bigwave

Community Manager
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Everything posted by bigwave

  1. bigwave

    U2 Shop - Problems checking out

    Sounds odd... can you PM me with details so I can look into for you?
  2. bigwave

    2019 Subscription - Subscribers Gift

    First 2 downloads are now available to qualifying subscribers from your profile page : u2.com/profile
  3. bigwave

    Customs Duty

    Yes - gathering all the info and suggestions as they come in and forwarding to the u2comteam.
  4. bigwave

    U2 Shop - Problems checking out

    similar thread here : http://zootopia.u2.com/forums/topic/40328-2019-subscription-subscribers-gift/?page=7 Any joy today?
  5. bigwave

    U2 Shop - Problems checking out

    Whats the situation today with this - anyone else having similar issues? Remember to also report via https://www.u2.com/help using U2.com Shop / Merchandise as topic from the dropdown menu (and its always helpful to us all here if we can post follow ups / resolutions here too).
  6. I know being discussed elsewhere, will make this a sticky for all the q&a's surrounding 2018 subs process
  7. bigwave

    2019 Subscription - Subscribers Gift

    merging this topic into the main one so admin can look into
  8. bigwave

    2019 Subscription - Subscribers Gift

    Again, if you can log all communications, PM details, then we can try to work out & hopefully help improve process (sometimes things take a bit longer than we all would like... but, that's why we are here...)
  9. bigwave

    2019 Subscription - Subscribers Gift

    Not sure I understand what you mean here - if you are saying that some people just missed out by re-subbing in recent weeks, then again, best thing is for you / them to contact the Help team giving details, and requesting to change gifts - not always possible, but as you can see in this thread, some people have been able to do that just this week.
  10. bigwave

    2019 Subscription - Subscribers Gift

    Please PM me with more details so we can escalate
  11. bigwave

    2019 Subscription - Subscribers Gift

    Reported to tech (who are investigating, and thread started in Feedback section so we can pass up details that might help solve)
  12. bigwave

    2019 Subscription - Subscribers Gift

    a few others have reported recently some media on u2.com not working for them, have started a thread in feedback so we can try to assist further http://zootopia.u2.com/forums/topic/40329-u2com-media-player-issues-nov-2018/
  13. bigwave

    2019 Subscription - Subscribers Gift

    we do our best.
  14. bigwave

    2019 Subscription - Subscribers Gift

    see previous posts in this thread, if you re-subbed recently and would rather have the new gift, try contacting again via the Help page with you circumstances, see what they say, and let us know outcome
  15. bigwave

    2019 Subscription - Subscribers Gift

    Subscriber emails going out right now on this topic - check ya inbox
  16. bigwave

    2019 Subscription - Subscribers Gift

    Ok, looks like existing subscribers can now again resubscribe early (and one full year will be added to existing expiry date).
  17. bigwave

    2019 Subscription - Subscribers Gift

    think this will be changed tomorrow, will put a note up - I actually meant to say probably WONT be shipped out before then (have changed that now) - lets hang on until we get a clarification about early subs (tomorrow)
  18. bigwave

    2019 Subscription - Subscribers Gift

    although we are checking on that (whether we will be able to renew early if we want to)
  19. bigwave

    2019 Subscription - Subscribers Gift

    Probably best to wait until; 30 days before you current subs ends as Max says, gifts probably won't be shipped out before then
  20. bigwave

    2019 Subscription - Subscribers Gift

    most subscribers were moved over to a January renewal date last year or so (given additional months etc) - but some may have fell through the net - best if he can use the contact forms on the Help page and let us know outcome
  21. anyone planning to be in Berlin on the Monday (12th) before the re-arranged U2 show on the Tuesday (13th)?