Sherry

FINE PRINT of Verified Fan Presale

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3 minutes ago, Gjachts said:

Not trying to stir the pot, but it seems to me that thousands (or tens of thousands) of tickets were sold and a couple of dozen of people are upset about the system.  That doesn't seem to be that bad of a ration.  

Between what the tour calendar looks like and past history, I am willing to bet more shows will be added.  Why don't you wait until the entire process is completed before declaring it all a failure.  

that's not quite what people are objecting to - it is the matter of a large number of experience paid subscribers not receiving a code - it was not clearly communicated that there would be experience paid subscribers shut out completely from the pre-sale. I imagine you can see why that has turned into an issue, yes?

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Thank you Sherry for all your information and time.  I am glad to hear that you are in contact with the band's "People."  I was fortunate enough to get tickets, but I feel bad for those who didn't get tickets.  It's one thing to know the facts and be prepared that you might not get tickets, but it's a whole other thing to have a system fall apart and not work properly, which is causing lots of anger, sadness, and frustration.  Things need to be conducted fairly; that's all we want.  The way it's going is a mess and not fair to anyone. And the prices are a whole other story. Thanks again and hopefully the band will acknowledge this mess and maybe help improve it as ticket sales continue.  I think there's too many cooks in the kitchen and they all want to be paid.

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16 minutes ago, Gjachts said:

Not trying to stir the pot, but it seems to me that thousands (or tens of thousands) of tickets were sold and a couple of dozen of people are upset about the system.  That doesn't seem to be that bad of a ration.  

Between what the tour calendar looks like and past history, I am willing to bet more shows will be added.  Why don't you wait until the entire process is completed before declaring it all a failure.  

Are you really that daft? Ask the mods if it has only been “a couple of dozen of people” that didn’t get a code and are upset by the presales. LMAO.

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Wondering if people are working on correcting the problem? Will the rest of the " Experience " group end up getting g the codes we paid for? Will we be able t o use those codes if there are added shows.

If so,I will be waiting for my code

 

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14 minutes ago, habitmade said:

that's not quite what people are objecting to - it is the matter of a large number of experience paid subscribers not receiving a code - it was not clearly communicated that there would be experience paid subscribers shut out completely from the pre-sale. I imagine you can see why that has turned into an issue, yes?

And us Innocence too... I know several personally in my little city that didn't get them either who are in that group.

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I haven’t been able to follow all the discussion on the problems this time around, but my gut feeling is that two things are getting conflated - being “verified” as a non-scalper (the algorithm deciding who can buy tickets) and getting a code through the lottery.

Maybe I’m just trying to make sense where there is none, but it doesn’t seem like not getting a code after being “verified” means that Ticketmaster decided that you were a scalper, it means that you aren’t a scalper but just didn’t win the lottery.

The fact that not all U2 members got a code this time sucks, and it doesn’t seem like that was communicated clearly, but maybe the scalper verification thing helped in that regard?  (Not to say there aren’t a lot of tickets on the secondary market, but maybe they were bought by people who appeared to be fans to the algorithm?)

JRjr

 

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9 minutes ago, Veritastheviper said:

And us Innocence too... I know several personally in my little city that didn't get them either who are in that group.

I'm sorry to hear that!

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5 hours ago, stateless said:

Well said, Sherry. Absolutely horrendous customer service, the likes of which can only occur when a company has a monopoly on tours and ticket sales. Scalpers get even more money because of (real or perceived) scarcity of tickets, while dedicated fans aren't deemed worthy. 

  It's sad when they pretty much have handed the keys to the Castle to the biggest scalpers going Ticketmaster  , all the great seats are either a $650 or $325 "package" or ended up on side sites ......

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The math would be "interesting".

1.  How many u2.com subscribers exist?

2.  How many of those registered for tickets, and how many were Innocence and Experience members?

3.  How many tickets were made available for the pre-sale?  Has U2 gotten to a point at which there simply are too many fans who want the same thing, such that there simply were not enough seats in the arenas to allow for sending a code to each person who requested one?    If this is the case, then indeed it should have been stated in LARGE print that being a u2.com subscriber, and become verified, would mean a lottery would be held, and that there were no guarantees of ticket availability.  Under that circumstance, people would have understood the situation, you cannot sell more seats than exist.

4.  On the other hand, was the plan to only sell a certain fraction of available seats to Experience registered members, a certain fraction to Innocence members, and then save some for general sales?   It would help to have clarification as to whether it has become mandatory to be a u2.com subscriber in order to be even considered for a seat purchase, and what relationship actually exists between subscribing and being sent a pre-sale code.

