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Presale questions for new dates Sept / Oct 2017 (merged)


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1 minute ago, dogmai1965 said:

When I go to the tour page for presale info it tell me I am either using a free or expired account. I paid and subscribed 06/07/2017. Am I just missing something. Thanks

You appear as a free subscriber. Contact U2.com Customer Team to check your account status...

U2.com questions please call our customer support team at:
1-800-615-1324 (inside the US)
+001-949-333-4820 (outside the US).
 

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Finally, I have my GA for San Diego!   I called the U2.com 800 support phone number TM originally gave me.  After a 15-20 minute hold, the woman I spoke to gave me a different number to call regarding presale code issues, 1-855-867-5297.  The hold time was less than 15 minutes.  The guy I spoke to was able to get me a new presale code and even stayed on the phone while I went onto TM.com to try to purchase the ticket.   I was able to unlock the Red Hill presale no problem and purchase my GA.  I'm happy!  What a long ordeal that was, but happy I finally "found what I'm looking for".   :)

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Things I've learned today...

1. The moderators on this page are saints and have more patience than I can imagine.  If any of the mods are going to the San Diego show...beers are on me. ?

2. U2 fans are a persistent bunch and I just love how passionate we can be about seeing one of the greatest bands around.  

3. These additional shows will no doubt be electric! 

Thank you, thank you, thank you for all that you've done to get these issues worked out for us today!! 

 

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53 minutes ago, romanorton said:

Things I've learned today...

1. The moderators on this page are saints and have more patience than I can imagine.  If any of the mods are going to the San Diego show...beers are on me. ?

2. U2 fans are a persistent bunch and I just love how passionate we can be about seeing one of the greatest bands around.  

3. These additional shows will no doubt be electric! 

Thank you, thank you, thank you for all that you've done to get these issues worked out for us today!! 

 

Yes they were amazing and soooo patient.  Made it right super fast.  Great job. SD will be amazing.  

Houston -Dallas - SD. Not too shabby. 

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This is not a question, but I just saw that there are already over 800 presale tickets for Ford Field on viagogo at what I assume are scalped prices. Kind of sucks considering the number of fans on this thread who were trying to get tickets today and struggling. 

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Just now, ila_charles said:

This is not a question, but I just saw that there are already over 800 presale tickets for Ford Field on viagogo at what I assume are scalped prices. Kind of sucks considering the number of fans on this thread who were trying to get tickets today and struggling. 

send a PM with the link, please...

thanks...

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50 minutes ago, artalvarez said:

Yes they were amazing and soooo patient.  Made it right super fast.  Great job. SD will be amazing.  

Houston -Dallas - SD. Not too shabby. 

I was at Dallas as well!!  My concert trio this tour will be Dallas, Dublin, and San Diego!!  Can't wait to meet everyone in San Diego!! 

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Two questions:

 

1.  My husband and I are both paying subscribers.  We already used one code to buy 3 tickets to the Rose Bowl.  If we buy 3 tickets to SD will we be flagged for being in the same household?

 

2.  I saw earlier in the thread that the code only allows 2 Red Zone tickets?  Really?  We need 3.  I would hate to use 2 from the unused code and the last 1 from the other code and then be flagged . . . . my dad loves U2 and the JT and this will probably be his last concert -- would hate for that to be ruined.  

 

Thanks for all of you help mods, you really had your hands full today (and yes, I read all 36 pages!)

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2 hours ago, U2ITNOL said:

Finally, I have my GA for San Diego!   I called the U2.com 800 support phone number TM originally gave me.  After a 15-20 minute hold, the woman I spoke to gave me a different number to call regarding presale code issues, 1-855-867-5297.  The hold time was less than 15 minutes.  The guy I spoke to was able to get me a new presale code and even stayed on the phone while I went onto TM.com to try to purchase the ticket.   I was able to unlock the Red Hill presale no problem and purchase my GA.  I'm happy!  What a long ordeal that was, but happy I finally "found what I'm looking for".   :)

This was such helpful info! I called them and after 40 min I finally got my SD GA tickets after stressing for 10 hours! Got a new code and it worked!

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