Community Moderator Max Tsukino 2,765 Posted July 7, 2016 Community Moderator Share Posted July 7, 2016 I moved 2 months ago and I changed my address in the account info at that time. Today I received the email that my gift was shipped but it says it was to my old address. But my new address is here, I just checked it right now. What can I do? go to the contact us form on the help page (http://www.u2.com/help). Explain the issue as detailed as possible. If possible, consider a phone call to the customer support team (+1-855 867-5297 (inside the US) | +001-949-333-4825 (outside the US)). Quote Link to post Share on other sites
Subscriber Jo Van de Vreken 28 Posted July 8, 2016 Subscriber Share Posted July 8, 2016 Received mine today. Looks great!! I'm still wondering where to put them. Quote Link to post Share on other sites
Subscriber Malahide 615 Posted July 8, 2016 Subscriber Share Posted July 8, 2016 I received my prints today. They look so good I'm nearly obliged to frame them. Quote Link to post Share on other sites
Subscriber bonovox2 0 Posted July 8, 2016 Subscriber Share Posted July 8, 2016 Has anyone (besides me) not yet received a shipping email? Quote Link to post Share on other sites
Community Moderator mich40 2,577 Posted July 8, 2016 Community Moderator Share Posted July 8, 2016 Has anyone (besides me) not yet received a shipping email? I have not either. They do them in batches. Please continue to have patience. Quote Link to post Share on other sites
Subscriber bonovox2 0 Posted July 8, 2016 Subscriber Share Posted July 8, 2016 Has anyone (besides me) not yet received a shipping email? I have not either. They do them in batches. Please continue to have patience. Thanks! Makes me feel better they are not lost or overlooked. Quote Link to post Share on other sites
Subscriber joshthetree 115 Posted July 8, 2016 Subscriber Share Posted July 8, 2016 Has anyone (besides me) not yet received a shipping email? I haven't received mine yet Quote Link to post Share on other sites
Subscriber Sunflower1mdp 54 Posted July 13, 2016 Subscriber Share Posted July 13, 2016 I'm still waiting for the email myself. I renewed in February. That seems like ages ago already! I'm going to be moving in the near future and I really hope they arrive before I leave! Quote Link to post Share on other sites
Subscriber halcyondays93 0 Posted July 14, 2016 Subscriber Share Posted July 14, 2016 Should we be worried at this point if we haven't received a shipping email at least? (I have not) Quote Link to post Share on other sites
Community Moderator mich40 2,577 Posted July 14, 2016 Community Moderator Share Posted July 14, 2016 No. I just received my email yesterday. Please continue to have patience. Quote Link to post Share on other sites
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