5.  There clearly were many, many affected by the sale process, As I posted earlier, I was among the 2000+ who evidently received the initial email on Monday night indicating a code would be sent, then two hours later a followup email saying "never mind, no code for you" with absolutely no explanation.    I did today receive my Experience code, no doubt would have had better seats had I been able to order at 10 a..m. yesterday instead of 1 p.m. today, but I do appreciate what I am sure reflects the efforts of the mods (I PM'd Max yesterday with the pertinent data requested as to screen name, U2.com status, etc.).

6.  Sure appears that concert ticket prices have skyrocketed, many will no longer be able to attend concerts, unless they wish to forsake rent payments or food purchases in order to afford tickets.  Supply and demand, basic economics, will only get worse with time.

 

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4 minutes ago, petergoode said:

3.  How many tickets were made available for the pre-sale?  Has U2 gotten to a point at which there simply are too many fans who want the same thing, such that there simply were not enough seats in the arenas to allow for sending a code to each person who requested one?    If this is the case, then indeed it should have been stated in LARGE print that being a u2.com subscriber, and become verified, would mean a lottery would be held, and that there were no guarantees of ticket availability.  Under that circumstance, people would have understood the situation, you cannot sell more seats than exist.

 

I wonder if they just let all the tickets sell if the members would sell the show out and they could get on with announcing additional dates 

How much are lower level seats if upper level is $325?

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1 minute ago, dugadams said:

How much are lower level seats if upper level is $325?

The face value for most of the lower level and a good portion of the upper level is $325, which is technically the highest price regular ticket.

Red Zone tickets (the special section on the floor) are $400 each, but they're not considered "regular" tickets.  There are also Gold and Silver VIP packages that offer the ticket and a piece of merchandise and perhaps venue-specific perks like access to parking or a buffet at the venue that are marked up compared to regular priced tickets - those can go for $500-600 a ticket.  In theory, you're paying the extra price for the goodies that come with it, but in my limited experience with those types of packages, the value of goodies being given away doesn't come close to equally the extra cost.

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My Duluth tickets through axs for section 102 (row K), which is lower level, were $329, plus just short of $50 in service charges.

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4 hours ago, vertigojds said:

I'm sorry, that's not what I meant.  I mean, let's say you live in Boston and register to be verified for the Boston show.  It's then a two step process - the first step is verifying that you're real, the second is giving you a code.  Many people will pass the first step, but few will get a code.  If you don't get a code, you never get a chance to buy tickets for that show.  So even before the Boston show goes on sale, Ticketmaster decides whether or not you're allowed to go to their webpage to purchase tickets for it. 

In the past, everyone had a chance to try their hand at buying tickets.  Now, only a select few will.  In the past, extra tickets would often be quietly released on Ticketmaster in the days, weeks and months after the initial onsale, so even if you didn't get a ticket the first day, there was still hope.  Now, if you don't get a code, those opportunities won't exist for you.

Bruce Springsteen is in the middle of an 80 show run in New York City, and I'm a huge fan.  But thanks to Ticketmaster's Verified Fan policy, even though I was "verified", I was not selected to receive a code, so I was not allowed to even try to buy even a single ticket to any one of those 80 shows.  Ticketmaster just decided that even though I passed my test, I shouldn't be allowed to try to buy tickets.  And this is going to happen to a lot of people in the general onsale for U2. 

It's one thing to try to get tickets and not be successful -- it's another thing entirely for Ticketmaster to determine that you're not allowed to even try your luck in the first place.

  It's all 100% true i have been shut out of 4 shows o wanted to go for since this thing started , Never got codes for ANY of the shows even though i "Qualified"  , one show i did okay as it was at a casino & the Casino keeps some of the tix to sell through their own system .

   I did get a U2 code for today , but when i logged in all that was available to me were the $650 "Packages" for the 1st 20 minutes , then they released some tix that were all pairs in the upper balcony sections  , i was able to pull up one Loge seat as a single , then you go on some of the side sites like stubhub  & there is almost 200 GA tix already listed  ...... people have to realize , or at least bands do that Ticketmaster is the Biggest scalper going , they do all their own in house side selling & keep what they want .............. is there an answer ? only one is if EVERYONE stops going out to shows & sadly that won't happen .................. Good luck to everyone & i hope some can get good seats ;)

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1 minute ago, vertigojds said:

The face value for most of the lower level and a good portion of the upper level is $325, which is technically the highest price regular ticket.

Red Zone tickets (the special section on the floor) are $400 each, but they're not considered "regular" tickets.  There are also Gold and Silver VIP packages that offer the ticket and a piece of merchandise and perhaps venue-specific perks like access to parking or a buffet at the venue that are marked up compared to regular priced tickets - those can go for $500-600 a ticket.  In theory, you're paying the extra price for the goodies that come with it, but in my limited experience with those types of packages, the value of goodies being given away doesn't come close to equally the extra cost.

