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Presale questions for new dates Sept / Oct 2017 (merged)


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6 minutes ago, AugustaK said:

I'm still only getting just the VIP option. HELP!

Augusta, I just got my GAs.....try this.....use the filters and filter the price to the $60-$80 level.....I don't know if that is how or why they finally showed up for me, but it was the only thing I changed in the last few minutes and it worked. perhaps coincidence, but worth a shot.

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On ‎6‎/‎6‎/‎2017 at 10:10 AM, bigwave said:

Lots of questions on same topic, merging here

http://www.u2.com/help being updated, emails to go out to all subscribers soon..

Q - How do I gain access to the U2.com Tour Ticket presale?
A - To gain access to the U2.com Tour Ticket presale you will need your unique and personal presale Access code that has been allocated to you as an eligible current Subscriber of U2.com. You will be notified of how and when to access the presale ticketing pages via the U2.com Tour page and by email. The presale ticketing links FOR EACH CONCERT will also be available via the Tour page of U2.com once the presale for that concert has started.

 

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Tried to purchase a ticket for the SD concert.

TM's site got hung-up/crashed before purchase was completed.

Tried a second attempt, but presale code no longer valid.

Who do i contact regarding getting the presale code reset so i can purchase my final ticket of the four allotted to me.

 

 

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5 minutes ago, ktdidd said:

Augusta, I just got my GAs.....try this.....use the filters and filter the price to the $60-$80 level.....I don't know if that is how or why they finally showed up for me, but it was the only thing I changed in the last few minutes and it worked. perhaps coincidence, but worth a shot.

That didn't work either. Seriously I am only getting VIP as an option. I've deleted my cookies, restarted my computer, trying the app. Nothing!

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I have 2 (of my 4) tickets on my account left to use. (I am in presale group Red Hill...trying for the St. Louis show.) I tried at 10 am this morning (and throughout the morning/afternoon) to get GA tickets at the Sept. 16 St Louis show. My presale code only "unlocked" the VIP tickets. I tried on my mac/Chrome, I tried on my Android phone, I tried logging in directly to TicketMaster (not using the link supplied to us). NO luck. I called TicketMaster...they tried my code, only "unlocked" the VIP tickets. TM ticket sales forwarded me to TM customer service, which blamed whoever issued the presale code. I did have them check to see if any GA tickets were available for the St Louis show...and now there are not. I REALLY don't care who is at fault....it just NEEDS to be fixed. It now (I just checked) appears that my code will unlock VIP and other seats....but GA is sold out. I am NOT a happy U2 fan right now! It has been a VERY disappointing AND frustrating day.

Edited by mistyhag
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I am in the wires group.  Earlier today I was able to unlock VIP tickets, but I didn't purchase them.  For the past hour I have been trying to unlock VIP tickets again and keep getting the following  Offer Code is Incorrect.  Please double-check your offer code/password and try again! 

Anybody else having this problem?

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