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iT'S OFFICIAL U2 + DOWN UNDER (UPDATED 8/30/2010 6 pm PST)


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Hi Baja,

 

I appreciate the response to my rant.

 

"Did you (honestly) expect to join the fan club in the week the tour was announced and get the (in your opinion) best seats? Honestly?"

 

In all honesty, yes. That is exactly what happened with Metallica. I didn't see one complaint on their forum after or during the presale. Which is why I question the seniority system.

 

Come down under and I'll buy you several whiskies. I know you have worked your butts off. I wasn't ranting at you, just what is clearly a very dysfunctional system. "Worst presale ever!"

 

There has to be a better way of running these sales. There has to be, seniority or not.

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Yes agreed with SC(although haven't seen his rant)=I have been a fan since before I went to see them on Sept 24 19&*(a very long time ago wink.gif) -seen them 9 times in 3 continents. And yes I only joined recently(financially-because I do not understand what value there would be to being a paid member for years-please explain to me what value there would be for me to spend $50 a year?thats US dollars of course)I do not believe being a paid up member to this web site for a long time indicates how big a fan anyone is. I cannot afford $50 for nothing and like others joined up recently. I am very thankful for the opportunity to have got tix early (although being an experienced internet ticket buyer I have never missed out at general sale time before)and agree the oldest financial members should be given senority-I thought it was good that last minute sign ups were in the second group-but this isn't the problem is it. Nor is the problem with U2.com seemingly the ticket agents as there were problems with both the U2.com presales(none that i have found with the livenation of course).

I hope a. I get my CD-not that I have any CDs any more but at least I will have something for my $50 and b. Anyone that is asking gets their $50 back.

Not ungrateful for any efforts on U2.com side-but I assume you guys get paid for your work? And thanks for doing your job.

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Has anyone got an idea on the $40 seats? Since its a 360 is the view basically the same around the stadium? (this is the auckland show in particular)

We are waiting for sales to morrow and can't decide on which ones to get - we can't afford the 3 most expensive ones and the $174 tickets and $39.95 tickets look like they will have the same view anyhow?

Hopefully some can shed some light on if being on the north side of the stadium ($39.95 tickets) means you don't get to see the band at all? (360 makes me think you still do just not as much)

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Hmmm... everyone may be cool with being offered tix - BUT after wasting as many hours as you have wasted. Combined, you are looking at hundreds fold of wasted time when we are the paying customers. Also, as mentioned elsewhere, I managed to get tickets elsewhere PRIOR to being offered tix via U2.com. Agree that you cant guarantee redzone, but the way that you palmed the issue off, then it got palmed back, etc. for what was a VERY long period needs to be addressed. Agree you worked your butts off, but to be honest the buck-passing was ridiculous - at first the blame was placed on the customer, then after your heads being beaten in a millions times you thought maybe, just maybe, you better do something about it.

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AND I will add that this is now hidden away as if the issue never existed. Well done PR people. Take that $100k and run. You mention Pearl Jam doing by seniority, but they do it a HELL of a lot better than this. Acknowledge the problem rather than hide it and recompensate the people you have impacted. At the end of the day, the following has occurred:

 

* Marketing to the masses that if you become a subscriber you will get access to a presale at a certain time and date

 

* You will have ample access to ticket type and location prior to public sale

 

You have scammed people on both instances. The biggest band in the world and the biggest scam in the world. Feed the starving, or feed the greedy (live nation)? You just added $50 onto ticket purchases for hardcore fans which is a great way to hide another $50 per pair of tickets onto the sale price to make them seem 'cheap'. If the presale had worked that is fine. But it was far from that - please refund everyone who joined after the close date or this is definitely going higher.

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Has anyone got an idea on the $40 seats? Since its a 360 is the view basically the same around the stadium? (this is the auckland show in particular)

We are waiting for sales to morrow and can't decide on which ones to get - we can't afford the 3 most expensive ones and the $174 tickets and $39.95 tickets look like they will have the same view anyhow?

