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'Another Time, Another Place' - Subscribers Offer 2015 Discussion (Merged)


bigwave
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Dear Bigwave and U2.com,

 

My subscription expires within 20 days.

 

I want to renew but the only options I get is for the vinyl and or book (which I already have got).

 

Please could you introduce an extra category renew gift TBC?

 

So that we can renew and get whatever new thing gets announced?

 

Hope you can help.

 

Thanks

 

I have to renew within 7 days and already have the vinyl in my collection.

 

Please give us more information soon .... thx

 

As stated otherplace in the thread, renew and contact Customer Support: ""Hi Jason, you should send a note through the http://www.u2.com/help page to state you wish to have the new offer when it is announced, I understand CS are set up to make a note of that for folk in same position as you - lets know what response you get.""

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So after resubbing I sent an email to customer support asking if I could get the new gift, but whoever replied apparently didn't read the part where I said I'd just resubbed, and told me to resub. Now I've got an email telling me that the vinyl has shipped...

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So after resubbing I sent an email to customer support asking if I could get the new gift, but whoever replied apparently didn't read the part where I said I'd just resubbed, and told me to resub. Now I've got an email telling me that the vinyl has shipped...

try them again..

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news expected soon... in meantime, as I said in another thread (will add link when i find it) if you are due to resub now, add a note to CS when you do, stating you already have last years gift and you want to wait for new offer but don't want to lose legacy, & they will add a note to your account and this will be honoured I am told.

Hi Bigwave

On that subject, there appears to be a few threads on this subject. Is this the best one to check on for the latest updates?

 

have merged the 2 threads here in free section and left the one in paid (will update that one too with any new info)

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news expected soon... in meantime, as I said in another thread (will add link when i find it) if you are due to resub now, add a note to CS when you do, stating you already have last years gift and you want to wait for new offer but don't want to lose legacy, & they will add a note to your account and this will be honoured I am told.

 

Any idea what 'soon' might be? 

 

 

attachicon.gifScreen Shot 2015-11-23 at 17.26.17.png

 

 

Thanks Mr Community Manager. Well played you. 

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Hmmm mine is up today but not sure whether to bother and just see what the next gift is.

 

I never use the 25% off, the past couple of gifts have been OK but not really my cup of tea (U22 and From The Ground Up were great though)  and I didn't struggle to get any GA tickets in the general sale.

 

Tough decision...

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