ago, Rich T. said:

From one Rich to another, I hope (and believe) you'll score your tickets.  I treat GA as an all-day affair as well, starting at 8:00 AM.  There are a few total fan(atics) who get there the night before, but it doesn't actually improve any outcomes for where you end up standing against the catwalk.  If you get there in the AM,  to get the bracelet or stamp, then you can be right up against the catwalk for the show.  In 2015 in San Jose they let you come back at 5:00 PM for entry into the arena, but it's worth heading around to the back around 1:00 PM to see if the "lads" come out to shake hands and sign things.

Much appreciated. I'm really the only die-hard in my group, so am usually the one who has to press my group to make it an all-day affair. They're awesome and usually come through, so I show my gratuity by buying food/drinks. This time around, it'll just be me and the lady so she'll be cool.

I did both nights in '15, but we had Reserved Seats. Was right outside the ellipse (i.e. Bomb Shelter) at the 4:00 position and Bono set up his drum right in front of us during Vertigo '05. Watching him bang on it like a jungle savage during (Love & Peace, I think) was an awesome thing. Got lucky and did get Larry and Adam to sign my ticket during Elevation '01 before the show. All these shows were at the Shark Tank (it's changed names so many time).

Anyway, keepin' the faith, bro. Keepin' the faith.

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Tickets already up for resale on Ticketmaster! So much for the verified fan system! Now Ticketmaster will make more money from those fees they charge! WTF!

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1 hour ago, TChubb said:

Please don’t assume that just because someone is in Innocence group they just signed up right before registration. Of course first dibs should go to people who didn’t have a lapse - but sometimes it happens. My annual renewal is in December so my lapse was only a few days. I’ve accepted the penalty of being in Innocence group for three tours now. In each of these instances, tickets were available on resale sites before Innocence presale even opened. That means there are some people in the first group who are buying and selling. Is it fair that a scalper who doesn’t let his membership lapse can buy tix before a fan in Innocence has the chance to buy? Nope - but how do you stop that? It’s never going to be perfect because there will be true fans caught up in the fray. But I’ll submit that there may be some folks in both groups (who are probably not commenting) that have an idea of why they weren’t sent codes. Important that the holes be fixed that resulted in  true fans not getting codes so this doesn’t happen again. I am curious how so many people get GA tix for many shows in a tour, if they are sold out during presale and the limit is 2 or 4? I’ve accepted that I get one good show and general public choice for the rest - I’m clearly doing something wrong. 

It’s not the “experience” group that is selling before you have acces in the “innocence” group.  Those tickets were sold to secondary sites before any ticket was made available to the public.  I’d bet my mortgage on it.  

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6 hours ago, Manohlive said:

Why someone is entitled to a pesale because they have a credit card is beyond my comprehension.  Citibank has presales for most shows in America.

No offense is intended to anyone who has a Citibank card and got in on the presale.  I just think it's unfair to people who have less.

Citibank is a sponsor - which means they’re underwriting costs that they’ll recoup in terms of exposure and advertisement. And, new cardholders (I’m sure more than a few people signed up for a card just to get access to presale.). Would it be more tolerable if the sponsor was say, Costco? 2 tix for fan presale is likely designed to give more fans the opportunity to get tickets during presale. People in 2nd group have been complaining for years about all good presale tix being gone the first day. Cutting that in half, means twice as many fans get a chance. 

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7 minutes ago, TChubb said:

Citibank is a sponsor - which means they’re underwriting costs that they’ll recoup in terms of exposure and advertisement. And, new cardholders (I’m sure more than a few people signed up for a card just to get access to presale.). Would it be more tolerable if the sponsor was say, Costco? 2 tix for fan presale is likely designed to give more fans the opportunity to get tickets during presale. People in 2nd group have been complaining for years about all good presale tix being gone the first day. Cutting that in half, means twice as many fans get a chance. 

Not a compelling argument, if your premise is that the fan’s interest is informing the decisions being made on how pre-general sale tickets are being allocated.  

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I don't totally blame U2 for charging $300+ for good seats. If they charged less it would only mean more profits for the scalpers, who will find the market price regardless. And I'm sure many a scalper has figured out that they can get a U2.com membership for $40 and then sell the tickets they get for a $400 profit. That's per membership, so I'm sure they get many. I guess U2 is trying to figure out which memberships are scalpers, but they won't be able to catch everyone.

The only way to truly get rid of scalpers would be if everyone refused to buy from them. That's what I do: I never pay more than face value for tickets. Of course if I have extra I never ask for more than face value either, and try to find the legit fans if it's an in-demand show. But so long as some people are willing to pay extra money, there will be a market.

StubHub has really normalized scalping. Where some of us might feel a little sheepish about demanding extra money for a ticket in person, on StubHub it's just what you do. Even the theoretically un-scalpable credit card entry tickets are up there. Heck, even TicketMaster has scalping. We are doomed.

