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Briadoublene

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About Briadoublene

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  1. Funnily enough, I am having an issue with my Invoice not being e-mailed to me. I also didn't receive my password reset e-mail. I posted about it on this very forum and the mods first marked my issue as "answered"/resolved (it wasn't) and then subsequently deleted my post. What gives? It seems everyone who questions the issues gets "warning" point tacked onto their forum profile. Would be nice if they actually addressed the issues rather than sweeping them under the rug and acting like they don't exist. I am filing formal complaints with the Better Business Bureau.
  2. Have you reported the gift subscription problem? I'm noticing people who have just purchased their subscription and they are updated whereas those of us who somehow were sold a gift subscription are left without status and therefor we won't get a presale code at all. Thanks for your time. I'm sure you are very very busy. ooops... yes... we have combed the zoo and made a list - it's "upstairs" as mentioned before, I can't promise an immediate totally prompt super quick answer - not on my hands or on the moderation team hands to solve these issues, sorry about that... but be sure it has been notified... Like I said, you are the first person to have helped at all, which I appreciate, so again I thank you.
  3. You're the first person who has actually been helpful and done something, which I appreciate, so thank you.
  4. I have emailed twice and tried to phone many times but the line just says "experiencing high volume of calls" and hangs up on me. They seem to be giving everyone the same BS response. "CONTACT US," "CONTACT HELP," and "CONTACT LIVENATION." What a freakin' JOKE. Can't "contact" ANYONE when they don't even ANSWER!
  5. I know I appear as a subscriber, but as a paid member I expect things to work as they should and I expect to receive my invoice when it said I would, and I have not. If you paid for a piece of clothing and noticed it had a rip in it, would you be happy? No. Same situation here. Most people have been paying members for years and they still don't have their presale codes... So, as a new one, if you can't be patient and just a little lenient here, you're gonna have a hard time for the next few days... This has NOTHING to do with presale codes. This has to do with my INVOICE and my PASSWORD RESET e-mail, as I have stated MANY times now.
  6. Yes, I see that, but that is not the point. Point is, I did NOT receive my Invoice when it said I WOULD. I also didn't receive my password reset e-mail, so there's that issue too. Quit dodging the question and FIX the issue(s) rather than dancing in circles!!!!!
  7. Any other suggestions on whom to contact (someone who will actually ANSWER a phone) would be nice.
  8. I know I appear as a subscriber, but as a paid member I expect things to work as they should and I expect to receive my invoice when it said I would, and I have not. If you paid for a piece of clothing and noticed it had a rip in it, would you be happy? No. Same situation here.
  9. Can you not read? Again, as I have ALREADY stated, ALL OF MY MAILBOXES HAVE BEEN CHECKED AND RECHECKED AND THEN CHECKED AGAIN. I've also tried contacting you via the help section, and have also tried contacting the so-called "customer support team" but it's kind of hard to get ahold of anyone when it's either a CONSTANT BUSY TONE or JUST RINGS AND RINGS AND RINGS with NO ANSWER. You're giving me the run around and that's unacceptable, as far as I'm concerned.
  10. I am a NEW subscriber and upon purchase it stated that I would be receiving my invoice via e-mail. I never received the invoice (and yes, I already checked my spam folders.) I contacted help@u2.com - no response. I also contacted @U2comZooMods via Twitter and they were unnecessarily rude to me, but from what I noticed, others as well. No resolution offered re: invoice, except that since I was charged, according to them it's "ok" if I didn't get the invoice. Um...no. I'd still like my invoice for my own records, and upon sign-up/purchase it said I WOULD be e-mailed the invoice, so WHERE IS IT? If the issues are not resolved I will be seeking compensation from the Administrators of U2.com. I understand that things get "overloaded" in a sense when tours are announced, etc. They keep telling me via Twitter to "contact LiveNation" except LiveNation has nothing to do with this?! As a first-time subscriber/purchaser/paid member, I am already disappointed...and it's only been a few hours. This kind of "customer service" experience makes me never want to return again.
  11. I checked my spam folder and it wasn't there... I'm worried i won't GET the presale code considering I didn't even get my INVOICE e-mailed to me despite it telling me that I would.
  12. Codes aren't showing up on the tour page for me at all, and I'm not getting e-mails from U2.com - I didn't even get my INVOICE!
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