jasonuner

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  1. jasonuner

    Seats Changed Before Show

    I'm curious if others have had any resolution with the issue that impacted many of us at the Chicago shows in June - the flipped seating chart. It seems like such a huge thing to screw up, and yet I see very little complaining even though the seats were so drastically moved (i.e. from looking at the stage to suddenly sitting behind it). Here is the background from an earlier post I made in a different (dead) thread about TM issues... I bought my tickets ~7 months before the show and was very happy with them. When I went to grab them prior to the show, I suddenly saw the 'limited view' language, but thought it must have been a computer mistake. When I got to my seats, I couldn't believe I was suddenly behind the stage instead of facing it from the front. No warning, no notice, no reassessing the value of the ticket. I honestly can't believe they could do that and that no one has taken any responsibility as far as I've been able to see. I read some threads the days after the show, and people said they would call TM, United Center, and others...but everyone just pointed fingers at the other party. The only positive stories anyone had was if you heard about the issue before the concert and asked for new tickets at the box office the day of the show. How can someone sell a ticket at a certain price and then completely change the seat - by a lot - without any recourse or option for the buyer to get a refund/reissue ahead of time? Can't they at least offer a partial refund since the value (of sitting behind the stage) was much lower to myself and others?? Again, having bought these tickets 7 months prior and the day they went on sale. Had there been anything done to address this mix up by any party? Thanks!
  2. Is this thread still being moderated? I've tried escalating with TM to no avail. I went back and forth on email and was given a person to call. I've called them 5 times and am getting no response other than 1 call back when I was unavailable to answer. This whole process is such a mess with nobody wanting to take any responsibility for the welfare of the consumer. I'm going to continue to look at how to escalate this until someone actually talks to me about the whole mess I outlined above. I'm surprised more people aren't disappointed or frustrated by what happened...
  3. Not sure if this is the right thread, but I am still trying to work through the Ticketmaster issue that impacted many of us at the Chicago show - the flipped seating chart. I bought my tickets ~7 months before the show and was very happy with them. When I went to grab them prior to the show, I suddenly saw the 'limited view' language, but thought it must have been a computer mistake. When I got to my seats, I couldn't believe I was suddenly behind the stage instead of facing it from the front. No warning, no notice, no reassessing the value of the ticket. I honestly can't believe they could do that and that no one has taken any responsibility as far as I've been able to see. I read some threads the days after the show, and people said they would call TM, United Center, and others...but everyone just pointed fingers at the other party. The only positive stories anyone had was if you heard about the issue before the concert and asked for new tickets at the box office the day of the show. How can someone sell a ticket at a certain price and then completely change the seat - by a lot - without any recourse or option for the buyer to get a refund/reissue ahead of time? Can't they at least offer a partial refund since the value (of sitting behind the stage) was much lower to myself and others?? Again, having bought these tickets 7 months prior and the day they went on sale. Had there been anything done to address this mix up by any party? Thanks!
  4. Add me to this list. Just saw the 'limited view' show up when I looked yesterday. I had joined fan club earlier and bought tickets the day they went on sale in order to get great seats. Now I'm sitting behind the stage tonight having spent $250+ on 2 tickets. This is just wrong. Are they doing anything about it for the people that were misled??