bigwave

Community Manager
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bigwave last won the day on October 25

bigwave had the most liked content!

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About bigwave

  • Rank
    Rattle and Hum

Contact Methods

  • Twitter
    _Bigwave_
  • Website URL
    http://zootopia.u2.com/

Profile Information

  • Gender
    Male
  • Interests
    varied, some take up more time than they should...
  • Favourite U2 Album
    The Yoshua Tree
  • Favourite U2 Single
    Out Of Control
  • First U2 Gig
    Murrayfield, Edinburgh, UK, Joshua Tree Tour, 1987
  • Recent U2 Gig
    Nov 11th 2017 Trafalgar Suare, London
  • Best U2 Gig
    too many to pick one
  • Favourite U2 Person
    ain't U2 without the 4 of them...
  • Fav. Other Bands
    Elbow, Bruce Cockburn, Led Zeppelin, The Unthanks, glorious Prefab Sprout

Recent Profile Visitors

17,474 profile views
  1. bigwave

    2019 Subscription - Subscribers Gift

    merging this topic into the main one so admin can look into
  2. bigwave

    2019 Subscription - Subscribers Gift

    Again, if you can log all communications, PM details, then we can try to work out & hopefully help improve process (sometimes things take a bit longer than we all would like... but, that's why we are here...)
  3. bigwave

    2019 Subscription - Subscribers Gift

    Not sure I understand what you mean here - if you are saying that some people just missed out by re-subbing in recent weeks, then again, best thing is for you / them to contact the Help team giving details, and requesting to change gifts - not always possible, but as you can see in this thread, some people have been able to do that just this week.
  4. bigwave

    2019 Subscription - Subscribers Gift

    Please PM me with more details so we can escalate
  5. bigwave

    2019 Subscription - Subscribers Gift

    Reported to tech (who are investigating, and thread started in Feedback section so we can pass up details that might help solve)
  6. bigwave

    2019 Subscription - Subscribers Gift

    a few others have reported recently some media on u2.com not working for them, have started a thread in feedback so we can try to assist further http://zootopia.u2.com/forums/topic/40329-u2com-media-player-issues-nov-2018/
  7. bigwave

    2019 Subscription - Subscribers Gift

    we do our best.
  8. bigwave

    2019 Subscription - Subscribers Gift

    see previous posts in this thread, if you re-subbed recently and would rather have the new gift, try contacting again via the Help page with you circumstances, see what they say, and let us know outcome
  9. bigwave

    2019 Subscription - Subscribers Gift

    Subscriber emails going out right now on this topic - check ya inbox
  10. bigwave

    2019 Subscription - Subscribers Gift

    Ok, looks like existing subscribers can now again resubscribe early (and one full year will be added to existing expiry date).
  11. bigwave

    2019 Subscription - Subscribers Gift

    think this will be changed tomorrow, will put a note up - I actually meant to say probably WONT be shipped out before then (have changed that now) - lets hang on until we get a clarification about early subs (tomorrow)
  12. bigwave

    2019 Subscription - Subscribers Gift

    although we are checking on that (whether we will be able to renew early if we want to)
  13. bigwave

    2019 Subscription - Subscribers Gift

    Probably best to wait until; 30 days before you current subs ends as Max says, gifts probably won't be shipped out before then
  14. bigwave

    2019 Subscription - Subscribers Gift

    most subscribers were moved over to a January renewal date last year or so (given additional months etc) - but some may have fell through the net - best if he can use the contact forms on the Help page and let us know outcome