Paperless tickets - Problem (MERGED)

[andyc83]

I am in the same boat.  I am now going to be traveling for work on the June 25th date in Chicago.  I called Ticketmaster they said nothing they can do and to call United Center Box Office.  I did that and the lady literally said "tough luck."  It's not even the cost of the tickets I'm upset about it.  It's just pathetic that I can't transfer them to my Dad or Brother or someone else.  Basically they are just going in the trash.  I PM'd bigwave in hopes maybe he could help resolve the issue.  This is just unfortunate.

[jeffwalsh]

I am in the same boat.  I am now going to be traveling for work on the June 25th date in Chicago.  I called Ticketmaster they said nothing they can do and to call United Center Box Office.  I did that and the lady literally said "tough luck."  It's not even the cost of the tickets I'm upset about it.  It's just pathetic that I can't transfer them to my Dad or Brother or someone else.  Basically they are just going in the trash.  I PM'd bigwave in hopes maybe he could help resolve the issue.  This is just unfortunate.

 

I've never had Ticketmaster tickets that haven't had a transfer button when you go to Order details... but if they are credit card entry, just give them your credit card. I know people keep saying you need an ID, etc., but I've never had that happen any time I've been to CCE shows. They just swipe the card, print the ticket, and let you in... unless anyone has had a different experience?! Just because Ticketmaster says to bring ID and that those are the policy doesn't mean anyone actually follows it. Tens of thousands of people all trying to enter a venue, they don't have time to be checking everyone's driver's license.

[mike7man]

I bet Jeff's right.  But, of course, who wants to go to all the trouble to get to the show (especially if any serious travel is involved), and basically cross your fingers that you'll get in?  Pretty nerve-wracking!

[isa_br]

 

Any progress on this? I am from Brazil and bought GA tickets for  NYC 22 and 23, but then more shows were announced and it is more convenient to me to arrive in NY by the end of July, so I decided to buy a ticket to the 30th (hoping there will be a 31th gig) and I would sell 22 and 23. I had already seen the 'transfer' button and was counting on this so that I could just sell my tickets to anyone and transfer them to the person. But then when I tried to cilck on 'transfer' it just isn't available. I can't sell my tickets through Ticketmaster either because it requires an U.S bank account, which I obviously don't have since I don't live in the U.S. Anyway, I've seen that many people are having similar problems with this paperless ticket, so I just want to know if there is any other way to sell/transfer/trade them.

 

Relatively speaking, you're lucky--because NONE of the NYC tickets (including GA) are credit-card-entry (CCE), as in most other locations.  So, your problems are NOT what other people are experiencing.  You might try calling ticketmaster about the transfer option--since NYC tickets are not restricted, there's no obvious reason why you can't do that.  Failing that, you can simply post/sell your GA tickets (for face value) on this site.  Presumably, your tickets will either be mailed to you (hard tix) or emailed to you (e-tix).  Either way, you are not in any way prevented from selling them, unlike GA tix in most other venues (New York State has a law forbidding CCE tickets).  And don't confuse e-tickets w/CCE tix--they are NOT the same.  The latter are not transferable, but the former (like yours) are--even if, because you're in Brazil, you can't transfer/resell them through TM.  If you do sell them, I'd certainly be interested.

 

 

Yeah, now I know the tickets ro NYC are not CCE because that is not allowed, but I sent emails to TM and their answer was:

 

We looked up your orders for U2 and it shows that you have tickets for the General Admission Floor section. This section does not have the print at home method available. Since this section is restricted the system will not allow you to transfer the tickets to someone else. your tickets are set up for Will Call pick up on the day of the event. Ticket Transfer is available for some sections for this venue but not for the Floor section. The method of delivery for these tickets is strictly will call only. We did do the research to confirm that ticket tranfer is not available for these orders. I am sorry for any inconvenience this may cause.

[mike7man]

OK.  But, it should be possible for you to have hard tickets mailed to you.  In the US, that's clearly an option for all NYC tickets.  So TM is NOT giving you the correct info--you should talk to a supervisor, and point out that having the tickets mailed to you should be an option (since it is for everybody else, as far as I can tell).

