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bigwave

Community Manager
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Posts posted by bigwave


  1. 3 minutes ago, luckytwn said:

    I didn’t have the issue but others reported it and it’s the most sensible explanation as to why this particular ticket outlet is the only one in years where you could not split your code as you wish. 

    It does state that Singapore codes are one use time only (in FAQ and on ticket agency website landing page for the presales, and this has happened in recent times in a small number of other countries (different ticketing systems / laws & rules in each country dictate what that policy will be). 


  2. 1 hour ago, andysohwk said:

     Lol... Funny how all these keeps breaking down but when they collect money from us. It never seems to break down. Hope it gets resolved soon .

     

    2 hours ago, aisyahhanan said:

    This is the response that I got.

    Dear Sir/Madam,

    Thank you for contacting us. We are sorry to hear that you might not have received your presale code. At this moment, there is an issue with the distribution of codes. The fan club is aware of this matter and it is being worked on. We can only suggest that you keep reviewing your fan club account. Your presale code will be located at the "tours" link and "account info" section.

    If you need further assistance, please let us know.

    chasing up, thanks

    • Thanks 1

  3. 3 minutes ago, daddygj said:

    Big wave, I'm guessing this is a "no", but forgive me for asking...

    I was caught in the Red Zone "address" issue earlier. Had 3 RZ tickets in the basket but couldn't checkout. 

    Bought 3 Cat 1 seats instead as I didn't want to miss out.

    Now the RZ issue is resolved, obviously I can't use my presale code again, but is there any way my tickets can be exchanged with me making an extra payment for the difference to secure the RZ tickets that I was denied buying earlier?!

    Thanks as always for the amazing mods support.

    Here's hoping!

    Its worth sending an email in to SportsHub I reckon, making your case


  4. 2 minutes ago, bigreddiver said:

    Wanted to highlight a question/concern to the Mods about the Singapore show:

    I was one of the people that managed to purchase GA tickets about 30 hours early (on Sat 15 June - the ticket and the transaction were cancelled shortly thereafter).  But the potential issue I wanted to highlight is that on the GA ticket from 15 June (bought early & cancelled after) the Gate listed for entry is Gate 9.  However, the GA ticket bought during the Red Hills presale today (Sun), 16 June, lists Gate 15 for entry.  If National Stadium is planning on admitting GA ticket holders through multiple gates, this may raise concerns with any fan-managed numbered queue system.  Not sure if this is an issue that will be sorted out at the venue or if there is advance communication that can happen to minimize everyone's anxiety at the venue.

    GA_Gate_9.gif

    GA_Gate_15.gif

    Singapore GA line... it has started already???!!! (Just kidding - something to note for nearer time tho, thanks for info)

    • Like 2
    • Brilliant 1

  5. 1 minute ago, BrunoDog said:

    Hallelujah - thank you all and to ‘smell the flowers’. That was not without stress.  It’s now 4am here and no way can I get think about going back to bed now - I’m zinging  with adrenaline.  I entered the address of the hotel I had intended to book (but not booked yet).  Fortunately I had the details saved and they were easy to open and get the address. So really I haven’t even booked this hotel yet but I’ve put the address in anyway.  It didn’t seem to mind at all - it was almost like as soon as the country was put in as Singapore you could have put any old address in.  The bug was obviously in the fact that any non Singapore country wasn’t compatible with the ‘venue collection only’ drop down.  Now I had better go in and change my address back.... but I am worried in case it cancels my red zone tix....🤔

    Well done. If at first you don't succeed... and all that. Trying to get the Singapore only address thing fixed, but this seems good workaround for now

    • Like 2

  6. 2 minutes ago, Sarajane said:

    Oh, and to answer your question, I got that message on the Sydney 2 show after I had purchased my 3rd ticket using my code. I thought about getting one more but got that message. I don't need it so it's OK now. 

     

    that probably explains it, as you had checked out with your code already for one ticket you are probably are locked out of using it again for that particular show (technically that should not happen but I think it might account for things in this case - if you did want to check as an exercise, you could try your code to unlock an Auckland 2 presale ticket- and post back if that would work).


  7. 6 minutes ago, Sarajane said:

    Quick question for the Mods. I bought one Red Zone for Sydney #1, one Red Zone for Sydney #2 and one GA for Adelaide. - 3 tickets total on my pre-sale code. I'm not looking to purchase any more tickets but shouldn't I have one left? I just went in to see if any more Red Zone were available and it said "entitlements exhausted" as if I had used all four. Just thought this was odd. As I mentioned, I don't need another ticket but if this happens to others that would be a real bummer if they, like me, had only purchased 3 tickets. Thanks!

    which show did you get that message for, was it one you already purchased through pre sale code perhaps?

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