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Been charged for two subscriptions!


colindavies58
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I got a subscription through u2 and it gave me a presale code plus a user id for emails. i clicked on presale and went through to o2 and clicked on innocence link.

i put in my access code but couldnt find any tickets.

i then went back a screen and clicked on no subscription and buy.

i was able to get two tickets plus another subscription -no details of a user id or u2 shop discount at all.

i have been charged for two subscriptions!!

any idea how i can get one of these reversed??

thanks

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I would imagine you contact the help team via U2.com or try AXS seen as they dealt with the transaction.

Try them in the first instance, I'm sure a mod will see your post tomorrow and confirm your best course of action, they've been really great dealing with any issues

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I got a subscription through u2 and it gave me a presale code plus a user id for emails. i clicked on presale and went through to o2 and clicked on innocence link.

i put in my access code but couldnt find any tickets.

i then went back a screen and clicked on no subscription and buy.

i was able to get two tickets plus another subscription -no details of a user id or u2 shop discount at all.

i have been charged for two subscriptions!!

any idea how i can get one of these reversed??

thanks

first course of action is to contact the HELP team, with details and request a refund for one of the subscriptions, as it was clearly done in error. Any problems give me a PM

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