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tracy c.

U2 Fan Run Line: Meeting held with Infinite Energy

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PLEASE SHARE this post in ALL Fan Sites: MEETING UPDATE with Infinite Energy Arena. I met with the GM and the Mgr. of Guest Services today (face to face) at 1:00 pm. First, my goal was to represent our U2 Fan community with respect and our love for our Band. I hope I achieved this and had the best interest of all of us at heart. The meeting went very well. Both were so kind and thoughtful to our process and as the meeting progressed, I could tell that they were very interested by the questions they posed, in wanting to understand the process. I relayed that the purpose of the U2 Fan Run Line is to promote, Safety, Fairness, and prevent Chaos. I told them that while is not 100% full proof, it is the best system we have come up with and that this is a win win for both the Arena and the Fans. What do you need to know at this point for the ATL show in respect to the line? I left there proposing that the Venue designate an area for 2-3 Line Runners that will handle sign-ins 24 hours before they allow fans to arrive on the property which is 8:00 am the day of the show. So that means the line would start at Sunday, May 27 @ 8:00 am. It was made clear that in no way can the line start and or be considered to be honored by the arena for any time before the time I just stated. We would then come back for check in/roll call at 8:00 am the day of the show and that is when we do the roll call and line up based on the sign in sheet. This is what was proposed to the Venue today. The GM and Guest Services Manager are now going to do some research and discuss with his boss and his Security Team to get final approval and then will reach back out to me. I assured them both we will respect any and all rules and there will be no congregating. If he comes back and says "No" to having the sign in on the property the day before, we will meet at another location close to the arena and do the sign ins there and the Arena is fully aware of the Fan numbering system and it appears at this time, they will work with us. He said they will get back with me with the details at least 10 days before the show. Then once we know, we will spread the word of exact location of the sign-ins, shift line runners and exact time of the roll call the day of the show (while it is 8:00 am we can get on the property, we may need to show up a bit earlier to line up). We will share the Fan Run Line information everywhere we can think of and expect all of the community to do this and spread the word. I do know this, again with the 8:00 am line up on the venue property, that once the wristbands have arrived at the venue, they will distribute the official wristbands some time that morning they believe, and then we can leave and come back late afternoon (exact time TBD by venue). I hope folks are feeling a sigh of relief because knowing and understanding the U2 ATL GA Fan Run Line and that we are NOT going to do this days in advance. It will be done fairly. Stay tuned as I get the official direction from the Venue. Enjoy the show...................1f642.png:)

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With respect, how can this be fair if the venue has already announced their official rules to all ticket holders?

Unless the venue is planning on sending out a new email to all people who purchased tickets, this will be yet another show with two sets of rules - the rules sent out in advance by the venue which are freely available for all to see, and a second secret set of rules for those who just so happen to be active social media participants.

That's my problem with these kind of fan run systems, which admittedly can be well intentioned.

If you get an email from the venue saying that lineups are not permitted before 8am on the day of the show, it's not unreasonable that you might think, "If I get there at 8am, I will be at or near the front of the line."  You wouldn't think to look for additional information about fan run lines or anything else, because you've already gotten information from the official source.  For every GA show I've gone to, I've received an email directly from the venue informing me of the rules.  So, why would I or anyone else think to look elsewhere, when I've been directly contacted by the main authority on this?  I think it's entirely reasonable that most people will accept the official notice from the venue as the rule.  Then, those people who did nothing wrong and who followed the rules to the letter, arrive at 8am, and discover that rather than being near the front of the line, that they're actually behind several hundred people who had an entirely different system from what had been communicated to them.  Through no fault of their own, those fans are penalized by having to stand behind people who did not follow the rules that were sent to everyone.

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There won’t be any line ups. The venue is considering  a designated place for sign ins 24 hours before the day of the show on their property. So anyone and everyone that shows up will sign in and leave. Come back the day of the show which is 8:00 am and we will line up based on numbers to prevent chaos and promote safety. This way it follows their policy of not lining up before the posted time on their website. However, if they decide to not allow the sign in on their property,  they understand it will be done off property and we will line up at 8:00 am day of and they will at this point it appears, recognize the numbering system. They will finalize and make their final decision approximately 10 days before the show and email their decision if they will allow us to go sign ins on the property. Nothing is 100% full proof but at the time, this is the fairest way to approach a numbering system instead of 500-1000 fans  showing up at 8:00 with no order. And I’m really trying to coordinate an easy and fair way with little hastle to the fans or venue. My office shares the same parking lot as venue and one of the event managers there contracts with my office and I was able to get a face to face. I have no alterior motives. If we work together, and most do, the process can work. 

Edited by tracy c.

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2 hours ago, vertigojds said:

With respect, how can this be fair if the venue has already announced their official rules to all ticket holders?

Unless the venue is planning on sending out a new email to all people who purchased tickets, this will be yet another show with two sets of rules - the rules sent out in advance by the venue which are freely available for all to see, and a second secret set of rules for those who just so happen to be active social media participants.

That's my problem with these kind of fan run systems, which admittedly can be well intentioned.

