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Who can I contact about CC entry tickets - unable to resell, transfer, change delivery, etc.


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I'm in the same boat. I have 2 GA tickets for Cleveland. Work told me,  I can't have that weekend off now. I saw I had the Sell button on my TM site.

Cancelled my airline and cancelled my hotel. went to resell my tickets It would let me. If the Sell button wasn't there I would of told my boss I couldn't get out of it.

Now, I'll be eating  those tickets. I've been email TM but everyday I get a different customer repersentive.  I'm still going to see them in Chicago but It leaves a bad taste in my mouth. 

 591d04c5a4e55_ScreenShot2017-05-17at6_28_10PM.png.7369022ec4c92ab9e343e8c231ac0d40.png

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I have 4 tickets to U2 in Dallas and would like to sell or just transfer them - also have a $45 parking pass - bought them through the U2 Fan club months ago and they gave me a presale code - the actual purchase went through Ticketmaster though

Found out we won't be able to attend, so I went to sell them this evening - when I click the "Sell" button, however, it says CC entries are not eligible to resell - Ticketmaster blamed it on the U2 Fan Club and the U2 Fan Club blames it on Ticketmaster - either way, it looks as if the $ cannot be recouped

Terrible way to do business - you would think spending the extra $ to be a part of the fan club would afford you more help, when in reality it made things worse by restricting what I could do

I hope they get the message if only half of the stadium fills up - they got their money though so probably won't think twice about it

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I'm in the same boat. Could only get GA for the DC concert because the few lower bowl seats they made available for presale were gone by the time I could work out the glitches with my TM account that morning.

Now I have a hip injury that will make it almost impossible to stand through the concert and I dont know what to do because I am traveling to DC and apparently am not allowed to sell mine so I could by different seated tix on the secondary market.

The guy that says you knew the rules at the time of purchase, what a bunch of BS.  Things come up in life in a 4-6 month timeframe. Health issues, work issues, last minute emergencies, etc. To hold anyone that has paid a significant amount of money hostage and not allow them to resell or transfer their tix if need be is terrible customer service and possibly illegal. 

Whats worse is that apparently it is only those of us in the U2 fan club that ironically paid U2 extra money to try to ensure good tix that are being held hostage and treated this way.

U2, this is not how you treat your best and loyal fans. Very few good seats were apparently even made available for presale and then try to stipulate what we can and can't do with tix we paid good money for is awful and pathetic.

I will never pay U2.com a dime again for anything in the future. 

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I may be in a similar boat for the Philadelphia show ... originally thought I'd be able to attend with no trouble (I live in NYC), but between an ongoing family issue and a lousy bus schedule from Philly after the show, I'm not sure that I'll be able to make the concert anymore.  Can't give the ticket away, and Ticketmaster won't take it back.  And since I have other CC entry tickets on my card for shows that I'm still planning on attending, I can't give away the card to anyone to use either.

I am 100% in favor of the idea behind credit card entry - making scalping impossible.  But since they're not checking IDs at the door from what people are saying at other shows, it doesn't look like it's doing anything to stop scalping, but is making it impossible for fans who have legitimate issues to get rid of their unusable tickets. 

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On 5/31/2017 at 0:47 PM, utesichiban said:

Now I have a hip injury that will make it almost impossible to stand through the concert and I dont know what to do because I am traveling to DC and apparently am not allowed to sell mine so I could by different seated tix on the secondary market.

If you're still going to that show, doesn't seem like an issue. You can just find someone who wants your GA tickets, buy your new tickets, and just enter the venue with them and scan your card?

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On 1/18/2017 at 6:11 PM, wawa049 said:

Hi -

 

I have 4 tix to June 28 East Rutherford....2 GA, and 2 seats ( because system was so screwy on resale day this is what I ended up with.)  My "friend" who was supposed to take the seats went and got 2 better seats thru the Lumineers pre-sale...not a big deal I thought because although my CC entry tickets said they were non-transferrable....they didn't say I couldn't sell them.  And there is a "sell" button on my order.  So two days ago I went to sell them - only to find out I can't sell CC entry tickets.

 

I've tried everything with Ticketmaster - requesting a refund, change of delivery, being able to sell them....they said NO.  And the most recent representative cited specifically its the FAN CLUB tickets that cannot be resold and are CC entry.  Soooooooo - my question is....who can I complain to - to make my voice heard?  Is there a way to write the Fan Club?  It is so absolutely ridiculous to have this credit card entry....I mean if something so simple as many of us "longtime" fans are in our 40s or 50s and if something comes up (i.e. the babysitter cancels) you can't just give them to a friend who is DYING to go.  

