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beershack

URGENT Issue regarding ticket collection at Sao Paulo shows

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I just received an email from Tickets4Fun stating that tickets to the Sao Paulo dates must be collected in person in Sao Pauo from July 16th until October 12th ONLY.  There will be no considerations made for non-local clients that cant travel to Brazil prior to the show.   Can you please see if they will reconsider the will call pick up times for fans that are traveling to the show from around the world?  Personally, I'm coming the day prior to the show.  Id imagine that there are hundreds, if not thousands in the same situation.  T4F told me that day of event collection would not be allowed.  This was not disclosed at purchase time.


Agradecemos o seu contato.

Esclarecemos que a Retirada dos ingressos para o evento U2 terá início no dia 16/07/2017 até 12/10/2017.

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36 minutes ago, beershack said:

I just received an email from Tickets4Fun stating that tickets to the Sao Paulo dates must be collected in person in Sao Pauo from July 16th until October 12th ONLY.  There will be no considerations made for non-local clients that cant travel to Brazil prior to the show.   Can you please see if they will reconsider the will call pick up times for fans that are traveling to the show from around the world?  Personally, I'm coming the day prior to the show.  Id imagine that there are hundreds, if not thousands in the same situation.  T4F told me that day of event collection would not be allowed.  This was not disclosed at purchase time.


Agradecemos o seu contato.

Esclarecemos que a Retirada dos ingressos para o evento U2 terá início no dia 16/07/2017 até 12/10/2017.

You must contact them directly and tell them it is not possible for you to collect before the date you are arriving in the country - I know of at least one person who has done this and made other arrangements, but you must do it one to one with the ticket agency yourself - let us know what happens please

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1 hour ago, bigwave said:

You must contact them directly and tell them it is not possible for you to collect before the date you are arriving in the country - I know of at least one person who has done this and made other arrangements, but you must do it one to one with the ticket agency yourself - let us know what happens please

Ive been in contact with them and they are telling me that it's only early pickup (I also offered to pay a fee to mail them, sice flying to Brazil for anpother $1500 isnt in my budget).  They say it was in their T&C, but all it said was box office collection when the tickets were purchased - nothing about specific days only.  It is absurd to require international clients to fly to Brazil another time just to collect tickets.  It certainly wasnt the case for 360.

Here is their latest reply:

We appreciate your contact.

We hereby declare that the Withdrawal of tickets for the U2 event will start on 07/16/2017 until 10/12/2017.

Please be advised that it is not possible to change the "Delivery Form" of your tickets after the end of the purchase. Because selection is only available in the purchase step by step through the website and before payment confirmation. The customer must make sure that all options have been chosen correctly before accepting the "terms and conditions of purchase" and finalizing their purchase.

Please note that this information is contained in the confirmation email and "our terms and conditions of purchase" where your acceptance was required prior to the completion of your purchase on the Tickets for Fun website. We always recommend that withdrawal be made in advance.

The official box office of this event, for withdrawal of tickets until 12/10, is at Citibank Hall SP, Av. Das Nações Unidas, 17955, Santo Amaro, São Paulo, from Sat to 12 noon to 8 pm, Sun and holidays from 1 pm to 20h00, Monday closed.

We also emphasize that only the holder or person authorized in the register of the purchase can carry out the withdrawal, upon presentation of the original card used in the purchase and the original identity documen

 

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ok, have asked for some advice on this... will post back here when I know more

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I tried buying the ticket but at the last step I couldn't get through because I didn't insert CPF (11 digits). I've got a feeling this is Brazilian taxpayer registry identification, but I'm not Brazilian.

I aslo couldn't choose any different types of delivery except pick ap at the venue and then I also could insert "Informações adicionais" successfully.

 

Anyone managed to buy the tickets from abroad?

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From tff on OP

international customers will be able to pick up day of show. See below. 
 

For non- Brazilian and customer who lives outside Sao Paulo they are able to pick up the tickets on the show day at the box office. That is what should be communicated on our customer service channel.

 

We will talk again with the customer service manager to be surethat the correct information is being reported especially for international clients.

 

 

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T4F confirmed that International customers can pick up the day prior to the show or the day of the show

 

If you have chosen to pick up your tickets at the official box office or pick up points, you can do that when you arrive at São Paulo:
Withdrawal until one day before the event: click here and know the withdrawal points
Withdrawal on the day of the event: Estádio do Morumbi, Praça Gomes Pedrosa, from 10am to the start of the shows on 19, 21, 22 and 25th October.
Attention: Arrive early and enjoy the show to the fullest.
Please note that to make the tickets’ withdrawal is mandatory the presentation of the purchase card and ID

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Thanks for the info. But I still couldn't pay for the tickets.

I registered to their site, but when I logged in, the place of my residence was automatically changed into Brazil. And then I have to write CPF (which I assume is Brazilian taxpayer number). Also when I try paying for the tickets, it says invalid name and surname when I enter my name as the person to collect the ticket.

Can somebody help me out? Did anybody from abroad manage to buy the tickets?

It's really sad I can't buy them because of the technicalities.

 

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