• Announcements

    • bigwave

      ALL PRESALE QUERIES NEED TO GO TO HELP PAGE   11/15/2017

      Apologies for Zoo being down overnight, back now BUT NOTE : ALL PRESALE QUERIES NEED TO GO TO HELP PAGE http://www.u2.com/help NO EXCEPTIONS Also PM's (personal messages) are available but only read-only until mods work through huge backlog
    • Max Tsukino

      PRESALE ISSUES   11/15/2017

      Regretfully due to the number of people affected by the current presale issues, we have been directed to point people towards the help page. (http://www.u2.com/help)

      We will be unable to assist you directly as the presale issues fall out of our scope of work.
       

bigwave

Community Manager
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Everything posted by bigwave

  1. I know being discussed elsewhere, will make this a sticky for all the q&a's surrounding 2018 subs process
  2. As the #U2TheJoshuaTree2017 Tour headed through North America earlier in the year some of us went on a pilgrimage to some of the iconic places that grace the cover of The Joshua Tree album... Some of the U2.com team tagged along too and documented it over here : http://www.u2.com/news/title/full-circle-desert-trip Quite a few other fans have done similar journeys so if thats you, here's the place to highlight your own story / photos / videos surrounding your own Joshua Tree pilgrimage,
  3. started a thread in the zoo subscribers general forum but won't let me post link here!, if you had no luck at all and presale did not work your way, please add you name in there, thanks
  4. started a thread in the zoo subscribers general forum but won't let me post link here!, if you had no luck at all and presale did not work your way, please add you name in there, thank
  5. U2.com 2018 Subscription FAQ Thread

    started a thread in the zoo subscribers general forum but won't let me post link here!, if you had no luck at all and presale did not work your way, please add you name in there, thank
  6. very touched by all the support, I know the OP was angry, we all are about this. Yes mods volunteer a lot of our time, and also yes there are a few perks. Its always been a huge honour for me to be associated with doing something for the band I love. Mods are not angels (speaking for myself here, although I think Max & Mich just might be angelic :). I have had the most incredible year getting off my arse and following the JT around here and there. Amazing things have happened by being 'in the room' (often a big room with 50,000 others). I have also had the chance to do other things for the website and beyond, this year and in previous years. Most of that of course is top secret Some changes ahead, some stuff to post soon about the interactions and chats we mods have had /are having with each other, / other fans / other fan site leaders about recent events, will post up on the zoo boards as soon as we can. At them moment, its great these boards are here to let people have their say on the official fan forum, we hope that that can continue for a long time to come. Blessings x
  7. STUB HUB EMAILS

    out of interest, did anyone who signed up recently to verified fan thing get these emails? We were told no marketing would be part of this thing, but it worries me that this is first signs of that...
  8. U2.com 2018 Subscription FAQ Thread

    all we can do today is ask people to keep going back to the Help page team, sorry we cannot do more at the moment
  9. ok, so you have had your say on mod bashing. Now stop. Not a request.
  10. are we now. thanks for speaking for us. At us. No need in future. Try talking to us.
  11. Couple of points, yes some of the answers I gave (my interpretations, not there in ANY official capacity - as I stated in the podcast) - some of the facts I were given were not correct. And in fact I would go further, I was misled on some things which I relayed on that episode. for which I have asked the atu2 guys an opportunity to go back on to explain. We mods are not employees of ticketmaster, we are fans. We relay what we can, when we can. We follow guidelines and try our best to represent fans when we can, and point fans in the right direction at all times. Whilst I understand your frustration at the moment, yours and many others, I am not the enemy. Mods are not the problem. We put up with a lot of crap from all sides, and plenty of good stuff. We are not angels. We are not perfect. But we are the best you have, so don't kick us when things are going not the way you like it. We may kick back.
  12. U2.com 2018 Subscription FAQ Thread

    its first come, first served, thats all we are told here.. though sometimes GA pop up when you try again (can be a pain hitting refresh all day I am aware...)
  13. U2.com 2018 Subscription FAQ Thread

    i think any unused codes (from this leg) will still be valid going forward.. though as far as I can see nothing else is confirmed yet.
  14. Innocence emails

    on behalf of the 3 of us, thanks for the support
  15. Innocence emails

    see post above yours, try that?
  16. Innocence emails

    can you post those here, we can share on twitter, nice one
  17. Innocence emails

    slept like a baby.. lots to process.. be good when we get through these presales thats for sure
  18. U2.com 2018 Subscription FAQ Thread

    general shoutout to anyone who has pm'd mods but not got anything back, apologies but we working through massive backlog.. please feel free to PM again, we will get to you..
  19. U2.com 2018 Subscription FAQ Thread

    can you pm again pls
  20. U2.com 2018 Subscription FAQ Thread

    can you PM again pls