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Message to Bigwave - Presale Debacle - for all U2 Fans

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I guess it's natural to kick out at U2.com and Bigwave although I have to say that I've found the guy really helpful in this last 24hours when I realised a tour had even been announced and struggled to upgrade. That said my own view is that I do think there are things that could have been clarified better, for the benefit of all subscribers. 

 

  1. Two shows: I think people would have been happy to know the difference between the two shows as there's been talk of a main show and an acoustic show. Admittedly nothing from the band but they (and this site) must have been aware of the talk, fuelled by themselves in recent interviews. Then there's whether you can get tickets for both shows, or just the one. 
  2. Number of tickets: I know I was looking forward to buying 4 tickets for me and my family, as I've done before. I understand why there might not be as many available for sale but pre-warning would have been good. Well more than 24hours anyway!
  3. Notice: some are saying that to put expensive gigs on sale just weeks from Christmas isn't great timing. I'm lucky not to be affected by this but can understand why some might be and feel for them. In truth just a few days warning might have helped some because it probably matters not when tickets go on sale, not everyone can / will afford them. 
  4. Dublin: as someone who wants to see the band in their home town after seeing them elsewhere in the UK it's a shame that there's not yet more details on Dublin because today I've not been sure whether to wait and use my code for these dates, or buy tickets. I waited and now run the risk of not being able to get Dublin tickets. I'll be annoyed if this is the case. 
  5. Membership: in the past I remember there being a couple of weeks between the announcement and tickets going on pre-sale. This has given us that had not update our membership the chance to do so in time for the pre-sale. This has been difficult with such short notice and means that, although I've been a member since 2009 (paying mostly) I'm just an 'innocence' member so have lost out. 
  6. U2 look after their fans - we only have to hope that over the coming days more clarity will be provided, along with more info and dates. Well done to those who have tickets, I hope to be joining you in the coming week or two. 
  7. As I say my dealings with Biglwave - when he approached me to help yesterday - have been good, so let's no single out people for grief when they're clearly answering so many queries.. 

 

Mark, well said.  I agree that Bigwave is very helpful, as are all who look after the forums.  My dealings with them have always positive, which is why I started this thread.  I hope the feedback from multiple fans, not just one grump...me...will spur the U2 team into positive action.

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Although I've already posted this on another thread, it seems relevant to put it here too. It perhaps adds a bit of balance to the problems that have been reported...

 

I logged in at 9.55am this morning and joined the queue, filling in my necessary detail while I waited. At 10.05am I completed my transaction and got 2 £90 tickets for the London O2 on 30.10.15.

 

The whole process was incredibly smooth, nothing at all like the Vertigo fiasco.

 

Well done to whoever organised this!

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I guess it's natural to kick out at U2.com and Bigwave although I have to say that I've found the guy really helpful in this last 24hours when I realised a tour had even been announced and struggled to upgrade. That said my own view is that I do think there are things that could have been clarified better, for the benefit of all subscribers.

 

  • Two shows: I think people would have been happy to know the difference between the two shows as there's been talk of a main show and an acoustic show. Admittedly nothing from the band but they (and this site) must have been aware of the talk, fuelled by themselves in recent interviews. Then there's whether you can get tickets for both shows, or just the one.
  • Number of tickets: I know I was looking forward to buying 4 tickets for me and my family, as I've done before. I understand why there might not be as many available for sale but pre-warning would have been good. Well more than 24hours anyway!
  • Notice: some are saying that to put expensive gigs on sale just weeks from Christmas isn't great timing. I'm lucky not to be affected by this but can understand why some might be and feel for them. In truth just a few days warning might have helped some because it probably matters not when tickets go on sale, not everyone can / will afford them.
  • Dublin: as someone who wants to see the band in their home town after seeing them elsewhere in the UK it's a shame that there's not yet more details on Dublin because today I've not been sure whether to wait and use my code for these dates, or buy tickets. I waited and now run the risk of not being able to get Dublin tickets. I'll be annoyed if this is the case.
  • Membership: in the past I remember there being a couple of weeks between the announcement and tickets going on pre-sale. This has given us that had not update our membership the chance to do so in time for the pre-sale. This has been difficult with such short notice and means that, although I've been a member since 2009 (paying mostly) I'm just an 'innocence' member so have lost out.
  • U2 look after their fans - we only have to hope that over the coming days more clarity will be provided, along with more info and dates. Well done to those who have tickets, I hope to be joining you in the coming week or two.
  • As I say my dealings with Biglwave - when he approached me to help yesterday - have been good, so let's no single out people for grief when they're clearly answering so many queries..
Mark, well said. I agree that Bigwave is very helpful, as are all who look after the forums. My dealings with them have always positive, which is why I started this thread. I hope the feedback from multiple fans, not just one grump...me...will spur the U2 team into positive action.

Maybe address your message to U2.com/ticket master then rather than one guy who is working his backside off helping people out

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Yeah, none with mine either in the UK, and certainly none that could be levelled at Bigwave, who frequently goes above and beyond for fans on this forum.

 

Blame ticket master, but addressing this to BW is not only missing the mark, but massively unfair. Believe you me, in this particular man-machine, the man is a good'un.

Mike, sorry, not missing the mark, but addressing someone who can make a difference for us.

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I guess it's natural to kick out at U2.com and Bigwave although I have to say that I've found the guy really helpful in this last 24hours when I realised a tour had even been announced and struggled to upgrade. That said my own view is that I do think there are things that could have been clarified better, for the benefit of all subscribers.

