Jump to content
Sign in to follow this  
bigwave

subscriber? ticket cancelled? post here! (MERGED)

Recommended Posts

those who have had cancellation from ticketmaster (or other agency) and you feel unfairly so, please add your name so we can get it looked at for you.

 

We are working through names who have already contacted us, and if you have had that cancellation revoked and tickets reinstated, we want to know also.

 

Share this post


Link to post
Share on other sites

Here's my letter to U2.com:

 

Dear U2.com,

 

I feel compelled to write to you to let know of my situation concerning the pre-sales ticket sales.

 

Both my wife and I have been U2.com members, I can’t remember for how long!  We’ve enjoyed pre-sales in the past and thank you very much for that!  However, what has happened now has really gotten me upset!!!

 

My wife and I decided to hit the Toronto July 6th show with our daughter (our newest U2 fan).  We took part in the pre-sales and purchased 3 tickets (1 ticket with my pre-sales code and 2 tickets with my wife’s pre-sales code).  What happened a few days later shocked me completely.  We received an email from the ticketing company (Ticket Master) stating that we exceeded our limit and that our order, either in part or full would be cancelled.

 

I immediately called up Ticket Master to find out what was going on.  They informed me that because we both live at the same address (our billing address for both of our credit cards and because we’re married) that 1 of the tickets for the July 6th show was revoked!  I couldn’t believe this.  How could they?  I clearly only purchased 3 tickets not 5; which would have exceeded our limit of 4 because of our 2 pre-sales codes.

 

I pleaded with them and even asked to speak to a Manager, but they stood firm and would not give me my GA ticket back.

 

I have to say that I think this process is flawed.  I can understand what it is trying to achieve with some people getting their hands on many tickets and reselling them for ridiculous amount of money to fans, but this process is clearly flawed and we are proof of that.

 

Now we are 1 ticket short going as a family because we were “painted” with the same brush as a scalper!  I can’t believe it.  Some 32 years being a U2 fan and something like this happens to me!  This is not right and I thought you should know.

 

 

Thanks for reading!

 

Russ

Edited by Russ Zara

Share this post


Link to post
Share on other sites

sorry to hear this account Russ, if you can PM me the transaction numbers, I will send up to LN for attention, we should be able to help to resolve - ta

Share this post


Link to post
Share on other sites

thanks bigwave!  my ticket master order number was (removed).  it will show up under my given names (removed) which is on my credit card.  Cheers!

 

 

mod edit - personal details edited 

Share this post


Link to post
Share on other sites

Hi there-

 

I also had a problem with Ticketmaster with the pre-sale. After about 45 minutes I was able to finally get a pair of GA tickets using my pre sale code for MSG - July 23.....

 

I then used my sister's pre sale code to help her with tickets since she was having major problems with her computer and had to run to a meeting. After about another hour and a half I was able to secure 2 GA tickets for the same show on July 23 using her presale so she can go with her husband and join my wife and I.

 

I used my credit card for her tickets, as well as mine. I never even thought twice about using the same card because I was using her pre sale code.

 

On Friday I received and email saying one or all of my orders would be cancelled. I was in shock and called Ticketmaster.....I first spoke with Carmen (located in Texas) who told me that the rules are one pair of tix maximum per household.....I explained that I used 2 separate codes and if you look at my Ticketmaster account and my sister's you will see the same last name and in 2 different homes and states. I said it was a human error mistake that people make every day and that I do not see it written clearly boldly that I should only use one credit card. I go no where with her but refused to just give up since I knew I was in the right. She said she would have a Supervisor call me back .....so about 20 minutes later Carlos (also in Texas) called back and explained the same thing and wouldn't budge. His only suggestion was to get tickets during the General Sale today....I explained i already had tickets and you took them away.....I asked him if he could help secure tickets today in the General sale and he said that would not be fair to everyone else....in which i said it was not fair that I had my sister's tickets cancelled....I asked to go above him and he hung up on me .

 

I will gladly pass on any other info that is needed to help get this fixed.....I still have one pair of tix in GA for July 23, but the second set for my sister was cancelled.  I had no luck with the general sale today.......

 

Thanks for listening and I hope something can be done to fix this.

 

Sincerely,

Anthony

Share this post


Link to post
Share on other sites

thanks bigwave!  my ticket master order number was (removed).  it will show up under my given names (removed) which is on my credit card.  Cheers!

 

 

mod edit - personal details edited 

thanks russ have grabbed info, but edited out of your post - keep us updated next few days, ta

Share this post


Link to post
Share on other sites

Hi there-

 

I also had a problem with Ticketmaster with the pre-sale. After about 45 minutes I was able to finally get a pair of GA tickets using my pre sale code for MSG - July 23.....