I got tickets at Nassau Collesium for 112 in section 219.  But only because I went to ticketmaster on my phone; the desktop wasn't offering me cheaper and it wasn't working properly.

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 The math /stats would be very interesting and might provide some perspective.  I also “received the initial email on Monday night indicating a code would be sent then two hours later a followup email saying "never mind, no code for you" with absolutely no explanation” (panic ensued!)    And did today receive my Experience code.

But the prices turned out to really be more of an issue. I would have liked GA, but they re weren’t available.  I just can’t justify spending $650+ for one show no matter how much we love U2. Id rather spend that same amount on flying home twice extra to see my family. So I chose the nosebleed seats - I will still enjoy the show, hearing the music is what counts. But it is disappointing.

In any case I really believe they had the best intentions with this process, but that isn’t always enough.  Clear communication with the fans and fully think thru the possible outcomes in the future is needed.

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1 hour ago, Jerry Ray said:

I haven’t been able to follow all the discussion on the problems this time around, but my gut feeling is that two things are getting conflated - being “verified” as a non-scalper (the algorithm deciding who can buy tickets) and getting a code through the lottery.

Maybe I’m just trying to make sense where there is none, but it doesn’t seem like not getting a code after being “verified” means that Ticketmaster decided that you were a scalper, it means that you aren’t a scalper but just didn’t win the lottery.

The fact that not all U2 members got a code this time sucks, and it doesn’t seem like that was communicated clearly, but maybe the scalper verification thing helped in that regard?  (Not to say there aren’t a lot of tickets on the secondary market, but maybe they were bought by people who appeared to be fans to the algorithm?)

JRjr

 

 

The fan club wasn't a lottery..  Ticketmaster won't admit it, because they've invested so much money into their verified alrogithm BS...  Basically, their algorithm was awful, and instead of identifying scalpers, it identified fans who their computers "mathematically deciphered " were scalpers.  The verified sign up is just a way for Ticketmaster to collect contact information for spamming anyways.  They don't care about scalpers.  Most artists and promoters don't either (they'll never admit that), but at least this makes it look like they do, and most important, they get to collect valuable customer data regardless of whether you buy a ticket or not.

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6 hours ago, Crazyu2fan said:

Thanks for posting Sherry. Well said.. I was one of the experience group who renewed early (membership didn't expire until next year), registered with TM for the verified fan presale. Registered for shows I wanted to go to. Got the email saying i was selected for yesterday's presale but never got the code.  I have PM'd a mod here who actually seemed concerned and asked for my member info/order number. Then never got a response back. Guess the best thing to do right now is get a refund for my early membership renewal. I am so disappointed in this band. I have been a fan since 1987, always kept my membership from lapsing.. And I feel like that means shit.. all for nothing..

I didn't get tickets either yesterday, but it is not the bands fault. It is tour management and their trusting in, and contract with TicketMaster.

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Let's face it, Ticketmaster is Satan. Personally for me, enough is enough, I'm done going to concerts. When demand exceeds supply it's a sellers market plain and simple. They could price every seat at $1,000 and i bet they would all sell because people are stupid enough to pay it, they think I just gotta be there! The reality is no you don't....

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1 hour ago, Davidmk55 said:

  It's all 100% true i have been shut out of 4 shows o wanted to go for since this thing started , Never got codes for ANY of the shows even though i "Qualified"  , one show i did okay as it was at a casino & the Casino keeps some of the tix to sell through their own system .

   I did get a U2 code for today , but when i logged in all that was available to me were the $650 "Packages" for the 1st 20 minutes , then they released some tix that were all pairs in the upper balcony sections  , i was able to pull up one Loge seat as a single , then you go on some of the side sites like stubhub  & there is almost 200 GA tix already listed  ...... people have to realize , or at least bands do that Ticketmaster is the Biggest scalper going , they do all their own in house side selling & keep what they want .............. is there an answer ? only one is if EVERYONE stops going out to shows & sadly that won't happen .................. Good luck to everyone & i hope some can get good seats ;)

It sounds like we all need to UNVERIFY ourselves with Ticketmaster. That way we at least have a shot getting tickets with the general public?

 

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This seems worse than 2005, 

Overall, I think the lack of information has been bad news. if the site had been open and upfront on the lottery system, we wouldn't've liked it, but we would have understood it. 

