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Ticket purchasing issues on Ticketmaster.com - What can you do?


Max Tsukino
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If any ticket purchasing issue on Ticketmaster.com happens, you should contact the TM help line ASAP.

 

http://help.ticketmaster.com/purchasing-tickets/

You should be able to get answers to most questionst with their FAQs - choose a topic or enter your question in the search box.

If you still have questions about an existing order, email Ticketmaster 24/7 or call us at 800-653-8000.

Fan Support Hours (your local time)

Mon - Fri: 9 AM - 9 PM

Sat: 9 AM - 8 PM

Sun: 9 AM - 6 PM

 

 

UPDATE : http://www.u2.com/help

 

If you have questions with ticket purchasing or using your presale access code, please contact the ticketing site Customer Service team directly:

North America 1-800-653-8000
United Kingdom
Dublin
Amsterdam
Paris
Berlin
Brussels
Barcelona
Rome

Edited by bigwave
UPDATE TO FAQ ON HELP PAGE
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How do I get in touch from The Netherlands. The phone number isn't working for me and I'm unable to buy my tickets once i've selected them.  I keep getting this message:  

 

Sorry, the map’s acting up.
 

Please use our app or another browser, or try again later.

 

I've tried with Explorer/Chrome and Safari!!!

Please help me!!!!!!

 

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How do I get in touch from The Netherlands. The phone number isn't working for me and I'm unable to buy my tickets once i've selected them.  I keep getting this message:  

 

Sorry, the map’s acting up.
 

Please use our app or another browser, or try again later.

 

I've tried with Explorer/Chrome and Safari!!!

Please help me!!!!!!

 

 

 

check the NL for the customer service # and call them

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We have tried to get tickets all morning and just keep getting the message that there are no tickets that match our search. It is the first morning of the legacy members pre-sale. How can that be true?

 

I was the same but discovered (too late) that you had to log in through u2.com

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I have to be honest what happened to me this morning was a disgrace. Typical Ticketmaster. Here's my story....

 

I logged onto TM Ireland on time, visited the U2 ticketing page and around about 8.58 a clock ticker appeared counting down to when tickets would be available. As a Red Hill subscriber I was at the ready with my code to paste into the usual box once tickets appeared. Only thing is...no tickets appeared. Just a spinning 'loading' symbol. After about five mins I refreshed the page and links to all ticket types appeared but once you clicked on the I just got the standard 'no availability' message with no option to put my code in. I figured it was just a glitch that would get fixed but to no avail. After about an hour of refreshing the page I came back here to see what was up - I pretty quickly learned from various kind posters that you need to go into the site via u2.com. This is NEVER the case with TM Ireland presales. Anyway, now I know that I've been trying all day for Pitch 2. Ironically I wanted Red Zone but no hope there. But Pitch 2 would be great. Am just hoping that I'll get lucky in the "Wire" batch tomorrow. VERY VERY bad form from TM Ireland. AGAIN!

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I have to be honest what happened to me this morning was a disgrace. Typical Ticketmaster. Here's my story....

 

I logged onto TM Ireland on time, visited the U2 ticketing page and around about 8.58 a clock ticker appeared counting down to when tickets would be available. As a Red Hill subscriber I was at the ready with my code to paste into the usual box once tickets appeared. Only thing is...no tickets appeared. Just a spinning 'loading' symbol. After about five mins I refreshed the page and links to all ticket types appeared but once you clicked on the I just got the standard 'no availability' message with no option to put my code in. I figured it was just a glitch that would get fixed but to no avail. After about an hour of refreshing the page I came back here to see what was up - I pretty quickly learned from various kind posters that you need to go into the site via u2.com. This is NEVER the case with TM Ireland presales. Anyway, now I know that I've been trying all day for Pitch 2. Ironically I wanted Red Zone but no hope there. But Pitch 2 would be great. Am just hoping that I'll get lucky in the "Wire" batch tomorrow. VERY VERY bad form from TM Ireland. AGAIN!

Similar TM problems here - empty handed for GA. :(

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I have to be honest what happened to me this morning was a disgrace. Typical Ticketmaster. Here's my story....

 

I logged onto TM Ireland on time, visited the U2 ticketing page and around about 8.58 a clock ticker appeared counting down to when tickets would be available. As a Red Hill subscriber I was at the ready with my code to paste into the usual box once tickets appeared. Only thing is...no tickets appeared. Just a spinning 'loading' symbol. After about five mins I refreshed the page and links to all ticket types appeared but once you clicked on the I just got the standard 'no availability' message with no option to put my code in. I figured it was just a glitch that would get fixed but to no avail. After about an hour of refreshing the page I came back here to see what was up - I pretty quickly learned from various kind posters that you need to go into the site via u2.com. This is NEVER the case with TM Ireland presales. Anyway, now I know that I've been trying all day for Pitch 2. Ironically I wanted Red Zone but no hope there. But Pitch 2 would be great. Am just hoping that I'll get lucky in the "Wire" batch tomorrow. VERY VERY bad form from TM Ireland. AGAIN!

Similar TM problems here - empty handed for GA. :(

 

What gig were you trying for? I haven't given up home for tomorrow morning, we know how the system works now.

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