I have 2 GA tickets bought for Paris as a member of u2.com, November the 15th. I can't go to December 7th concert.
First I didn' receive any email in order to cancel the tickets and get a full refund.
Second, I have been trying to contact via email ticketmaster France, and they just won't answer. It's more than 4 e-mal that I have sent in french and english. But they just ignore everything.
At this moment I don't know if tickets are cancelled, when and how I am going to get the refund.
I think that this is a total lack o respect for customers (and fans). It is offensive to be in such a position.
Does anyone have the same experience. Can Baja do something in order to receive just a receipt of my emails. I heard some other spanish fans that they had the same problems.