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Guys/Girls, In response to those in the UK (I am in Glasgow). I have just renewed my u2.com subscription. Not for any other reason than I would imagine Europe will be same as last time. If u r a subscriber you will get a presale code. Simples. (The website states that these will be emailed out early January)The European leg won't be announced until early January, but so long as you have  current subscription you should e fine. Hope this helps. 

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7 hours ago, Manohlive said:

In a pinch...they always dump tickets closer to the show for anyone who does not not have to travel and is willing to gamble.  You will get GAs and some of the best seats in the house the day of the show.  In Chicago/Milwaukee, they dump them between 2-6 AM; 9-11 AM; 12-3 PM.  These times are approximate and differ.  I have some health challenges and often do not know if I can go until the day of the show. (I'm fine)  I'm always looking and trying and get amazing seats just about every time.  I've never not seen GAs released the day of a U2 show where I live.  Of course, this will be the one they don't!   j/k   I posted this before but am repeating it.  It's also a great option when one decides another show is needed because the first one was so great.  I'm gonna stop posting on here but it's an option worth considering.  I hope everyone gets their GAs/seats.  Maybe they'll figure this out and have another presale for the shows they are going to add.  I hope so.   Good luck.

 

Manohlive...

I know about the release of the GA's just prior to concert....I used to live in chicago(my favorite place to see U2)....where they have multiple shows....

But, I live in NC now....where that is unfortunately not U2 friendly territory due to the obtuse politics....I saw them in Raleigh, though for the 360 show.....amazing....but, haven't been back.

I have to travel....and plan for these U2 escapades now....since they are not in home state. I have traveled to Chicago. several times...but, I have kids....and the times/date don't often coincide with schedules.....

I wish I could be that flexible...fly by the seat of my pants.....and be  a U2 groupie like I was when young & in college. Responsibility get in the way....

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3 hours ago, TChubb said:

...People in 2nd group have been complaining for years about all good presale tix being gone the first day. Cutting that in half, means twice as many fans get a chance. 

Are you suggesting that the Citi deal is in some way a better manner of making tickets available to U2 fans? Better than an existing paid subscription program?

Citi card holders had the limit of 4 tickets per show. There are people on this thread who got 2 tix on U2.com presale THEN another 4 through Citi. While others in the paid group got 0 tickets.

If U2 inc. were serious about getting tickets into the hands of their die-hard fans then I suggest making a deal with a sponsor (it could  be CostCo - makes no difference) which results in access to tickets which is BETTER than people who have been paying into their fanclub for decades - in some cases - is not the best way to do so.

I don't think I'm following your line of thinking.

Edited by enriquediaz

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5 hours ago, TChubb said:

Please don’t assume that just because someone is in Innocence group they just signed up right before registration. Of course first dibs should go to people who didn’t have a lapse - but sometimes it happens. My annual renewal is in December so my lapse was only a few days. I’ve accepted the penalty of being in Innocence group for three tours now. In each of these instances, tickets were available on resale sites before Innocence presale even opened. That means there are some people in the first group who are buying and selling. Is it fair that a scalper who doesn’t let his membership lapse can buy tix before a fan in Innocence has the chance to buy? Nope - but how do you stop that? It’s never going to be perfect because there will be true fans caught up in the fray. But I’ll submit that there may be some folks in both groups (who are probably not commenting) that have an idea of why they weren’t sent codes. Important that the holes be fixed that resulted in  true fans not getting codes so this doesn’t happen again. I am curious how so many people get GA tix for many shows in a tour, if they are sold out during presale and the limit is 2 or 4? I’ve accepted that I get one good show and general public choice for the rest - I’m clearly doing something wrong. 

You need to re-read my post more closely and appreciate that it’s directed at the inequity of Innocence members who just signed up getting codes at the expense long timer like me who got no code.  Lapses happen.  

And, fwiw, a lot of long time fans are friends with each other.  They share their tickets with each other.   “I’ll get two for this show and you get two for that show and we’ll trade one-for-one afterwards.”  Otherwise, how would you explain so many of those fans having GAs for shows whose presales started at the same time and day?  

The resale sites are full of speculative ticket listings.  Google it.  Ticketmaster has a page on it as well.  The secondary market listings always grow exponentially after the second group presales occur as well.  

Look, people got screwed and it would have taken little effort to check someone’s renewal history to make sure long timers got codes.  

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4 hours ago, enriquediaz said:

Are you suggesting that the Citi deal is in some way a better manner of making tickets available to U2 fans? Better than an existing paid subscription program?

Citi card holders had the limit of 4 tickets per show. There are people on this thread who got 2 tix on U2.com presale THEN another 4 through Citi. While others in the paid group got 0 tickets.

