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Anyone getting this?? Have a code good for 4 tickets bought 2, saying invalid 

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3 minutes ago, sm2112 said:

Anyone getting this?? Have a code good for 4 tickets bought 2, saying invalid 

As mentioned in the FAQ and the email sent, the code is valid for up to 4 tickets in one transaction...

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Just now, Max Tsukino said:

As mentioned in the FAQ and the email sent, the code is valid for up to 4 tickets in one transaction...

Yes I get that I have my presale code it's been used for 2 tickets in Sydney should be ok to buy 1 in Manila and it's saying invalid .. now page won't even load #FAIL

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Just now, sm2112 said:

Yes I get that I have my presale code it's been used for 2 tickets in Sydney should be ok to buy 1 in Manila and it's saying invalid .. now page won't even load #FAIL

They seem to be having problems.  It has been reported.  Please keep trying.

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1 minute ago, mich40 said:

They seem to be having problems.  It has been reported.  Please keep trying.

LOL well that makes more sense.. #everyU2presaleEVER

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just checked with my code - previously used as well... the system allowed me to purchase (I made to the CC input part). Please recheck your code...

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4 minutes ago, Max Tsukino said:

just checked with my code - previously used as well... the system allowed me to purchase (I made to the CC input part). Please recheck your code...

Code is fine.. can't get there now site keeps erroring out

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1 minute ago, sm2112 said:

Code is fine.. can't get there now site keeps erroring out

Keep trying, I was just able to get in.

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2 minutes ago, sm2112 said:

Code is fine.. can't get there now site keeps erroring out

restart the browser and/or check your connection... it's working now...

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2 minutes ago, sm2112 said:

Got through waiting for it to process

Great!

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Just now, mich40 said:

Great!

Done. no clue where we pick these up and now I am SURE they will add another date. :)

 

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4 minutes ago, sm2112 said:

Done. no clue where we pick these up and now I am SURE they will add another date. :)

 

If it doesn't say on your confirmation email, I recommend contacting SM Tickets to verify where pick up is.

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1 minute ago, mich40 said:

If it doesn't say on your confirmation email, I recommend contacting SM Tickets to verify where pick up is.

They have some locations.. looks like a movie theater. I'll figure it out some day :) 

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40 minutes ago, arnolds said:

No answer from smtickets....gotta love how the Philippines just f things up.

Please give more details: did you used the code before this  presale? is it a new code?

in any case... try clearing cache and cookies from your browser and try again. If it doesn't work, keep contacting the SM tickets customer service...

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2 hours ago, Max Tsukino said:

Please give more details: did you used the code before this  presale? is it a new code?

in any case... try clearing cache and cookies from your browser and try again. If it doesn't work, keep contacting the SM tickets customer service...

I have not used the code at all on any other show.

 

I have been trying to contact SMTickets and no one is answering the phone.

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4 hours ago, arnolds said:

I have not used the code at all on any other show.

 

I have been trying to contact SMTickets and no one is answering the phone.

Also, try a different browser if possible. 

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15 hours ago, mich40 said:

Also, try a different browser if possible. 

I tried that and even used diff computers and devices.  Now, I finally got thru to SMTickets after waiting on hold for more than an hour.  They reset my password but now the GA tickets are sold out...and now the agent on the other line  just hung up.the phone.

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I think their system was not able to handle payment issues and needed manual intervention instead of releasing my presale code when there was an issue?  Who can I raise this to and get GA floor seats?  Thanks!

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4 hours ago, arnolds said:

And now, GA is of course no longer available....

GA or 'VIP Floor' as this venue seems to be calling them looks really small in the seating plan from the website. Unfotunately may indeed be already fully allocated, all we can do here is suggest you keep trying up until Tuesday when U2.com presales end, some GA may pop up, fingers crossed for you.

 

 

Screen Shot 2019-09-02 at 15.47.41.png

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On 9/1/2019 at 5:48 AM, sm2112 said:

They have some locations.. looks like a movie theater. I'll figure it out some day :) 

SM is one of the biggest corporations in the Philippines, they're involved in pretty much everything from grocery products to real estate, movie theaters, concert production etc. There are SM malls all over the country, and most of these will have a ticket counter from which you can collect the tickets upon presentation of the voucher received after buying online. 

Seated tickets can be collected immediately at any of these outlets.  For GA tickets though I got an email saying that these could only be collected at Will Call outlets at the venue on the day of the show, requiring presentation of the voucher and ID and credit card matching the name of the buyer. 

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Some VIP Floor were still available earlier, according to twitter :

 

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