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Hi just googled, exactly same problem wife purchased two ga tickets using her credit card through presale got in contact with ticketmaster within the hour of buying, the fella I was talking to on the phone sounded promising with sorting it out, two days later received a phone call saying basically he'd been as high as he could go and there is nothing he could do. Received the same email from Ticketmaster saying buyer must attend, just wanted to change first name, can take any form of wife's Id but this doesnt seem good enough. Exactly the same live Liverpool traveling to Glasgow any luck let us know.

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I have a slightly different but similar problem, I'm going to both nights in Glasgow but i don't own a UK driving license or passport so apparently my card that i paid with alone won't work. I've just got off the phone with TM who said they will look into it for me, hopefully with these volume of complaints we will get something done.

On a personal note i'm disappointed not to get a ticket stub to keep I've still got all my tickets since 1987, I wish you all the best Paul hopefully they will see sense.

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Hey StevieG, this is in response to your last concern about the stub. I've been to credit card GA entry events before (such as Arcade Fire this summer outside Boston), and typically a stub is printed from the machine scanning the credit cards. It's essentially a system designed to give patrons the "hard" ticket upon entry.

 

Best,

Andrew

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Hi there, I am having exactly same issue I have been a member of U2 fan club since propaganda days and I wanted to see U2 as I missed 360 tour because of a disability which is now chronic so I cannot travel to London Or Glasgow :( my Son is a long time U2 fan so I decided to get him a ticket for his 21st Birthday and when I told him on his Birthday he was so excited as he has never seen U2 before and he has been desperate to see them live.

There was no time with time limits to get the tickets to even read any t & c and to be honest I didn't see then until I bought the ticket, there was only one choice of ticket paperless !!

 

And now a week later there was an email saying all of this,So my husband said he will take my Son to the gig with confirmation, ID and credit card as we had to use his credit card as he has a ticketmaster account not me.

 

The first I saw was just you had to have photo ID, Confirmation and credit card but now this email a week later says even if my husband is there with my Son with all the stuff that's needed they still won't let him in ???? Its the Glasgow gig we got him ticket for, NY husband would not be going in as he is not a U2 fan but if he is with my Son with what is needed then what is the problem, he was going to ring Ticket master but I decided to have a look on here to see if other fans are having the same issue which there is.

 

I love U2 and a long standing fan and I know its to do with scalping and I agree that needs sorting out but looks like its fans suffering not scalpers and to see Ticketmaster affiliated 'get me in' selling g tickets for a fortune as my husband saw today when he looked on 'get me in' that's the very thing scalping that U2 disapprove of that its exactly what 'get me in' is doing, I have never known anything like this bloody rigmarole with getting U2 tickets just because i wanted to buy my Son a ticket to his favourite band for his 21st birthday especially since I cannot make it.

 

I noticed Bigwave is trying to sort this and I for one would be so greatful because to tell my Son he will not get in to the gig, well I know he will be gutted !!

Cheers Big wave if you can help all of us in this position thank you and I hope all the fans that want to go will get there kind Regards Christine x

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Hi Christine and others, the thing is on buying the tickets it didnt actually say the buyer must attend, all that was on the screen was you must have the credit card when attending, this is the argument I had when phoning ticketmaster, which the lad on the phone totally agreed with me, only during the confirmation process was this mentioned , I think you only actually selected paperles after entering credit card details.

There is actually a link on the ticketmaster website that says spouse may use a shared credit card to enter, but I'm not sure if this applies to us.

Me and my wife have the same cards, same numbers , just our own names on each.

 

http://www.ticketmaster.com/creditcardentry

 

Wes.

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Hi Christine and others, the thing is on buying the tickets it didnt actually say the buyer must attend, all that was on the screen was you must have the credit card when attending, this is the argument I had when phoning ticketmaster, which the lad on the phone totally agreed with me, only during the confirmation process was this mentioned , I think you only actually selected paperles after entering credit card details.

There is actually a link on the ticketmaster website that says spouse may use a shared credit card to enter, but I'm not sure if this applies to us.

Me and my wife have the same cards, same numbers , just our own names on each.

http://www.ticketmaster.com/creditcardentry

Wes.

Hi Wezz thanks for that and yes as far as I could see it didn't mention all this until I actually bought the ticket, and we all know with time limits to get them on each stage, it actually took me until 4th attempt to get one :\ :\ thank you for the link I will have a look x

 

I hope that this will get sorted as it needs to be as by the look of it there will be a lot of disappointed maybe angry fans outside gig instead of inside and all proper, decent fans !!!!

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Hi Christine, am not sure of your situation, but you may want to add your husband on your credit card, atleast if he take yours and his with both forms of id he may have an argument, I mean it clearly states that on the link. As you can see , I'm basically trying to find anything that may help on the night if it comes down to that.

The thing that is crazy is all this stress and messing around for a gig that is 11 months away.

We've only purchased tickets for a band we want to see.

 

Wes.

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Hi Christine, am not sure of your situation, but you may want to add your husband on your credit card, atleast if he take yours and his with both forms of id he may have an argument, I mean it clearly states that on the link. As you can see , I'm basically trying to find anything that may help on the night if it comes down to that.

The thing that is crazy is all this stress and messing around for a gig that is 11 months away.

We've only purchased tickets for a band we want to see.

Wes.

We both have a card that's the same except for name, its my husbands I used as he has ticketmaster account not me & its my husband who is taking my Son to Glasgow so my husband would have the card,confirmation & his passport, the problem is he got an email from ticketmaster saying as one of the Q & AA it says even if my hubby is there the cardholder with email confirmation & his passport they still won't let my son in because my hubby is not going into the gig !!!!! And I know its 11 month away but getting emails it just looks like there isn't a way around it as what they say on here, it's just getting really silly and all we want to know is that my Son can get to this gig which was a 21st birthday gift as I cannot go because of my risibility, too far London & Glasgow for me.

Ticketmaster say they can sell on my behalf but that's not the issue, my Son will be totally gutted if he cannot go as my hubby was willing to drive him there with what ticket master ask for but now in this email that came a week later that even if hubby is there he still won't get in.

Thanks for your link I went on it but that was ticketmaster.com ours in UK is co.UK and they emailed all! Of this to him with rules so I don't know !!!!

I just hope that they re-think because judging by this there area few of us and probably more who bought tickets for there sons,daughters etc .........

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It's nerve-wracking, but I bet something eventually gets worked out for this.

Definitely should be especially as per the FAQ TM state:

"What if I bought the tickets but I’m not going to the event?

If the artist, team, or venue uses Ticketmaster Ticket Transfer, you can send the tickets to anyone you want – free! To see if Ticket Transfer is an option for your event, just click the order number under Order History in My Account and look for the Transfer Tickets button.

 

If you don’t see the button, you may be able to walk your group to the entrance and show your credit card and ID to get them in. But please check with the venue!"

 

So fingers crossed!

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