Renewal Membership..u2 Fire Livenation/fanfire

[tracy c.]

@Big Wave, I receieved an email from LiveNation stating they had received my inquiry.  They said I was using the wrong format when entering my phone number???  I shared with them that it NEVER gave me an error message...it would always say the error was "credit card declined".  But, it is neither here nor there.  They said as a courtesy, they were renewing my membership and it appears they are shipping me my subscription gift.  Big Wave, thank you for you assistance as well in this matter.

 

@Gibbo, I know I got long winded but that is the only way I know to be when talking about U2 and Jack White in the same context.

 

@Uncle B, I'll bring you the official to copy to sign when I see you in a couple of weeks... ;-)

[bigwave]

@Big Wave, I receieved an email from LiveNation stating they had received my inquiry.  They said I was using the wrong format when entering my phone number???  I shared with them that it NEVER gave me an error message...it would always say the error was "credit card declined".  But, it is neither here nor there.  They said as a courtesy, they were renewing my membership and it appears they are shipping me my subscription gift.  Big Wave, thank you for you assistance as well in this matter.

 

 

Great stuff. Have passed on the note to look into the phone number error, not heard of it happening before, but good to follow these things up with a happy resolution all round, and to be aware of any potential glitches like this.

Enjoy the book, its pretty awesome.

[U2Girl1966]

I have to agree, the book is AMAZING.

 

And lemme just give a shout to BW for totally being on top of this, thank you for caring. I don't know tracy, but I can feel her frustration (that's from my 20 years in the customer service industry) and am glad you stepped in to help.

[monica martino]

Tracy, is that you who wrote on the wall at HQ studios: U2.com take care of fans?

[tracy c.]

Tracy, is that you who wrote on the wall at HQ studios: U2.com take care of fans?

Monica, yes I have written on the HQ studio wall...it says in big green spray paint..."Tracy C was here"..or something like that .

[tracy c.]

UPDATE...I have been in the UK the past few weeks but my hubby has said that my U2.com membership package arrived.  Tho I have not seen it yet, I am sure it is all good .

 

I want to personally thank Big Wave for his help in getting my membership resub resolved. 

[bigwave]

UPDATE...I have been in the UK the past few weeks but my hubby has said that my U2.com membership package arrived.  Tho I have not seen it yet, I am sure it is all good .

 

I want to personally thank Big Wave for his help in getting my membership resub resolved. 

 Your welcome - glad it all got sorted in the end.

[pain_18_]

Bigwave helped me too, last summer, when my U22 didn't arrive. Thanks again, Bigwave !!! You're a real pal !!!

Edited August 23, 2013 by pain_18_

[xtraspicy62]

lucky and blessed man, at Greenbelt Festival as we speak.

 

You deserve it bigwave.

 

Hope you are having a great time.

[febottini]

It was very nice when Larry got involved with U2.com when we had problems with tickets on Vertigo tour.

They should give more attention to the fans again.