bigwave

Community Manager
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    11,207
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  • Last visited

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bigwave last won the day on February 26

bigwave had the most liked content!

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509 Excellent

About bigwave

  • Rank
    Rattle and Hum

Contact Methods

  • Twitter
    _Bigwave_
  • Website URL
    http://zootopia.u2.com/

Profile Information

  • Gender
    Male
  • Interests
    varied, some take up more time than they should...
  • Favourite U2 Album
    The Yoshua Tree
  • Favourite U2 Single
    Out Of Control
  • First U2 Gig
    Murrayfield, Edinburgh, UK, Joshua Tree Tour, 1987
  • Recent U2 Gig
    Nov 11th 2017 Trafalgar Suare, London
  • Best U2 Gig
    too many to pick one
  • Favourite U2 Person
    ain't U2 without the 4 of them...
  • Fav. Other Bands
    Elbow, Bruce Cockburn, Led Zeppelin, The Unthanks, glorious Prefab Sprout

Recent Profile Visitors

18,199 profile views
  1. bigwave

    U2 Shop - Problems checking out

    Sounds odd... can you PM me with details so I can look into for you?
  2. bigwave

    2019 Subscription - Subscribers Gift

    First 2 downloads are now available to qualifying subscribers from your profile page : u2.com/profile
  3. bigwave

    Customs Duty

    Yes - gathering all the info and suggestions as they come in and forwarding to the u2comteam.
  4. bigwave

    U2 Shop - Problems checking out

    similar thread here : http://zootopia.u2.com/forums/topic/40328-2019-subscription-subscribers-gift/?page=7 Any joy today?
  5. bigwave

    U2 Shop - Problems checking out

    Whats the situation today with this - anyone else having similar issues? Remember to also report via https://www.u2.com/help using U2.com Shop / Merchandise as topic from the dropdown menu (and its always helpful to us all here if we can post follow ups / resolutions here too).
  6. bigwave

    2019 Subscription - Subscribers Gift

    merging this topic into the main one so admin can look into
  7. bigwave

    2019 Subscription - Subscribers Gift

    Again, if you can log all communications, PM details, then we can try to work out & hopefully help improve process (sometimes things take a bit longer than we all would like... but, that's why we are here...)
  8. bigwave

    2019 Subscription - Subscribers Gift

    Not sure I understand what you mean here - if you are saying that some people just missed out by re-subbing in recent weeks, then again, best thing is for you / them to contact the Help team giving details, and requesting to change gifts - not always possible, but as you can see in this thread, some people have been able to do that just this week.
  9. bigwave

    2019 Subscription - Subscribers Gift

    Please PM me with more details so we can escalate
  10. bigwave

    2019 Subscription - Subscribers Gift

    Reported to tech (who are investigating, and thread started in Feedback section so we can pass up details that might help solve)
  11. bigwave

    2019 Subscription - Subscribers Gift

    a few others have reported recently some media on u2.com not working for them, have started a thread in feedback so we can try to assist further http://zootopia.u2.com/forums/topic/40329-u2com-media-player-issues-nov-2018/
  12. bigwave

    2019 Subscription - Subscribers Gift

    we do our best.
  13. bigwave

    2019 Subscription - Subscribers Gift

    see previous posts in this thread, if you re-subbed recently and would rather have the new gift, try contacting again via the Help page with you circumstances, see what they say, and let us know outcome
  14. bigwave

    2019 Subscription - Subscribers Gift

    Subscriber emails going out right now on this topic - check ya inbox
  15. bigwave

    2019 Subscription - Subscribers Gift

    Ok, looks like existing subscribers can now again resubscribe early (and one full year will be added to existing expiry date).