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jmb27

Renewed subscription--no email from U2.com to confirm? (MERGED)

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I think they have other emergencies right now ;) You appear as a Zoo Subscriber here so everything's fine ;)

 

I know I appear as a subscriber, but as a paid member I expect things to work as they should and I expect to receive my invoice when it said I would, and I have not. If you paid for a piece of clothing and noticed it had a rip in it, would you be happy? No. Same situation here.

 

Most people have been paying members for years and they still don't have their presale codes... So, as a new one, if you can't be patient and just a little lenient here, you're gonna have a hard time for the next few days... ;)

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Yes, I see that, but that is not the point. Point is, I did NOT receive my Invoice when it said I WOULD. I also didn't receive my password reset e-mail, so there's that issue too. Quit dodging the question and FIX the issue(s) rather than dancing in circles!!!!!  :angry: 

Edited by Briadoublene

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I think they have other emergencies right now ;) You appear as a Zoo Subscriber here so everything's fine ;)

 

I know I appear as a subscriber, but as a paid member I expect things to work as they should and I expect to receive my invoice when it said I would, and I have not. If you paid for a piece of clothing and noticed it had a rip in it, would you be happy? No. Same situation here.

 

Most people have been paying members for years and they still don't have their presale codes... So, as a new one, if you can't be patient and just a little lenient here, you're gonna have a hard time for the next few days... ;)

 

 

This has NOTHING to do with presale codes. This has to do with my INVOICE and my PASSWORD RESET e-mail, as I have stated MANY times now.

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Invoices is something that falls outside our jurisdiction, so there isn't much that we can do on that front...

 

please recheck all your mailboxes.... also, please use the CONTACT US in the help section (http://www.u2.com/help) and/or call the customer support team (1-800-615-1324 (inside the US) / +001-949-333-4820 (outside the US) )

 

I have emailed twice and tried to phone many times but the line just says "experiencing high volume of calls" and hangs up on me.  

 

I purchased my subscription 12 hours ago and did not choose gift though that is what I ended up with.  Should I just purchase another subscription and try to get a refund for the incorrect gift account I was given?

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Invoices is something that falls outside our jurisdiction, so there isn't much that we can do on that front...

 

please recheck all your mailboxes.... also, please use the CONTACT US in the help section (http://www.u2.com/help) and/or call the customer support team (1-800-615-1324 (inside the US) / +001-949-333-4820 (outside the US) )

 

I have emailed twice and tried to phone many times but the line just says "experiencing high volume of calls" and hangs up on me.  

 

 

 

They seem to be giving everyone the same BS response. "CONTACT US," "CONTACT HELP," and "CONTACT LIVENATION." What a freakin' JOKE. Can't "contact" ANYONE when they don't even ANSWER!

Edited by Briadoublene

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I'm sorry, man--I'm not working for U2.com, alright? I'm just a Zootopian trying to calm you down but you seem to have issues... so I'll leave it at that. 

 

My advice though--next time, if you don't want this kind of problem, don't wait for the tour announcement to subscribe ... good night!

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This has NOTHING to do with presale codes. This has to do with my INVOICE and my PASSWORD RESET e-mail, as I have stated MANY times now.

 

I know... as I said--bad timing!

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in any case, be informed that i've reported your situation - can't make any promises that it will be fixed in seconds, but I can assure it will be seen...

 

so, as lionwehr240579 suggest, try to calm down...

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I have been a subscriber of u2.com (and Propaganda) for ages, but the last year I didn't renew my subscription. I just did it for some hours ago - yes after getting an e-mail with the tour announcement - but still haven't got any confirmation invoice, nor pre-sale code. I want to believe that it'll be alright, but what if it won't? I can't stand the thought of missing the pre-sale, specially when my card has been charged. It does say in my profile that my subscription is valid until december the 3rd, but it also stands that I should confirm my e-mail address. But how can I do it when I didn't receive any e-mail from u2.com?

Should I call the customer service?

Anyone who already got their code?

 

Kind regards,
Leo

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in any case, be informed that i've reported your situation - can't make any promises that it will be fixed in seconds, but I can assure it will be seen...

 

so, as lionwehr240579 suggest, try to calm down...

Have you reported the gift subscription problem?  I'm noticing people who have just purchased their subscription and they are updated whereas those of us who somehow were sold a gift subscription are left without status and therefor we won't get a presale code at all.

 

Thanks for your time.  I'm sure you are very very busy.

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