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Presale questions for new dates Sept / Oct 2017 (merged)


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2 minutes ago, neilz said:

Ok so I bought 2 tickets for Chicago June 4 show and was thinking I could still get 2 more tickets (4 max) for new Sept/Oct shows after reading this under Tour FAQs on this site:

"Q - If someone has part-used their presale code in the leg 1 presales (for shows between May 12 and August 1), will they be able to use the rest of it on leg 2 presales (for shows in September and October)?
A - YES, up to a maximum of four tickets per subscriber."

Apparently this is not the case as I called U2.com support at 1-855-867-5297 and was told once the code is used that's it and I won't be getting another one.  This is very misleading, was the person I talked to on the phone wrong or is the FAQ answer above wrong?
 

Well I would still try. 

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2 minutes ago, neilz said:

Ok so I bought 2 tickets for Chicago June 4 show and was thinking I could still get 2 more tickets (4 max) for new Sept/Oct shows after reading this under Tour FAQs on this site:

"Q - If someone has part-used their presale code in the leg 1 presales (for shows between May 12 and August 1), will they be able to use the rest of it on leg 2 presales (for shows in September and October)?
A - YES, up to a maximum of four tickets per subscriber."

Apparently this is not the case as I called U2.com support at 1-855-867-5297 and was told once the code is used that's it and I won't be getting another one.  This is very misleading, was the person I talked to on the phone wrong or is the FAQ answer above wrong?
 

FAQ is correct...

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9 minutes ago, Max Tsukino said:

via email, but if it doesn't arrive (it can happen, sadly) it will be on your profile page and on the tours page...

So you're saying the codes are not unique per member, but by member group? (so two different codes will exist for the shows?)

  And when using the code, it checks against my membership level/group right to gain access to the TM or whatever it is purchase site?

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Just now, lonewolf40 said:

So you're saying the codes are not unique per member, but by member group? (so two different codes will exist for the shows?)

  And when using the code, it checks against my membership level/group right to gain access to the TM or whatever it is purchase site?

code is personal, but there are groups depending on when you subscribed...

From the FAQ:

 

Quote

 

Our 'Red Hill Group' of longtime subscribers (those who were current, paid-up subscribers on 24 Dec, 2016, have access from the first day of the presale. Your unique presale access code will have a prefix of U2JTA...


Our 'Wires Group', who joined as new subscribers or upgraded an expired account after the release of the Merry Chrsitmas video on 25 Dec, 2016, enter early on the second day. Your unique presale access code will have a prefix of U2JTB...

 

3

 

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So even though my original code is gone and I used 2 tickets for Chicago last show, I should still keep checking back on the site and expect to get a new code with a 2 ticket max (making it 4 total for subscription) for the new Sept/Oct dates?

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4 minutes ago, neilz said:

So even though my original code is gone and I used 2 tickets for Chicago last show, I should still keep checking back on the site and expect to get a new code with a 2 ticket max (making it 4 total for subscription) for the new Sept/Oct dates?

As of right now, the codes are not available for everybody. They will appear close to the presale date/time.

If you have only bought 2 tickets, you may be able to buy the remaining 2 tickets, for a total of four...

ETA: You won't be getting a new code. Since your code has 2 tickets left, it will be the same code you used to get the Chicago tickets...

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Ok so my old code will reappear closer to the presale and I'll be able to get the remaining 2 tickets? Just confusing because my original code is nowhere to be found on the site/in my account.

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Just now, neilz said:

Ok so my old code will reappear closer to the presale and I'll be able to get the remaining 2 tickets? Just confusing because my original code is nowhere to be found on the site/in my account.

Yes it will. 

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On 2017-6-6 at 9:05 AM, Casco said:

Just renewed my expired account as I wish to buy presale tickets for Mexico City, however I cannot see my code in Account Info or anywhere else. Where can I find it?

I am from Mexico and after one day i´ve just received a note where they tell me that the codes will be on our e mail later today. I hope it happens before the presale. Good luck.

Edited by bolillo
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2 minutes ago, neilz said:

Ok so my old code will reappear closer to the presale and I'll be able to get the remaining 2 tickets? Just confusing because my original code is nowhere to be found on the site/in my account.

no one has it yet...

 

patience

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