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bigwave

Community Manager
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Posts posted by bigwave


  1. 1 minute ago, BrunoDog said:

    Hallelujah - thank you all and to ‘smell the flowers’. That was not without stress.  It’s now 4am here and no way can I get think about going back to bed now - I’m zinging  with adrenaline.  I entered the address of the hotel I had intended to book (but not booked yet).  Fortunately I had the details saved and they were easy to open and get the address. So really I haven’t even booked this hotel yet but I’ve put the address in anyway.  It didn’t seem to mind at all - it was almost like as soon as the country was put in as Singapore you could have put any old address in.  The bug was obviously in the fact that any non Singapore country wasn’t compatible with the ‘venue collection only’ drop down.  Now I had better go in and change my address back.... but I am worried in case it cancels my red zone tix....🤔

    Well done. If at first you don't succeed... and all that. Trying to get the Singapore only address thing fixed, but this seems good workaround for now

    • Like 2

  2. 2 minutes ago, Sarajane said:

    Oh, and to answer your question, I got that message on the Sydney 2 show after I had purchased my 3rd ticket using my code. I thought about getting one more but got that message. I don't need it so it's OK now. 

     

    that probably explains it, as you had checked out with your code already for one ticket you are probably are locked out of using it again for that particular show (technically that should not happen but I think it might account for things in this case - if you did want to check as an exercise, you could try your code to unlock an Auckland 2 presale ticket- and post back if that would work).


  3. 6 minutes ago, Sarajane said:

    Quick question for the Mods. I bought one Red Zone for Sydney #1, one Red Zone for Sydney #2 and one GA for Adelaide. - 3 tickets total on my pre-sale code. I'm not looking to purchase any more tickets but shouldn't I have one left? I just went in to see if any more Red Zone were available and it said "entitlements exhausted" as if I had used all four. Just thought this was odd. As I mentioned, I don't need another ticket but if this happens to others that would be a real bummer if they, like me, had only purchased 3 tickets. Thanks!

    which show did you get that message for, was it one you already purchased through pre sale code perhaps?


  4. 1 minute ago, rglo9633 said:

    My presale code for the Red Hill group for the second round of shows isn't coming up! The email had a blank space instead of a code, and the tour page displays my used code, from the first round presales, struck out. Any ideas?

    Have you already used your allocation perhaps (4 tickets max)


  5. 3 hours ago, ddarroch said:

    Yep, that's what I'm doing. I'm just concerned that if U2 decided to put something on for Sydneysiders on their free day (yes, very unlikely I know), I'd never get an email about it. It's been 3 months since I purchased my u2.com membership. In that time I've received a grand total of ONE email from u2.com (the 25% off merchandise coupon that came with my membership). I received far more emails when I had a free membership! I contacted support@u2.com, all I got back was a message telling me my presale code (which I already knew) 🙄

    try changing your email address in your https://www.u2.com/profile page. Some email servers seem to randomly block emails from U2.com. Yahoo emails I have noticed are prone to this, some others, so also try an email with a different provider (e.g. if your existing Profile page is using yahoo mail, try a google mail instead etc.).

    Might take a cycle or 2 emails for you to receive to new email address, but if it works, please let us know

    • Thanks 1

  6. 51 minutes ago, girl1953 said:

    @Max Tsukino Can a couple that live together on same adres and both have a subscription and a presale code buy each 4 presale tickets? Because I read U2. Com reserve the right to cancel orders if you exceed the ticket limit including orders associaties with the same billing adres ?

    Yes, should be fine, but use separate credit cards if possible.

    • Thanks 1
    • Upvote 1
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