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U2.com 2015/2016 Subscribers Offer - Discussion Thread


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  • Community Moderator

I moved 2 months ago and I changed my address in the account info at that time.

Today I received the email that my gift was shipped but it says it was to my old address. But my new address is here, I just checked it right now.

What can I do?

go to the contact us form on the help page (http://www.u2.com/help). Explain the issue as detailed as possible.

 

If possible, consider a phone call to the customer support team (+1-855 867-5297 (inside the US) | +001-949-333-4825 (outside the US)).

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Has anyone (besides me) not yet received a shipping email?

I have not either. They do them in batches. Please continue to have patience.

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Has anyone (besides me) not yet received a shipping email?

I have not either. They do them in batches. Please continue to have patience.

 

Thanks! Makes me feel better they are not lost or overlooked.

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