Subscriber distant-hum 0 Posted June 16, 2015 Subscriber Share Posted June 16, 2015 I just wanted to chime in on this as well. I have been going to shows since '87 and have been a paying fanclub member ever since. I went (alone) to the Forum on the 30th & 31st and couldn't have been more disappointed. Over 12 hours of total time (mostly hold time - please no more Steely Dan or Taylor Swift!) with Ticketmaster. Today I was finally able to speak to the Loss Department of Ticketmaster and they said they have a lot of fan claims but they already had turned over the $$ to U2 so they need to get it back from them before they can refund. U2 has been responsive in the past when they have seen fans wronged, we need their help again. How can we get this message to them?? Link to post Share on other sites
Community Manager bigwave 695 Posted June 16, 2015 Community Manager Share Posted June 16, 2015 I just wanted to chime in on this as well. I have been going to shows since '87 and have been a paying fanclub member ever since. I went (alone) to the Forum on the 30th & 31st and couldn't have been more disappointed. Over 12 hours of total time (mostly hold time - please no more Steely Dan or Taylor Swift!) with Ticketmaster. Today I was finally able to speak to the Loss Department of Ticketmaster and they said they have a lot of fan claims but they already had turned over the $$ to U2 so they need to get it back from them before they can refund. U2 has been responsive in the past when they have seen fans wronged, we need their help again. How can we get this message to them?? I would be interested to know more about this. Who you spoke to, call log, time, date etc. If you can PM if you have that, thx Link to post Share on other sites
Subscriber distant-hum 0 Posted June 18, 2015 Subscriber Share Posted June 18, 2015 I just wanted to chime in on this as well. I have been going to shows since '87 and have been a paying fanclub member ever since. I went (alone) to the Forum on the 30th & 31st and couldn't have been more disappointed. Over 12 hours of total time (mostly hold time - please no more Steely Dan or Taylor Swift!) with Ticketmaster. Today I was finally able to speak to the Loss Department of Ticketmaster and they said they have a lot of fan claims but they already had turned over the $$ to U2 so they need to get it back from them before they can refund. U2 has been responsive in the past when they have seen fans wronged, we need their help again. How can we get this message to them?? Also be aware others are discussing same issue on this thread: http://zootopia.u2.com/topic/31221-did-the-change-the-stage-location-in-chicago/ A recommendation that multiple folks have suggested is using Twitter to make sure the band is aware of just how many fans feel slighted by this change. While I don't want to be a whiner, some things are worth fighting for... Link to post Share on other sites
Subscriber cdk034 0 Posted June 24, 2015 Subscriber Share Posted June 24, 2015 this is bull...wtf im not behind the stage in Chicago? I was fine with being further and direct view(missing out on screens). bot now I am behind the stage and no screen views?? Link to post Share on other sites
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