 

Another possibly important thought--make SURE that TM knows you're talking about NYC tickets.  Everywhere else in the US, the CCE/will call thing is in effect for GA--but NOT for NYC.  The TM folks who answered you may not realize this.

 

Worst-case scenario, maybe they have other rules for buyers outside the US.  That I don't know.  Good luck.

 

Oh yeah--one more thing.  You should probably contact one of the u2.com moderators about this--like Bigwave.  He's successfully intervened w/various ticket issues; maybe he can help.

Edited February 20, 2015 by mike7man

[bigwave]

just a quick update on the GA policy, I was able to discuss in a bit more detail with the u2comteam the problems and potential problems that we are having with this no exchange or refund daftness from TM. While it may be the case that it designed to stop scalping, it does mean some of us are going to be left up shit creek without a paddle.

Still hopeful something can be done for GA fans on this tour, not giving this up without exploring all the avenues.

[sm2112]

Ticketmaster won't be at the venue and they suck anyway.. bring your wifes card, id and yours and you will be fine.. My guess is they will not even look at any of this.. I know someone who sold their friend tickets, sent their credit card to them to use and had no issue.. it's really about the venue and I am sure if you have the id and card they will not refuse you entry.. 

[YoungmanU2]

just a quick update on the GA policy, I was able to discuss in a bit more detail with the u2comteam the problems and potential problems that we are having with this no exchange or refund daftness from TM. While it may be the case that it designed to stop scalping, it does mean some of us are going to be left up shit creek without a paddle.

Still hopeful something can be done for GA fans on this tour, not giving this up without exploring all the avenues.

 

Thanks for the continued help on this, Bigwave. My wife and I will not be able to attend the dates we purchased. Totally understand that they don't want scalping. But, I'm happy to just transfer them back to TM if they would just permit that - which would still prevent the scalping and allow those who can't attend to get our money back, at least. That's the frustrating part of all this. 

 

Wanting to prevent scalping is one thing. Allowing no possibility of transfer or reimbursement is crazy. There are plenty, I'm sure, who would pay regular price for these so no scalping would be involved. TM seems to be rather anal about the whole thing in an unnecessary way. 

 

Please keep us updated, Thanks again. 

[victor_f]

just a quick update on the GA policy, I was able to discuss in a bit more detail with the u2comteam the problems and potential problems that we are having with this no exchange or refund daftness from TM. While it may be the case that it designed to stop scalping, it does mean some of us are going to be left up shit creek without a paddle.

Still hopeful something can be done for GA fans on this tour, not giving this up without exploring all the avenues.

 

 

Any update on that? I have the same problem. Tickets for Chicago July 2nd, but I will be unable to leave Brazil to attend it.

[reddef]

 

just a quick update on the GA policy, I was able to discuss in a bit more detail with the u2comteam the problems and potential problems that we are having with this no exchange or refund daftness from TM. While it may be the case that it designed to stop scalping, it does mean some of us are going to be left up shit creek without a paddle.

Still hopeful something can be done for GA fans on this tour, not giving this up without exploring all the avenues.

 

Thanks for the continued help on this, Bigwave. My wife and I will not be able to attend the dates we purchased. Totally understand that they don't want scalping. But, I'm happy to just transfer them back to TM if they would just permit that - which would still prevent the scalping and allow those who can't attend to get our money back, at least. That's the frustrating part of all this. 

 

Wanting to prevent scalping is one thing. Allowing no possibility of transfer or reimbursement is crazy. There are plenty, I'm sure, who would pay regular price for these so no scalping would be involved. TM seems to be rather anal about the whole thing in an unnecessary way. 

 

Please keep us updated, Thanks again. 

 

 

I think we need to correct what have been said above : you need to replace 'TM want to prevent scalping' by 'TM want to prevent scalping where TM can not make profit of it'

 

Has TM looked at its own website and checked the prices of ticket sold here? and for some, appeared minutes after the on sale time, of course with the price 4 time bigger than the face value.

TM is really hypocritical on that subject and/or just do not care. At the end, only the fans are paying the bill with all the frustration that comes with it.

 

Fortunately, there are people like Bigwave who are trying to solve or ease odd/unfortunate/unfair situations.

 

My 2 cents...