Hopefully some can shed some light on if being on the north side of the stadium ($39.95 tickets) means you don't get to see the band at all? (360 makes me think you still do just not as much)

Let google be your friend to find shots from behind the stage. I have done 2 from GA so can't give you my opinion but seems like a bargain if you do a bit of research.

Check this out: http://u2.interference.co...w-zealand-207360-29.html

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AND I will add that this is now hidden away as if the issue never existed. Well done PR people. Take that $100k and run. You mention Pearl Jam doing by seniority, but they do it a HELL of a lot better than this. Acknowledge the problem rather than hide it and recompensate the people you have impacted. At the end of the day, the following has occurred:

 

* Marketing to the masses that if you become a subscriber you will get access to a presale at a certain time and date

 

* You will have ample access to ticket type and location prior to public sale

 

You have scammed people on both instances. The biggest band in the world and the biggest scam in the world. Feed the starving, or feed the greedy (live nation)? You just added $50 onto ticket purchases for hardcore fans which is a great way to hide another $50 per pair of tickets onto the sale price to make them seem 'cheap'. If the presale had worked that is fine. But it was far from that - please refund everyone who joined after the close date or this is definitely going higher.

what he said-and this shit fight should have made the papers just like the 2005 f-up in Dublin and the shit fight in Chicago etc...but no we get told we should be buying someone whisky wtf?
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[quote name='airwalk74 wrote:


puppetmasterinoz']AND I will add that this is now hidden away as if the issue never existed. Well done PR people. Take that $100k and run. You mention Pearl Jam doing by seniority, but they do it a HELL of a lot better than this. Acknowledge the problem rather than hide it and recompensate the people you have impacted. At the end of the day, the following has occurred:

 

* Marketing to the masses that if you become a subscriber you will get access to a presale at a certain time and date

 

* You will have ample access to ticket type and location prior to public sale

 

You have scammed people on both instances. The biggest band in the world and the biggest scam in the world. Feed the starving, or feed the greedy (live nation)? You just added $50 onto ticket purchases for hardcore fans which is a great way to hide another $50 per pair of tickets onto the sale price to make them seem 'cheap'. If the presale had worked that is fine. But it was far from that - please refund everyone who joined after the close date or this is definitely going higher.

what he said-and this shit fight should have made the papers just like the 2005 f-up in Dublin and the shit fight in Chicago etc...but no we get told we should be buying someone whisky wtf?

 

Puppet and Air:

 

With all due respect, I am a forum Admin and moderator. My responsibilities are the forum, and just that. They do not include customer service, trying to get information, or resolving ticket/code snafus. As it was obvious that you [all] were getting the run around, I tried to help to the best of my abilities. If you find that wanting, tough. Considering you have been members on this board for what? five minutes? you have some gumption directing your angry comments towards me. Because the only person that reads them, is me (and Bigwave). Want LN or Principle to read them?, then stop posting here and send it to them.

 

If you have a complaint about me, or my interactions with you, please state the case. If you have a complaint how the presale was handled, then go and complain to the appropriate people, as I have no control over the matter, and made not one decision over the how, what, when, etc. In fact, I was told about the pre-sale AFTER it was announced and played catch-up in order to get as much information to our members as possible, which is why you can see some of my updates contradicting each other. When I GOT THE INFO, YOU GOT THE INFO, it was as simple as that.

 

As for the whiskey, many messages of thanks included offers to buy me a drink, and I responded. If you are offended by it, that's too bad. I am not going to apologize to you about how I handled myself or the help I gave.

 

If you want to take this higher, you are welcome to do so. And for the record:

 

  1. Less than 1% of members who tried to buy tickets had any issues, and most if not all were fixed in time.
  2. Red Zone allocation is less than 500 total tickets per show
  3. The issue is NOT hidden away, the posts were un-featured (no longer shown on top) but links to them are in the U2com team post
  4. People joined, got a code, got their tickets ( No scam there)
  5. Tickets for all sections (except RZ  which sold out first) were available all through the pre-sale (No scam there)
  6. And lastly, I do not receive a salary, never have.

Baja

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