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Renewal Membership..u2 Fire Livenation/fanfire


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Been a long time since I posted in here and my experience today, just confirms even more my reasoning why I don't.

 

U2...listen to your fans.  You have a shitty website and a shitty company who manages your website.  I have tried approximately 15 times today to renew my membership as today is the last day.  I triple and quadrupled checked my address, credit card number, etc., etc.  I am no dumb ass as I am responsible for helping to raise over $90 million and conduct major fundraising events in Atlanta, GA for a MAJOR non profit.  I know how to maneuver a website to make a purchase.  

 

I called your "contact us" to only be told it wasn't their problem (yes, twice) and was told it was my credit card company. Hence, I called my cc company and they do not show "one" charge being declined...NOTHING even being attempted and I have tried from 4 different computers now and even called a friend out of state to have him try to renew with a different credit card and same message..  It is u2.com's website. Period. Oh,and did I mention that when I spoke with fanfire/LiveNation over the phone, I asked them..."can I please renew over the phone?"...only to be told..."we don't take renewals over the phone".  What f*cking planet was I dealing with that I can't make a purchase over the phone?!  

 

U2...get in touch with your fans.  Bono, while I have helped to give you a "good life", can you in return hire people that you personally know to handle your website?  Guess u are so rich now, you don't need my membership renewal fee anymore. And why do I continue to renew?  Because U2.com seems to give priority to those who have been members longer (not that this makes me or anyone else bigger/more devoted fan) and I don't want to lose that when presales come around..

 

Thank you,

"Unvalued U2.com member since 2005"

 

 

 

 

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Said for a long time U2 don't give a toss about this place even though it is their name and their website, if Bono spent just 1% of his "saving the world" time to this place then that would be something however as I say they don't give a toss.

 

No doubt the "U2 can do no wrong" mob will disagree because of their blinkeredness but this site is not worth £50 of my hard earned cash not for a per-sale code that really is nothing and a "gift" that you can pick up on EBay and Amazon.

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Been a long time since I posted in here and my experience today, just confirms even more my reasoning why I don't.

 

U2...listen to your fans.  You have a shitty website and a shitty company who manages your website.  I have tried approximately 15 times today to renew my membership as today is the last day.  I triple and quadrupled checked my address, credit card number, etc., etc.  I am no dumb ass as I am responsible for helping to raise over $90 million and conduct major fundraising events in Atlanta, GA for a MAJOR non profit.  I know how to maneuver a website to make a purchase.  

 

I called your "contact us" to only be told it wasn't their problem (yes, twice) and was told it was my credit card company. Hence, I called my cc company and they do not show "one" charge being declined...NOTHING even being attempted and I have tried from 4 different computers now and even called a friend out of state to have him try to renew with a different credit card and same message..  It is u2.com's website. Period. Oh,and did I mention that when I spoke with fanfire/LiveNation over the phone, I asked them..."can I please renew over the phone?"...only to be told..."we don't take renewals over the phone".  What f*cking planet was I dealing with that I can't make a purchase over the phone?!  

 

U2...get in touch with your fans.  Bono, while I have helped to give you a "good life", can you in return hire people that you personally know to handle your website?  Guess u are so rich now, you don't need my membership renewal fee anymore. And why do I continue to renew?  Because U2.com seems to give priority to those who have been members longer (not that this makes me or anyone else bigger/more devoted fan) and I don't want to lose that when presales come around..

 

Thank you,

"Unvalued U2.com member since 2005"

 

Hi Tracy

sorry to hear you have had problems with renewing - I have escalated this issue and you should be hearing from someone to resolve it very soon. Since we moved across to this new platform we have seen very few subscription problems, and any that have been raised have been sorted out quickly, so please do update here when you can, thanks

 

BW

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Hello, MacFoley!! Long time no see :).

 

And BigWave, thank you for checking in to this.  I will check later today to see if i can renew.  With my luck, I will 15 new memberships.  I will keep you updated.

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