If U2 inc. were serious about getting tickets into the hands of their die-hard fans then I suggest making a deal with a sponsor (it could  be CostCo - makes no difference) which results in access to tickets which is BETTER than people who have been paying into their fanclub for decades - in some cases - is not the best way to do so.

I don't think I'm following your line of thinking.

I’m not at all suggesting that other presales should be a better route than paid subscribers. I absolutely believe that paid subscribers should get presale advantage and even agree with the rule that puts people in day 2 group if their membership lapses.

But let’s assume for the sake of discussion that there were no glitches and every paid subscriber got their access code. By making the limit 2 tickets, twice as many fans would have had the opportunity to buy during the presale. That was my main point. (And was huge for the fans who were able to get their first choice tix for the first time.)

The problem is that there were glitches and, as you pointed out, means that some people had access to up to 6 tickets while some members had access to none. I hope those who were left out are able to get things resolved for the next presale wave and I’m in favor of giving them a head start of 10 or 15 minutes. But even not, all of us who used our code are no longer going to in the race  

But still assuming that the intention was for all diehard fans to have access  to tickets during day 1 and 2, citi cardholder access was day 3 and 4. After the diehard fans. So I’m not upset that their deal was for ticket card members to have access after fans. It probably would have been more fair to make their limit 2 tix also though. 

My point is simply fans first in line without glitches and then U2 and LiveNation Should make whatever deal necessary that supports the business venture of putting on concerts. 

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I must admit I got totally lost :blink: 

I was thinking to ticket drops  which more than once made me happy... 

Will we have any? Free old fashion sale or verified fan system? 

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20 minutes ago, monica martino said:

 

I was thinking to ticket drops  which more than once made me happy... 

Will we have any? Free old fashion sale or verified fan system? 

To be eligible for the ticket drop you have to walk clockwise around a Joshua tree seven times at midnight under a full moon with a Citibank credit card clenched between your buttocks.

Good luck. ?

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What I would like to have seen is a longer period of U2 Paid Subscribers--say 2 weeks--and then maybe something for Citi/Costco/whatever and then opening it up to the general public. A longer period would give everyone (subscribers, U2.com, TM, etc.) time to resolve any issues that would likely arise. Tickets go on sale six months before the tour, so surely allowing a little more time for the people (i.e. loyal, diehard fans) that paid for the privilege to get first crack at tour tickets the chance to get them, before letting in the masses.

I admit I know nothing about the nuts & bolts of this process, so maybe someone who does might chime in. But it seems to me that time is the most important element here and giving everyone a little more would go a long way in improving a poor system.

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To begin: those who are still trying to get tickets, the very best of luck!

 

For those who were fortunate enough not to experience snafus during this whole ordeal, two bits of news to pass on.

I got two different messages from Ticketmaster today - one to redeem the offer to receive a copy of the new SoE CD, and a second to say that my ticket for one of the shows was already printed and is being mailed imminently.

So, if you ordered without difficulty, check your email - if you were curious, the arena that told me about my ticket status was for the Newark show on June 29th.

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18 hours ago, 504jumper said:

Much appreciated. I'm really the only die-hard in my group, so am usually the one who has to press my group to make it an all-day affair. They're awesome and usually come through, so I show my gratuity by buying food/drinks. This time around, it'll just be me and the lady so she'll be cool.

I did both nights in '15, but we had Reserved Seats. Was right outside the ellipse (i.e. Bomb Shelter) at the 4:00 position and Bono set up his drum right in front of us during Vertigo '05. Watching him bang on it like a jungle savage during (Love & Peace, I think) was an awesome thing. Got lucky and did get Larry and Adam to sign my ticket during Elevation '01 before the show. All these shows were at the Shark Tank (it's changed names so many time).

Anyway, keepin' the faith, bro. Keepin' the faith.

I like it.  :-)

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23 hours ago, malaboo said:

There's still the opportunity in the general onsale on Monday to fill your bucket.

Not really acceptable though is it after  almost 40 years and thousands of pounds 

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On 15/11/2017 at 8:38 PM, bigwave said:

all we can do today is ask people to keep going back to the Help page team, sorry we cannot do more at the moment

Thanks buddy 

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1 hour ago, dmway said:

To begin: those who are still trying to get tickets, the very best of luck!

 

For those who were fortunate enough not to experience snafus during this whole ordeal, two bits of news to pass on.

I got two different messages from Ticketmaster today - one to redeem the offer to receive a copy of the new SoE CD, and a second to say that my ticket for one of the shows was already printed and is being mailed imminently.

So, if you ordered without difficulty, check your email - if you were curious, the arena that told me about my ticket status was for the Newark show on June 29th.

Yeah, my heart almost stopped when I saw this e-mail subject line from Ticketmaster:

IMPORTANT: Your U2 Ticket Order

Thought for sure it was going to say “sorry, but you didn’t really get tickets” ?. 

