Subscriber tracy c. 18 Posted July 18, 2013 Author Subscriber Share Posted July 18, 2013 @Big Wave, I receieved an email from LiveNation stating they had received my inquiry. They said I was using the wrong format when entering my phone number??? I shared with them that it NEVER gave me an error message...it would always say the error was "credit card declined". But, it is neither here nor there. They said as a courtesy, they were renewing my membership and it appears they are shipping me my subscription gift. Big Wave, thank you for you assistance as well in this matter. @Gibbo, I know I got long winded but that is the only way I know to be when talking about U2 and Jack White in the same context. @Uncle B, I'll bring you the official to copy to sign when I see you in a couple of weeks... ;-) Quote Link to post Share on other sites
Community Manager bigwave 779 Posted July 18, 2013 Community Manager Share Posted July 18, 2013 @Big Wave, I receieved an email from LiveNation stating they had received my inquiry. They said I was using the wrong format when entering my phone number??? I shared with them that it NEVER gave me an error message...it would always say the error was "credit card declined". But, it is neither here nor there. They said as a courtesy, they were renewing my membership and it appears they are shipping me my subscription gift. Big Wave, thank you for you assistance as well in this matter. Great stuff. Have passed on the note to look into the phone number error, not heard of it happening before, but good to follow these things up with a happy resolution all round, and to be aware of any potential glitches like this. Enjoy the book, its pretty awesome. Quote Link to post Share on other sites
Subscriber U2Girl1966 14 Posted July 19, 2013 Subscriber Share Posted July 19, 2013 I have to agree, the book is AMAZING. And lemme just give a shout to BW for totally being on top of this, thank you for caring. I don't know tracy, but I can feel her frustration (that's from my 20 years in the customer service industry) and am glad you stepped in to help. Quote Link to post Share on other sites
Subscriber monica martino 150 Posted July 30, 2013 Subscriber Share Posted July 30, 2013 Tracy, is that you who wrote on the wall at HQ studios: U2.com take care of fans? Quote Link to post Share on other sites
Subscriber tracy c. 18 Posted August 13, 2013 Author Subscriber Share Posted August 13, 2013 Tracy, is that you who wrote on the wall at HQ studios: U2.com take care of fans? Monica, yes I have written on the HQ studio wall...it says in big green spray paint..."Tracy C was here"..or something like that . Quote Link to post Share on other sites
Subscriber tracy c. 18 Posted August 13, 2013 Author Subscriber Share Posted August 13, 2013 UPDATE...I have been in the UK the past few weeks but my hubby has said that my U2.com membership package arrived. Tho I have not seen it yet, I am sure it is all good . I want to personally thank Big Wave for his help in getting my membership resub resolved. Quote Link to post Share on other sites
Community Manager bigwave 779 Posted August 20, 2013 Community Manager Share Posted August 20, 2013 UPDATE...I have been in the UK the past few weeks but my hubby has said that my U2.com membership package arrived. Tho I have not seen it yet, I am sure it is all good . I want to personally thank Big Wave for his help in getting my membership resub resolved. Your welcome - glad it all got sorted in the end. Quote Link to post Share on other sites
Subscriber pain_18_ 795 Posted August 23, 2013 Subscriber Share Posted August 23, 2013 (edited) Bigwave helped me too, last summer, when my U22 didn't arrive. Thanks again, Bigwave !!! You're a real pal !!! Edited August 23, 2013 by pain_18_ Quote Link to post Share on other sites
xtraspicy62 181 Posted August 23, 2013 Share Posted August 23, 2013 lucky and blessed man, at Greenbelt Festival as we speak. You deserve it bigwave. Hope you are having a great time. Quote Link to post Share on other sites
Subscriber febottini 229 Posted August 24, 2013 Subscriber Share Posted August 24, 2013 It was very nice when Larry got involved with U2.com when we had problems with tickets on Vertigo tour. They should give more attention to the fans again. Quote Link to post Share on other sites
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.