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  1. It's been more than 5 hours now since I payed for renewing my subscription and I still haven't got any e-mail with an invoice, and my e-mail status says unverified. Is there anyone one who can confirm that there's some problem going on, cause I can't remember having any problems with this kind of action (paying and getting a confirmation by e-mail)? Status on my order is: "Your order was placed at: Dec 3, 2014 12:55 PM Pacific", while my account status is Active until December the 3rd 2015. Is this the way it should look? I've already filled up and sent an enquiry through the contact us, and have been trying to call US customer service several times without succeeding. I'm getting really concerned and I hope someone can help me out with some info. Thank you very much, Leonardo