  • Two shows: I think people would have been happy to know the difference between the two shows as there's been talk of a main show and an acoustic show. Admittedly nothing from the band but they (and this site) must have been aware of the talk, fuelled by themselves in recent interviews. Then there's whether you can get tickets for both shows, or just the one.
  • Number of tickets: I know I was looking forward to buying 4 tickets for me and my family, as I've done before. I understand why there might not be as many available for sale but pre-warning would have been good. Well more than 24hours anyway!
  • Notice: some are saying that to put expensive gigs on sale just weeks from Christmas isn't great timing. I'm lucky not to be affected by this but can understand why some might be and feel for them. In truth just a few days warning might have helped some because it probably matters not when tickets go on sale, not everyone can / will afford them.
  • Dublin: as someone who wants to see the band in their home town after seeing them elsewhere in the UK it's a shame that there's not yet more details on Dublin because today I've not been sure whether to wait and use my code for these dates, or buy tickets. I waited and now run the risk of not being able to get Dublin tickets. I'll be annoyed if this is the case.
  • Membership: in the past I remember there being a couple of weeks between the announcement and tickets going on pre-sale. This has given us that had not update our membership the chance to do so in time for the pre-sale. This has been difficult with such short notice and means that, although I've been a member since 2009 (paying mostly) I'm just an 'innocence' member so have lost out.
  • U2 look after their fans - we only have to hope that over the coming days more clarity will be provided, along with more info and dates. Well done to those who have tickets, I hope to be joining you in the coming week or two.
  • As I say my dealings with Biglwave - when he approached me to help yesterday - have been good, so let's no single out people for grief when they're clearly answering so many queries..
Mark, well said. I agree that Bigwave is very helpful, as are all who look after the forums. My dealings with them have always positive, which is why I started this thread. I hope the feedback from multiple fans, not just one grump...me...will spur the U2 team into positive action.

Maybe address your message to U2.com/ticket master then rather than one guy who is working his backside off helping people out

 

Mike, you make my point.  Bigwave helps us out and will take this info back to the people who can do something...I hope...  TM would tell us to go bang...  Where should we be giving feedback?

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Although I've already posted this on another thread, it seems relevant to put it here too. It perhaps adds a bit of balance to the problems that have been reported...

 

I logged in at 9.55am this morning and joined the queue, filling in my necessary detail while I waited. At 10.05am I completed my transaction and got 2 £90 tickets for the London O2 on 30.10.15.

 

The whole process was incredibly smooth, nothing at all like the Vertigo fiasco.

 

Well done to whoever organised this!

Any idea what the GA #'s mean ?

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I guess it's natural to kick out at U2.com and Bigwave although I have to say that I've found the guy really helpful in this last 24hours when I realised a tour had even been announced and struggled to upgrade. That said my own view is that I do think there are things that could have been clarified better, for the benefit of all subscribers. 

 

  1. Two shows: I think people would have been happy to know the difference between the two shows as there's been talk of a main show and an acoustic show. Admittedly nothing from the band but they (and this site) must have been aware of the talk, fuelled by themselves in recent interviews. Then there's whether you can get tickets for both shows, or just the one. 

 

 

This little wrinkle/teaser is the thing that bothers me the most.  Regardless of ticket limits, I can only attend one show, I would like a little more information to help me know which one to choose.  I have no doubt that both will be awesome, but if one will be mostly new stuff and the other classics I would like to know that up front.  I appreciate that they are possibly trying to build in some suspense, but to be honest they are just setting me up to feel like I possibly choose wrong and missed out.

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This is an open message to Bigwave and hopefully to U2.  There have been a number of problems with the pre-sale for Experience members (many, like myself, from the Propaganda days).  Our issues are:

 

- Presale codes that did not work

- Tickets queued on Ticketmaster, then being thrown off

- Not enough tickets available for the group

- A 2 ticket limit (when in the past it was 4)

 

U2 Fan Club members are told that they have access to tickets before the General Public.  That has not happened this time for you Experience members.  I would like to let you and the band know how dissatisfied I am and would appreciate the band taking some corrective action for this group prior to the sale to the General Public.

 

Anyone who agrees, please add a post.

they will probably say its due to ticketmaster and they can't do much....such a shame !

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Sorry - replied before you replied if it makes sense. He's just a top bloke, so get loyal and defensive easily.

 

I'd email the guys on the bottom of the tour page and the general U2.com email for contact us and CC both in.

 

Maybe also - ironically - ask Bigwave if he knows anywhere better or if he can keep a log of all those wanting to complain.

 

Maybe a thread? For people to write their good and bad tour feedback the mods can send on all in one go so it has more heft?

 

Just thinking out loud!

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There were issues UK O2 pre sale as have been mentioned on here but nowhere near as bad as the US ticketmaster problems I've read about!

 

Few weeks back I had dealings with ticketmaster UK in a pre sale for Take That tickets for my wife which were very much sort after but the process well managed so can't understand how ticketmaster, albeit in another country, have performed so badly on this pre sale!

 

Was quite shocked really that the tour was announced and the pre sale the next day! Good job I was off work or I'd have had no chance of getting tickets!

 

Then there was the wait for the codes and like said above, the timing couldn't have been worse with Christmas round the corner! Would have loved red zone but the wallet was in pain for GA tickets!

 

At least I got two tickets but my problem is now who I go with, my wife or my 17 yr old son who loves U2!

 

Wish it could have been more in the pre sale!

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