 

Any ideas?  Or maybe someone at MetLife Stadium?  TicketMaster keeps saying "the venue won't let them."  Any advice?

 

Thanks!

From what I've read, it seems a good idea to contact the venue and plead for help.  Maybe they can do something.

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1 hour ago, jeffwalsh said:

If you're still going to that show, doesn't seem like an issue. You can just find someone who wants your GA tickets, buy your new tickets, and just enter the venue with them and scan your card?

How is that possible?  In Chicago, everyone must be present in the queue.  The person swipes his or her credit card and all must enter the stadium.  Also, if the person can manage to get out of the venue and sell them...they have to be very careful and stand some distance from the venue to sell them or face getting arrested.  This is my understanding.  Your comment is a question.  I don't think it is possible to do as you ask.  It also presumes that this person can buy other tickets while at the venue trying to sell tickets.  If they see you do that...I doubt they'll sell you anything so be very careful how you do it if you must.    (I am not arguing or  criticizing!)   :)  I'm trying to add info to help this person out and have a great show. 

There is always a ticket dump in Chicago the day of a show.  I've seen GAs go for sale on TM every day of the show for every U2 tour for quite some time.  The problem is they get scooped up very quickly.  A person needs to keep checking and buy them off TM immediately or they will be gone.  I doubt the venues will have GAs that close to the show.  It's possible but you may be setting yourself up for a huge disappointment.  FYI:  I most see the ticket dumps around 4-6 am, then around 1 or 2 pm and then about an hour or two before they stop selling any tickets because it's too close to the show.  They usually cut off ticket sales around 5 pm.  This is on TM

This whole CC entry thing is confusing and very frustrating for many people.  Some venues offer refunds up until around 48 hours before the show.  You can go to TM and look up a list of these venues.  My doctor, who is sitting next to us, ended up with two extra tickets yesterday.  They were CC entry and were seats. I tried, but it was not possible for him to get those tickets, leave the venue and resell them.  I suggested he call TM and explain the situation.  He somehow got a full refund.  I was surprised that happened. His daughter bought the tickets yet he was able to get a full refund. That means someone in TM is giving refunds two days before the show and the were fanclub CC only.  Maybe call TM and if they say no...ask for a supervisor?  You've plenty of time before the show to try everything possible.  The CC entry was very poorly done and the rules were confusing considering it was all during a presale.  Perhaps pleading that with TM could help if you are calm.  If not, I'd beg and plead and say, "I cannot absorb $560 for seats which will go unused yet could easily be sold to another.".  That may work. Maybe mention not wanting the tix to go to a scalper?  If TM says no...I suggest hanging up and calling back and asking for a supervisor again if necessary.  Some are jerks while others are very helpful.  I said this already but calling the venue may be your best chance for a resolution.

Edited by Manohlive
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On 1/20/2017 at 9:46 AM, jeffwalsh said:

 

Ticketmaster makes a percentage on every ticket that is resold on their site. A free-for-all only helps them...

 

On 6/2/2017 at 9:25 PM, jeffwalsh said:
  On 5/31/2017 at 11:47 AM, utesichiban said:

Now I have a hip injury that will make it almost impossible to stand through the concert and I dont know what to do because I am traveling to DC and apparently am not allowed to sell mine so I could by different seated tix on the secondary market.

I just saw this.  I'm sorry I did not notice it sooner.  I'm not sure what show you are attending besides DC but ask for accessible seating.  It is why it exists.  I was on the accessible platform in Chicago last night.  The gentleman in front of me has a broken arm.  I'm recovering from head trauma.  I've seen people with sprained ankles.  You don't have to feel weird.  You don't have to provide proof.  The only time I've seen them question it is the person is obviously faking something.

I would suggest calling the venue asap as the seating is limited.  In Chicago, there are always some xtras the day of the show but they are limited as one can call ahead of time and reserve spots on the platform.  The lady at SF in Chicago was so cool that she told them about me and to take special care of me.  I've never met her.  I emailed her about thirty times because I get confused.  I thought she'd never want to hear of me again.  It was the complete opposite.

Call the venue.  If you going to Chicago tonight...ask.  If you have GA tix for Chicago tonight...you still enter through gate 0 and there is an accessible booth to the left as you walk into the venues.  It's white and has a sign.  I would call if possible but the doors open in an hour.  I'd still call.

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