The band needs to take a much, MUCH harder line on resale sites : cancelling every seat and ticket on those sites, and putting the tickets up to subscribers that didn't get a ticket in individual sales : cancelling say 900 tout tickets, then selecting 450 unpicked subscribers in the Experience batch with a "you have 24 hours to buy this ticket, which no one else can buy" offer, for example. This is labour intensive, but fan goodwill, once lost, is hard to get back. 

I guess this will have a direct real-world impact on dropping subscriber levels in future.  Part of the fanclub deal for many, in fact the main part of it, has always been ticket access. 

 

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5 hours ago, Sherry said:

You can only work with the information given. Many people were given misinformation - that's why there's so many of us trying to figure it all out. I don't believe that TM/Live Nation was transparent with U2.com or the fanclub representatives what it all means. Remember - this is the 1st time U2's gone Verified Fan route...for the whole tour! It's possible that you don't know what you don't know, and the right questions weren't asked until it was too  late. We're all in this experiment together.

I'm not sure "experiment" would be the correct term.  (I won't type a more accurate metaphor out of respect for everyone on the site.)

I am extremely disappointed in all of this. The greed. The lack of appreciation.

And yes...I'll be back here again like a panting dog at the table.....like an idiot. But the scraps from the table are tasting more and more like feces every time we go through this.

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10 hours ago, hughfan said:
EMAIL STATUS
Verified

In reading U2.com/help:
Can I register for other Verified Presales if I participate in the Verified Subscriber Presale, like Verified Citi and Verified Fan?
Yes, you may register for the other Presales in addition to the U2.com Verified Subscriber Presale. Please note, registration does not guarantee you will be verified, receive a code, or have the ability to purchase tickets through the other Presales.

Note: "Does not guarantee you will be verified."

But pay attention to the last of the wording: ". . . does not guarantee you will be verified, receive a code, or have the ability to purchase tickets THROUGH THE OTHER PRESALES." That wording DISTINGUISHES this sentence *from* the Subscriber Presale. The question asks ". . . if I participate in the Verified Subscriber Presale."

The first and last pieces of the first sentence go together and the middle is the 'given' of the sentence. It means the same thing but should have been worded this way: "If I participate in the Verified Subscriber Presale, can I register for other Verified Presales like Verified Citi and Verified Fan?
The answer is - - yes, you may register, but that doesn't guarantee you have the ability to purchase tickets THROUGH THE *OTHER* PRESALES. The wording SAYS *other* presales.

There is NO indication in this that the language here refers to the Subscriber presale at all.

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3 hours ago, markreed said:

The band needs to take a much, MUCH harder line on resale sites : cancelling every seat and ticket on those sites, and putting the tickets up to subscribers that didn't get a ticket in individual sales : cancelling say 900 tout tickets, then selecting 450 unpicked subscribers in the Experience batch with a "you have 24 hours to buy this ticket, which no one else can buy" offer, for example. This is labour intensive, but fan goodwill, once lost, is hard to get back. 

 

YES! It is EASY to do. This band has the power to do much more than they are. They can cancel the seats on those sites - - the seats for sale are spelled out/listed - - exactly what seat! You KNOW what to cancel! And the GAs that are available for immediate download upon purchase? CANCEL THEM. Ed Sheeran did it for 50,000 tickets! He had them cancelled when they showed up on re-sell sites. FIFTY THOUSAND. CANCELLED. Same thing with Eric Church. He had 25,000 tickets cancelled from scalpers!! THIS CAN BE DONE if you care enough to *really* 'keep the tickets out of the hands of scalpers and make sure they get to real fans.' Instead, many were just prey to a faulty algorithm or an unspoken lottery system, or both. But who knows because no one is telling us anything.

The bottom line: get a manager who really cares about the fans and DUMP LIVE NATION IN 2020.

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18 hours ago, Sherry said:

We are doing something right now - we're doing our best to get up the chain of command with as many fan stories, as many examples and the like to let them know this is as bad - or worse - than 2005. We can't fix what has happened, but we're working hard to find an amenable agreement about it. The band's PR is notified, and we're doing what we can. There's nothing we can report on right now.

Where are people posting these stories? Everyone is posting them on FB that I can see, in U2 groups. Maybe start a thread here will make it easier for you & they can see the results for themselves. May want to state guidelines; facts only, general description of your problem, what presale group you were in, etc. Make it clear that it isn't a griping thread, stick to the facts?

Edited by UFDaisy

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3 hours ago, UFDaisy said:

We are doing something right now - we're doing our best to get up the chain of command with as many fan stories, as many examples and the like to let them know this is as bad - or worse - than 2005. We can't fix what has happened, but we're working hard to find an amenable agreement about it. The band's PR is notified, and we're doing what we can. There's nothing we can report on right now.

Guess which website still hasn't posted anything? 

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