 

I then used my sister's pre sale code to help her with tickets since she was having major problems with her computer and had to run to a meeting. After about another hour and a half I was able to secure 2 GA tickets for the same show on July 23 using her presale so she can go with her husband and join my wife and I.

 

I used my credit card for her tickets, as well as mine. I never even thought twice about using the same card because I was using her pre sale code.

 

On Friday I received and email saying one or all of my orders would be cancelled. I was in shock and called Ticketmaster.....I first spoke with Carmen (located in Texas) who told me that the rules are one pair of tix maximum per household.....I explained that I used 2 separate codes and if you look at my Ticketmaster account and my sister's you will see the same last name and in 2 different homes and states. I said it was a human error mistake that people make every day and that I do not see it written clearly boldly that I should only use one credit card. I go no where with her but refused to just give up since I knew I was in the right. She said she would have a Supervisor call me back .....so about 20 minutes later Carlos (also in Texas) called back and explained the same thing and wouldn't budge. His only suggestion was to get tickets during the General Sale today....I explained i already had tickets and you took them away.....I asked him if he could help secure tickets today in the General sale and he said that would not be fair to everyone else....in which i said it was not fair that I had my sister's tickets cancelled....I asked to go above him and he hung up on me .

 

I will gladly pass on any other info that is needed to help get this fixed.....I still have one pair of tix in GA for July 23, but the second set for my sister was cancelled.  I had no luck with the general sale today.......

 

Thanks for listening and I hope something can be done to fix this.

 

Sincerely,

Anthony

hi Anthony - have added you to list for LN, if you can PM (personal message) me the transaction numbers cheers

Share this post


Link to post
Share on other sites

I would mainly like to know when we are in the clear and not have to compulsively look at my ticketmaster account every few hours.  My tickets are now able to be printed and my CCard has been charged,  Plus TM said I was fine since I had two different codes (both my wife and I are longtime members).

Edited by cmitch8

Share this post


Link to post
Share on other sites

 

thanks bigwave!  my ticket master order number was (removed).  it will show up under my given names (removed) which is on my credit card.  Cheers!

 

 

mod edit - personal details edited 

thanks russ have grabbed info, but edited out of your post - keep us updated next few days, ta

 

...and thank you again bigwave.  i really appareciate this.  i'll keep my fingers crossed but whatever happens..... thanks for trying!!!

Share this post


Link to post
Share on other sites

 

Hi there-

 

I also had a problem with Ticketmaster with the pre-sale. After about 45 minutes I was able to finally get a pair of GA tickets using my pre sale code for MSG - July 23.....

 

I then used my sister's pre sale code to help her with tickets since she was having major problems with her computer and had to run to a meeting. After about another hour and a half I was able to secure 2 GA tickets for the same show on July 23 using her presale so she can go with her husband and join my wife and I.

 

I used my credit card for her tickets, as well as mine. I never even thought twice about using the same card because I was using her pre sale code.

 

On Friday I received and email saying one or all of my orders would be cancelled. I was in shock and called Ticketmaster.....I first spoke with Carmen (located in Texas) who told me that the rules are one pair of tix maximum per household.....I explained that I used 2 separate codes and if you look at my Ticketmaster account and my sister's you will see the same last name and in 2 different homes and states. I said it was a human error mistake that people make every day and that I do not see it written clearly boldly that I should only use one credit card. I go no where with her but refused to just give up since I knew I was in the right. She said she would have a Supervisor call me back .....so about 20 minutes later Carlos (also in Texas) called back and explained the same thing and wouldn't budge. His only suggestion was to get tickets during the General Sale today....I explained i already had tickets and you took them away.....I asked him if he could help secure tickets today in the General sale and he said that would not be fair to everyone else....in which i said it was not fair that I had my sister's tickets cancelled....I asked to go above him and he hung up on me .

 

I will gladly pass on any other info that is needed to help get this fixed.....I still have one pair of tix in GA for July 23, but the second set for my sister was cancelled.  I had no luck with the general sale today.......

 

Thanks for listening and I hope something can be done to fix this.

 

Sincerely,

Anthony

hi Anthony - have added you to list for LN, if you can PM (personal message) me the transaction numbers cheers

 

hey anthony, i'm so sorry this happen to you also.  this is truly crazy!  A ticket master courtesy call would have avoided all this mess.  by the way, ticketmaster promised me a call back but i never even got one.  i called them back and they would not help at all!!!

Share this post


Link to post
Share on other sites
Sign in to follow this  

  • Recently Browsing   0 members

    No registered users viewing this page.

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.