If you get an email from the venue saying that lineups are not permitted before 8am on the day of the show, it's not unreasonable that you might think, "If I get there at 8am, I will be at or near the front of the line."  You wouldn't think to look for additional information about fan run lines or anything else, because you've already gotten information from the official source.  For every GA show I've gone to, I've received an email directly from the venue informing me of the rules.  So, why would I or anyone else think to look elsewhere, when I've been directly contacted by the main authority on this?  I think it's entirely reasonable that most people will accept the official notice from the venue as the rule.  Then, those people who did nothing wrong and who followed the rules to the letter, arrive at 8am, and discover that rather than being near the front of the line, that they're actually behind several hundred people who had an entirely different system from what had been communicated to them.  Through no fault of their own, those fans are penalized by having to stand behind people who did not follow the rules that were sent to everyone.

Just thank the person above for making the effort i'd say.I've been in a few fucked up GA lines this seems a decent way to go about it but hey ho

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With respect, and while I appreciate the effort, I believe that my point is being missed here.

General admission ticket holders receive an email notification from the venue; this notification will set the rules and tell people when they are allowed to show up.  Most people receiving this email will believe it, and will follow those directions, not knowing that there is an unofficial lineup which will allow people to get a spot closer to the front of the line by showing up in advance of what the official email tells them to do.

So every person who does follow the direction and shows up at the earliest time they are told they are allowed to show up will find themselves waiting in line behind people who did not follow the rules and instructions and who decided to show up before the earliest possible time allowed.  And I think that is unfair.

Now, if the venue does agree to this, and includes as part of their system information about this fan-proposed system, that's one thing - then every ticket holder has the same information from the same source.  But in my experience, this has never happened.  And then the people who follow the instructions find themselves waiting behind people who did not.

Again, I'm not advocating for a particular system.  What I am advocating for is one set of rules, made available equally in advance to all GA ticket holders.  Only the venue (and the official ticketing agency, Ticketmaster for most shows) can do this.  What I find unfair is when a venue sets out one set of rules to all ticket holders, but then there's a secret set of rules that only some people are privy to.  Any set of rules that is not explicitly endorsed and more importantly, shared, by those official channels puts people who follow the official rules at a disadvantage.  And that's not fair.

Once the venue sends out an official communication that people must follow a certain direction, that must be the rule that applies equally to all.

 

edited to add: I know it must not seem like it from my comments, but I do appreciate the efforts by fans to try to come up with a way to make it equitable for all.  I think there are a lot of good intentions and I don't mean to put that down.  I just think it's also important to keep in mind that there are a lot of fans who are plenty willing to wait on line for however long they're allowed to do so, who don't participate in social media, who have only the official rules that the venue sent out equally to all ticket holders to go by.  I just think it's extremely important that everyone be on the same page, and I think the only way that can be accomplished is by having the procedures circulated by the official channels so that everyone is starting from the same place.  It's not equality of outcome that I'm after, just equality of opportunity.

Edited by vertigojds

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Earlier, there were some posts in this thread written from a personal perspective related to some personal decisions and a few answers to them. All of these posts are off topic from the subject of this thread discussion.

By now it's perfectly established and clear what the persons involved in this part of the discussion wanted to say and we all read and understood it. After some internal discussion and examination, we determined to remove those posts.

If you want to contribute to the discussion about the initiative for the fan-organized GA line at the Atlanta show, please continue on this thread.

If you want to contribute to the discussion about fan-organized GA lines in general, please use any of the already opened threads about the subject.

Thanks.

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Tracy sent me a very nice message.  I read her posts.  It's apparent she's doing her best to solve a problem.  I'm staying out of heated arguments henceforth.  I was wrong.  I want to say that Tracy was very sincere and I think she's trying to do good.

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6 hours ago, Manohlive said:

Tracy sent me a very nice message.  I read her posts.  It's apparent she's doing her best to solve a problem.  I'm staying out of heated arguments henceforth.  I was wrong.  I want to say that Tracy was very sincere and I think she's trying to do good.

Thank you. No harm done and none taken. Love all the passion we have for this band. I welcome advice and suggestions from all regarding how we can improve on this numbering system until venues and/or bands address the "issue". I say that word "issue" delicately because at the end of the day, we all have bigger life problems and it is the music that helps us deal and cope.  Thanks again for your words.

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Hey guys! So is the Sunday 8:00am line sign in happening or are we showing up just on Monday at 8:00am.

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Infinite energy website updated with fan run line details. Email received also.  

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Hi Tracy,

I saw on the Infinite Web page the info about the fan-run check in as above.  

Couple questions/verifications:

We can sign in on Sunday after 8am.

Come back at 8am Monday?  AND that sign in number is honored?  Wristbands are expected to be handed out when?  After wrist bands we can leave?  If so, we come back when?

 

Thanks!

Tracy - I'm a Tracy C too :-)

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I’m coming from out of town and won’t arrive until Midday Sunday. So I should go check in then? What’s the latest Monday that the check in number is honored? I can’t imagine sitting in line all day from 8am and then enjoying the show, especially if tropical rain is likely...

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On Sunday, is it okay if I sign up for both myself and my friend who is coming with me or do you want everyone who is coming on Monday to sign in in advance? 

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On 5/25/2018 at 12:45 PM, danknapp said:

On Sunday, is it okay if I sign up for both myself and my friend who is coming with me or do you want everyone who is coming on Monday to sign in in advance? 

Were you able to sign up for both? 

 

Is anyone still there giving out numbers? Thanks :)

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My friend was able to make it today so it was a non issue.  Can't imagine they're still doing sign up this evening, but can't say for certain! 

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