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a question for the pc-specialists of the zoo.


barbara1
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some of you already noticed, i'm not the most clever girl when it comes to pc/laptops (and just so you would know; i still do 10 times better than my love.... so not much help from that side either, lol!)

i do have a 16 year old who can help out at times, but i would like a second opinion (and a 3rd, 4th, 5th is welcome too).

since couple of days my internet 'freezes' up on me. it could happen when i try to open a second page or window or whatever its called in english (so that i can switch between this forum and facebook f.i.), while googling something, or even after clicking on something on top/bottom of the sceen (you know; the toolsbar, options....) if that happens everything is 'fixed' i cant even close that page anymore. i get the message: 'doesnt react anymore'.
so i wonder whats the problem? i was always so pleased with my laptop and his speedy reaction.
i tried cleaning it up, using the virusdetector and so, but didnt find any malware (exept 1 spyware, which was removed during the automatic scanning) i even deleted cookies (thanx mummy!).... but didnt help.

i used internet explorer, chrome, modzillafirefox, but problem can appear while using either browser. at this moment the i.e. is still frozen , so i opened chrome to type this. it sometimes helps to turn the laptop off, but other times i cant even close it!  i have to remove the battery to be able to close and restart. and when i turn it on again, its okay....but after a few minutes, even seconds(!) it can happen again.
frown.gif
i could bring him to the store, they would fix it for free (bought it last february) but i saw what happened after we had to bring in the printer...took us 3 months of calling and stalking them before we got a new one!
so if someone knows a way to fix this ourselves, please tell me, please keep it simple, tho....sick.gif

thanx anyway.ohwell.gif
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Yeah, I think you need to start at the basics as Claire T said:

 

Find out how much RAM and hard disk space you have.

 

To check your RAM (memory), just click on your Start Menu, look for My Computer, right click it, and choose Properties from the Drop Down Menu. In there you will see your Memory.

 

To check your disk space, click on My Computer, then right click the C: Drive and choose Properties from the Drop Down Menu. In there you will see how much space you have used and have left.

 

 

 

Also, if you could do me a favor... send me a PM with the list of software on your computer:

 

To do that go to Start Menu, go to Control Panel and choose Add or Remove Programs (If you are using Windows 7, they have renamed this Applications and Settings). A window will pop up with all the software you have in there. It might be a long list. So get a pen and paper and write them all down.

 

 

Finally, I will need to see what processes and services you are running (I hope you are running Win XP and now Win7 because to get this list for Win7 is more complicated and also means you'll be writing a lot! So, before I do this, let me know what version of Windows you have and I'll give you the appropriate instructions.

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You might need to de-fragment your computer. It sounds more of that type of problem.

 

CLICK on computer

 

CLICK on the drive that has the MOST memory

 

Right CLICK over that one, a small window should appear. Last line in that window should be PROPERTIES and another window with tabs will appear

 

There are 2 routes to go from here:

 

1) Click on DISK CLEANUP

and

2) CLick on the TOOLS tab, CLICK on Defragment computer (this can take up to several hours depending on the state of the computer, so do it when you are available to check on computer but not need to use it)

 

If that doesn't help, then take it to the tech people and bribe them before and after (Pizza/grocery gift cards seem to work the best)

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I get that on occasion. Mine is caused from the super annoying Flash ads that appear on nearly all websites in order to capture your attention. It's a Flash plug-in loading issue. I'm sorry to say I don't know a fix for it other than what Claire suggested. ;-)

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I get that on occasion. Mine is caused from the super annoying Flash ads that appear on nearly all websites in order to capture your attention. It's a Flash plug-in loading issue. I'm sorry to say I don't know a fix for it other than what Claire suggested. ;-)

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hmmm how full is your hard drive and how much ram do you have in it lol

aaahhhhhhhsick.gif please claire... my poor head.....

thanx for the replies mummy and baja. mummy, i will get back to you in the weekend and pm you with all the information (if i can find it!lol!) cause i have to work late-shift tomorrow.
 thanx for offering help everyone, but not sure the hamer or open window is an option... my love would never forgive me if i destroyed his b-day gift to me.... oh, and yes: still warranty!
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Also, how old is your PC, when was the last time it was reinstalled, how much software have you installed?

The older the PC, the olrder the OS and the more software it has, the more chances that something goes wrong...

 

I had something very similar happen to me when I opened this thread, but not that bad - IE and Chrome both kind of froze for a moment. My guess is that over the time the system has become so bloated that when opening a page with complicated code and lots of images/Flash media/etc, it just chokes.

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