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35 minutes ago, james busick said:

Yeah, my heart almost stopped when I saw this e-mail subject line from Ticketmaster:

IMPORTANT: Your U2 Ticket Order

Thought for sure it was going to say “sorry, but you didn’t really get tickets” ?. 

 

I have to admit, the exact same thought occurred to me as well when I saw it! :D

 

Again, good luck to those still trying to get tickets...

 

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I haven't had the chance until now to sit down and recall my experience this week.  I'm pretty sure i have GA tickets for Tulsa.

I re-uped my membership with the tour announcement and the opening show being less than a mile from my apartment.  I was in the Innocence group for the resale.  I got the E-mail the night before explaining how I should be getting a text message the next morning,  

I got the text with my code at 10:20am (CST).  That was a relief after reading that some people never got their codes.  

Innocence pesale started at Noon (CST) and I was dialed and a ready.  Like most, my code wasn't working or available for Innocence.  This went on for a few minutes that felt like a few hours.  When it finally accepted the Innocence code, no GA was available, one Red Zone, a few lower bowl sections and a few upper bowl sections.  I kept trying over and over and the sections would change but never GA.  

Figured I'd try the TM app on my iPhone and see if that would be different.  Pulled up the Tulsa date, asked for two GAs, put in the code.  Two GA tickets pop up for purchase!  I went through the whole purchase process and took a screen shot with the order number and the two tickets purchased.  I'm glad I took that screenshot because i never got a confirmation E-mail from Ticketmaster regarding my purchase like I always do immediately after a TM purchase.  This made me nervous.  The ticket purchase wasn;'t showing up on my TM app either.  The Avett Bros. tickets I had purchased a couple of weeks ago were there, but not the U2 tickets.  This made me quite nervous.  I also tried getting tickets again with my code but the code wasn't active.  This gave me hope.  My bank app also show the purchase pending.  This gave me hope.

Later in the day, I call TM customer service to make sure they got the order okay.  It took a whole to get through, I know it was a tough couple of days for those people answering the TM calls.  After I gave them the order number, they said the order was there, and it was all good on their end.  This was awesome to hear!

Last night, I got the E-mail about getting the new CD with my ticket purchase.  I still never got a confirmation E-mail from TM and the U2 tickets still don't show up on my account.  Filled everything out for the CD delivery.

Today, was hoping the tickets would be in the mail.  I had seen someone had already received their Tulsa tickets Thursday after the Tuesday Experience resale.  I usually get TM purchases 2-3 days so I was hoping they'd be there today.  Nothing today.  Fingers crossed they arrive tomorrow.  

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20 hours ago, hollywoodswag said:

To me, one of the best solutions would be to cancel any tickets that show up on Stubhub at inflated prices or whatever without any refund. Seems like a pretty easy solution to me.

That and offer each U2.com subscriber 2 tickets (of their choice) per tour (maximum of two shows) and imprint them with the subscriber's name and that of their guest (subscriber needs to be present to use both tickets). Make them non-transferable, non-refundable, and require photo identification at the gate. If the name on the ticket doesn't match what's on the government-issued ID, then you don't get in. If you are unable to go to the show, then you lose your money. (I, as a subscriber, and fan for almost as long as the band has been a band, am willing to take that risk for guaranteed good seats or GA's). If subscribers want to attend more than two shows then, in this scenario, they would need to take their chances in the general sale, buy on the secondary market, or find a friend/friends who have a subscription and want to attend the same shows. This would limit multiple subs too because the supposed subscriber would have to be present and show identification to use the tix (it's fine to sign Uncle George up to have a membership so you can get more tix, but will Uncle George travel with you from Dallas to NY to stand in line with you to see a U2 show? Maybe if you give him a nice Christmas gift... but probably not). 

Also need to have no participation in pre-sale for recent subscribers (ones who have joined since the tour announcement) and graduated participation based on amount of time you've been a "non-lapsed" member. 

The Verified Fan thing is a crock only designed to benefit TM.

LN/TM/AXS should also cancel tickets which are for sale before the general sale and those tickets should go back into the pot but that will never happen and StubHub won't take down tix for sale on their site..

I'd also almost rather take my chances and compete with the bots and scalpers in the general sale without Verified Fan (the old way) than "maybe" get a code (to compete with those same bots and scalpers) in the Verified Fan thing.

Just my 2 cents.

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Life happens and you might have not the chance of going and losing money makes things even worse 

 

Edited by monica martino

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In that case, sell your tickets at face value. I actually took a loss of a few dollars on a Magic game (although I sold mine on Ticketmaster directly). Those tickets were gone in seconds.

I don’t have a problem with reselling your tickets, but if life happens and you try to make a profit off of it, my sympathy disappears. Sell them at face value.

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