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U2.com subscription help

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Hi. I tried to update my U2.com subscription in time but got errors on the billing info. I contacted the website by phone (on my fourth international call) and email to fix the issue but it hasn't been resolved. My subscription has now lapsed and the person I just spoke to said I would get my pre-release email even though I've been trying to resolve for 73 hours before the subscription lapsed. Is there anyone who can advise in this. Based in Ireland so really wanted to see hometown gigs. Thank you.

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