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Updating account info


Sue1
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When adding mobile number in account info, what format should the number be entered (ie. with country code or not)?  I'm in the UK and no matter how I enter my number, it won't accept the last digit of my number!  Pretty annoying if this is how we'll be getting pre-sales codes in the future!!!

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Hi,

Just noticed in the "Account Info" page you need to add your Mobile Number for the next presale - The box only allows for 10 digits not 11? in the UK with first 0 (zero) we have 11 digits - Do we just drop the zero they add in the +44 for the UK (an explanation on the page would be helpful)

Any help???

Cheers

Adam

 

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I wouldn’t worry about it right now. We have no idea what it’s for. Likely a North America thing but who knows.....

 

There’s a discussion about it in the ‘Zoo Feedback’ section 

Edited by Shannon387
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Hi,

Got this back from customer services

 

Hi Adam,

 

Thanks for contacting U2.com. I am pleased to be assisting you.

We apologize for our late response, we have received an unusual amount of emails.

We are diligently working to answer each email in the order received.  

 

So sorry to hear you are having issues entering your mobile number to receive alerts.


This issue has been reported, we ask for your patience.

 

Please attempt to enter your mobile number occasionally, as we are working to correct the issue for international fans.

 

Our apologies for the delay and hope this email finds you well and enjoying the day, Adam!

If you need anything else, just reply to this email!

Sincerely,

Candace

U2.com Team

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