Subscriber Bajagirl Posted August 21, 2010 Subscriber Share Posted August 21, 2010 HolaI have been asked to pass on the following information to our members If a subscriber has as issue with the ticket site in that they have been into the presale and cannot continue or their code has expired before completing the transaction, the sub should contact the ticket site CS. They have been made aware of the issue and can assist customer so they can complete their transactions. Their contact information is: TICKETEK AUSTRALIA Phone: 132 849 Email: http://premier.ticketek.com.au/shows/show.aspx?sh=contactus NEW ZEALAND Phone: 0800 TICKETEK Email: https://premier.ticketek.co.nz/membership/contactusdetailed.aspx TICKETMASTER AUSTRALIA Phone: 136 100 (please hit option 6) Email: http://www.ticketmaster.com.au/h/customer_serve.html If thei r code NEVER works or lets them into the presale – ie they have NEVER checked in even once, they can contact the u2.com CS team for help , the contact information is: 1-800--615-1324 (Inside the US) +1-916-414-2921 (Outside the US) or use the Contact Us form found in the top right of HELP PAGE http://www.u2.com/help/index/ For those that contact me via the other thread, please be aware you need to contact Customer Service (CS) yourselves, those that have been resolved/re-set have made contact directly with customer service. I have been asked to not send names in, as it bypasses the official CS route, and can create some issues with codes being doubly re-set. A quick reminder that your code if for ONE transaction for ONE show, for ONE location, on ONE date, for up to 4 (FOUR) tickets of the SAME TYPE. You cannot mix types of tickets. once you purchase a type of tickeet, your code is considered used, even if you only purchased one ticket. Also, some people are having issues with getting expensive seats when they input their code instead of another pricing level, you also need to contact customer service to complete your purchase.At this time, this is about as much as I can do. I apologize for the delay's, and want you to know we will be analyzing what happen so it does not happen again (ever).Again, please contact CS of the ticketing agency directly.Thank you all for your patience and for recognizing that the moderators are NOT CS and are doing their best to help you allRespectfullyBajaEND OF UPDATE Link to comment Share on other sites More sharing options...
Subscriber Steelerfan Posted August 21, 2010 Subscriber Share Posted August 21, 2010 I'm going Link to comment Share on other sites More sharing options...
Subscriber badgirl56 Posted August 21, 2010 Subscriber Share Posted August 21, 2010 I am so HAPPY for them!!!!!!!! Link to comment Share on other sites More sharing options...
Community Manager bigwave Posted August 21, 2010 Community Manager Share Posted August 21, 2010 and the servers go into meltdown, proper Aussie style site will be slow to load for a few hours we anticipate... heavy traffic. well done Aussies, your wait is over. Link to comment Share on other sites More sharing options...
Subscriber celia Posted August 21, 2010 Subscriber Share Posted August 21, 2010 Oh yes I moved to NZ from the UK last year and was hoping they would bring the tour over this way!!! How exciting!! Link to comment Share on other sites More sharing options...
tgaffney Posted August 21, 2010 Share Posted August 21, 2010 Wow! I might have to make the trip down under. Link to comment Share on other sites More sharing options...
Subscriber Bajagirl Posted August 21, 2010 Author Subscriber Share Posted August 21, 2010 Wow! I might have to make the trip down under. Road trip??? The whole crew Link to comment Share on other sites More sharing options...
Community Manager bigwave Posted August 21, 2010 Community Manager Share Posted August 21, 2010 Perth is lovely at that time of year, will have to call the relatives there Link to comment Share on other sites More sharing options...
Subscriber sal71 Posted August 21, 2010 Subscriber Share Posted August 21, 2010 Whoo Hooo! Link to comment Share on other sites More sharing options...
KyraO Posted August 21, 2010 Share Posted August 21, 2010 YAY!!! I suppose now I'll have to figure out how to use the presale codes...I'm assuming we'll get sent an email with them? It was ridiculous trying to get tickets for them last time in NZ, the systems kept crashing and they sold out within 5 mins, even though I was 3rd in line where I was....so I'm counting on the presales this time! Link to comment Share on other sites More sharing options...
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