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Renewed subscription--no email from U2.com to confirm? (MERGED)


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I renewed my subscription and I have not received an email from U2.com (I printed out the order #).

 

Do I receive an email from U2.com saying that I've renewed?  Or, is there something else that I can check to make sure that I am up to date in order to receive a pre-sale code (whenever those are sent) ?

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I am a NEW subscriber and upon purchase it stated that I would be receiving my invoice via e-mail. I never received the invoice (and yes, I already checked my spam folders.) I contacted help@u2.com - no response. I also contacted @U2comZooMods via Twitter and they were unnecessarily rude to me, but from what I noticed, others as well. No resolution offered re: invoice, except that since I was charged, according to them it's "ok" if I didn't get the invoice. Um...no. I'd still like my invoice for my own records, and upon sign-up/purchase it said I WOULD be e-mailed the invoice, so WHERE IS IT? If the issues are not resolved I will be seeking compensation from the Administrators of U2.com. I understand that things get "overloaded" in a sense when tours are announced, etc. They keep telling me via Twitter to "contact LiveNation" except LiveNation has nothing to do with this?! As a first-time subscriber/purchaser/paid member, I am already disappointed...and it's only been a few hours. This kind of "customer service" experience makes me never want to return again.

Edited by Briadoublene
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I am a NEW subscriber and upon purchase it stated that I would be receiving my invoice via e-mail. I never received the invoice (and yes, I already checked my spam folders.) I contacted help@u2.com - no response. I also contacted @U2comZooMods via Twitter and they were unnecessarily rude to me, but from what I noticed, others as well. No resolution offered re: invoice, except that since I was charged, according to them it's "ok" if I didn't get the invoice. Um...no. I'd still like my invoice for my own records, and upon sign-up/purchase it said I WOULD be e-mailed the invoice, so WHERE IS IT? As a first-time subscriber/purchaser/paid member, I am already disappointed...and it's only been a few hours. If the issues are not resolved I will be seeking compensation from the Administrators of U2.com.

It takes time before you receive the email--no worries, you'll get one... ;)

Edited by lionwehr240579
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Invoices is something that falls outside our jurisdiction, so there isn't much that we can do on that front...

 

please recheck all your mailboxes.... also, please use the CONTACT US in the help section (http://www.u2.com/help) and/or call the customer support team (1-800-615-1324 (inside the US) / +001-949-333-4820 (outside the US) )
 

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Invoices is something that falls outside our jurisdiction, so there isn't much that we can do on that front...

 

please recheck all your mailboxes.... also, please use the CONTACT US in the help section (http://www.u2.com/help) and/or call the customer support team (1-800-615-1324 (inside the US) / +001-949-333-4820 (outside the US) )

 

 

Can you not read? Again, as I have ALREADY stated, ALL OF MY MAILBOXES HAVE BEEN CHECKED AND RECHECKED AND THEN CHECKED AGAIN. I've also tried contacting you via the help section, and have also tried contacting the so-called "customer support team" but it's kind of hard to get ahold of anyone when it's either a CONSTANT BUSY TONE or JUST RINGS AND RINGS AND RINGS with NO ANSWER.

 

You're giving me the run around and that's unacceptable, as far as I'm concerned.

Edited by Briadoublene
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I think they have other emergencies right now ;) You appear as a Zoo Subscriber here so everything's fine ;)

 

I know I appear as a subscriber, but as a paid member I expect things to work as they should and I expect to receive my invoice when it said I would, and I have not. If you paid for a piece of clothing and noticed it had a rip in it, would you be happy? No. Same situation here.

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Invoices is something that falls outside our jurisdiction, so there isn't much that we can do on that front...

 

please recheck all your mailboxes.... also, please use the CONTACT US in the help section (http://www.u2.com/help) and/or call the customer support team (1-800-615-1324 (inside the US) / +001-949-333-4820 (outside the US) )

 

 

Can you not read? Again, as I have ALREADY stated, ALL OF MY MAILBOXES HAVE BEEN CHECKED AND RECHECKED AND THEN CHECKED AGAIN. I've also tried contacting you via the help section, and have also tried contacting the so-called "customer support team" but either received a busy tone, or it would just ring and ring and ring. You're giving me the run around and that's unacceptable, as far as I'm concerned.

 

 

what do you see when you go to the http://www.u2.com/service/profile section?

 

do you get something under "ACCOUNT ACTIVE UNTIL"?

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