Also got the confirmation email last night, and then the email saying that was a mistake. That alone is unprofessional. Anyone who got the first email should be allowed to participate, whether they made a mistake or not.
I'm told that the green "Setup Complete" box did not mean set up was complete. And I had further steps I had to go through, even though an operator on the phone told me that I was finished and did not have to do any further steps.
And no I don't have more than one subscription. Fans assuming that's why people are being told 'no' are not helping.