Subscriber blur991 Posted January 9, 2017 Subscriber Share Posted January 9, 2017 Anyone else experienced this? I am a long term member of U2.Com (7 year member, have bought successfully in 1st group for the last 3 tours) BUT my 2015 membership had lapsed. Signed up for 2017 membership BEFORE announcement, was a member last year as I got the - yet am not being shown as a "wires" / new subscriber. Have emailed customer service - no response yet as they are probably slammed. Any info would be great!! Quote Link to comment Share on other sites More sharing options...
Subscriber JCF Posted January 9, 2017 Subscriber Share Posted January 9, 2017 How do we know what group we are in? I have not lapsed my u2.com membership ever. I have a presale code. But I can't figure out which group I'm in. Quote Link to comment Share on other sites More sharing options...
Community Moderator mich40 Posted January 9, 2017 Community Moderator Share Posted January 9, 2017 If you feel your information is incorrect, I suggest calling the customer support team at:1-800-615-1324 (inside the US)+001-949-333-4820 (outside the US). As you pointed out, they are in high demand right now, and a call will get a response quicker. Quote Link to comment Share on other sites More sharing options...
Subscriber mirrorballgirl Posted January 9, 2017 Subscriber Share Posted January 9, 2017 How do we know what group we are in? I have not lapsed my u2.com membership ever. I have a presale code. But I can't figure out which group I'm in. It's visible in your Account info. Quote Link to comment Share on other sites More sharing options...
Community Moderator mich40 Posted January 9, 2017 Community Moderator Share Posted January 9, 2017 How do we know what group we are in? I have not lapsed my u2.com membership ever. I have a presale code. But I can't figure out which group I'm in. It's over your presale code on your account info page Quote Link to comment Share on other sites More sharing options...
Subscriber JCF Posted January 9, 2017 Subscriber Share Posted January 9, 2017 How do we know what group we are in? I have not lapsed my u2.com membership ever. I have a presale code. But I can't figure out which group I'm in. It's over your presale code on your account info page Thank you Mich and Mirrorballgirl! Found it! Red Hill, phew! Quote Link to comment Share on other sites More sharing options...
Subscriber Kristaps Posted January 9, 2017 Subscriber Share Posted January 9, 2017 How do we know what group we are in? I have not lapsed my u2.com membership ever. I have a presale code. But I can't figure out which group I'm in. Q - How do I know what presale priority group I am? A - There are two groups of subscribers taking part in the presale and the email you receive with your presale code indicates which group you are in. Our 'Red Hill Group' of longtime subscribers (those who were current, paid-up subscribers on 24 Dec, 2016, have access from the first day of the presale. Your unique presale access code will have a prefix of U2JTA... Our 'Wires Group', who joined as new subscribers or upgraded an expired account after the release of the Merry Chrsitmas video on 25 Dec, 2016, enter early on the second day. Your unique presale access code will have a prefix of U2JTB... Quote Link to comment Share on other sites More sharing options...
Subscriber kellyjoe323 Posted January 9, 2017 Subscriber Share Posted January 9, 2017 I'm in the same boat. Been a member since 1987. Confirmed a member with fanfire since 2007. I got behind on my membership. It expired in Sept 2016. I renewed after the Christmas video. So now because of a three month lapse, I guess I'm a new member? I mean I'm human? I made a mistake? Does my 30 years of membership not count for a lapse? Plus as soon as that video came out I renewed! I"m 46 years old, and have two kids, work, sorry U2 but I guess for three months you weren't my top priority and now I'm paying a price. Ugh. And I swear I let my membership lapse in off tour years before and it never did anything to my very senior citizen status. Ugh, I have a call and an urgent escalation with Fanfire and an email. I'm going to follow up. If anyone can help, I'll take it. Quote Link to comment Share on other sites More sharing options...
Community Moderator Max Tsukino Posted January 9, 2017 Community Moderator Share Posted January 9, 2017 I'm in the same boat. Been a member since 1987. Confirmed a member with fanfire since 2007. I got behind on my membership. It expired in Sept 2016. I renewed after the Christmas video. So now because of a three month lapse, I guess I'm a new member? I mean I'm human? I made a mistake? Does my 30 years of membership not count for a lapse? Plus as soon as that video came out I renewed! I"m 46 years old, and have two kids, work, sorry U2 but I guess for three months you weren't my top priority and now I'm paying a price. Ugh. And I swear I let my membership lapse in off tour years before and it never did anything to my very senior citizen status. Ugh, I have a call and an urgent escalation with Fanfire and an email. I'm going to follow up. If anyone can help, I'll take it. Out of our hands... You can contact the customer service (either via the contact form or via phone, info on the HELP page ---> http://www.u2.com/help) Explain your situation to see if you can be reinstated to the other group... Quote Link to comment Share on other sites More sharing options...
Subscriber kellyjoe323 Posted January 9, 2017 Subscriber Share Posted January 9, 2017 I'm in the same boat. Been a member since 1987. Confirmed a member with fanfire since 2007. I got behind on my membership. It expired in Sept 2016. I renewed after the Christmas video. So now because of a three month lapse, I guess I'm a new member? I mean I'm human? I made a mistake? Does my 30 years of membership not count for a lapse? Plus as soon as that video came out I renewed! I"m 46 years old, and have two kids, work, sorry U2 but I guess for three months you weren't my top priority and now I'm paying a price. Ugh. And I swear I let my membership lapse in off tour years before and it never did anything to my very senior citizen status. Ugh, I have a call and an urgent escalation with Fanfire and an email. I'm going to follow up. If anyone can help, I'll take it. Out of our hands... You can contact the customer service (either via the contact form or via phone, info on the HELP page ---> http://www.u2.com/help) Explain your situation to see if you can be reinstated to the other group... I know, I'm just bummed. And sad. I've been a member for so long. Here's my poor attempt at getting u2's attention on this. I know it's useless. Still I thought you all might get a kick out of this old form. https://twitter.com/hann23/status/818573740908814336 Quote Link to comment Share on other sites More sharing options...
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