Max Tsukino

Community Moderator
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Everything posted by Max Tsukino

  1. Max Tsukino

    Fake U2 Social Media Accounts

    You decide if you think it's worth to send the information... about harm/no harm... from conversations with fans who have interacted with these accounts we have found that the nice words come first... the requests for money comes a bit later... but as previously mentioned... your choice.
  2. Max Tsukino

    Fake U2 Social Media Accounts

    PM sent
  3. Max Tsukino

    Fake U2 Social Media Accounts

    thanks for the notification... please keep reporting...
  4. Max Tsukino

    Fake U2 Social Media Accounts

    thanks... we will pass the information... please also report it...
  5. Max Tsukino

    2019 Subscription - Subscribers Gift

    as previously mentioned, you need to contact the customer support service... please go to the HELP page (http://www.u2.com/help) and use the form on the right column - use "Gift Membership issues (purchased from U2 shop)" as the subject from the dropdown menu). If possible, also call them [ (855) 867-5297 (inside the US) | +1(949) 333-4820 (outside the US)]. Have in hand all the information regarding your subscription, including the emails and/or any relevant screenshot...
  6. Max Tsukino

    U2 Shop - Problems checking out

    While logged in, please go to the store, scroll down and click on ORDER STATUS. You should find the details of the NLOTH vinyl order there... I would recommend to save it and/or print it, as an alternative for the email. After saving it, you may consider calling the Fan Support Service [+1-855 867-5297 (inside the US) +001-949-333-4825 (outside the US)] with the details of your purchase in hand, just to be sure that everything is correct and in order...
  7. Max Tsukino

    2019 Subscription - Subscribers Gift

    It has been reported... no idea when it will be resolved, but be sure it will be... Please also report it to the customer support service...
  8. Max Tsukino

    U2 Shop - Problems checking out

    Just a point of precision: we can't sort issues with the shop, the site, local customs agencies or any ticketing issue that may occur. We don't have access to the store/the site/customs/ticketing agencies/etc so it's not upon us to correct any possible issue. At best, we can report it - which in this case is what has been done...
  9. Max Tsukino

    2019 Subscription - Subscribers Gift

    once the tracks are available for download, expect notifications on the main site, here in Zootopia and via email... while this time arrives... patience...
  10. Max Tsukino

    2019 Subscription - Subscribers Gift

    In the U2 world, it can refer to a variety of time frames... We suggest patience. When the time comes, it will be announced on the main site and here in Zootopia...
  11. Max Tsukino

    You Decide...

    Right now there isn't any download available for the iNNOCENCE + eXPERIENCE Live, 2015 & 2018 double CD... when these are available, you will find them on your profile page (https://www.u2.com/profile). Please keep checking the site and Zootopia periodically - when the tracks are available, it will be published in the site as well as here...
  12. Max Tsukino

    U2 tribute band clearinghouse thread

    merged. Please keep it on topic... thanks...
  13. Max Tsukino

    You Decide...

    it will be published in due time... until then, patience...
  14. Max Tsukino

    You Decide...

    ^ this... Also, please check the SUBSCRIPTION ACTIVE UNTIL field in your profile page (https://www.u2.com/profile), as well as the emails you received when you filled the resubscription form. In the event of some site hiccup, the information in your profile and the resubscription emails would be very helpful... (this also means: always save these emails, Be aware on which folder they are located in your email app and never delete them - if you can save them in a folder, good. If you can make a PDF backup of them, better. Screenshots wouldn't hurt)
  15. Max Tsukino

    2019 Subscription - Subscribers Gift

    check https://www.u2.com/subscribe, please... you should be able to resubscribe early... The deadline should appear on your profile page (https://www.u2.com/profile)
  16. Should auld acquaintance be forgot
    And never brought to mind...

  17. Max Tsukino

    2019 Subscription - Subscribers Gift

    You will need to insist on the customer support service, I'm afraid - have in mind that with the holidays, they may be busier than usual. If you are using the CONTACT US form on the help page (https://www.u2.com/help) and they are still not answering, please consider calling them (outside the US ---> +1(949) 333-4820). Have in hand every email you received with the subscription process so you can provide the information needed. Please update us on what they say to you, either here or via a PM to the moderation team...
  18. Max Tsukino

    2019 Subscription - Subscribers Gift

    Please contact the Store Customer Support Service, either using the form on the CONTACT US page or via phone (US: 1-800-615-1324. Outside the U.S: +1-434-812-4067) and explain the situation. Have in hand the emails you received when you resubscribed - the most important would be the one in which is stated that you chose the upcoming live CD set. Please let us know what answer you get...
  19. Max Tsukino

    2019 Subscription - Subscribers Gift

    for now, please go to the album you want to listen from its page on the discography section, not from the top row of the player...
  20. Max Tsukino

    2019 Subscription - Subscribers Gift

    Checked the audio player on Firefox, Opera, Chrome, Edge and Internet Explorer on Windows 10.. working in all these browsers... On Internet Explorer: (just a screenshot. No audio could be captured.... but I assure you it's working) Please try again... log in your account and from there go to https://www.u2.com/discography . Please select an album. From the album page launch the player.
  21. Max Tsukino

    2019 Subscription - Subscribers Gift

    That's quite unusual... Please log off, delete cookies and cache, log in again and go directly to the resubscription page... let us know if you still get the new subscription package instead of the resubscription one...
  22. Max Tsukino

    2019 Subscription - Subscribers Gift

    contact immediately customer support service - it's better if you can give the info that appears on the emails you receive when you resubscribed...
  23. Max Tsukino

    2019 Subscription - Subscribers Gift

    please send us via PM all the information you can provide about the other issues... it's something that is needed to be able to help... thanks...