Subscriber VioletMoon 1 Posted November 14, 2017 Subscriber Share Posted November 14, 2017 (edited) Hi guys! Can you help me? I've done everything they asked to be a verified fan. I've renewed my subscription on early november (experience group) and today I've got an email with the instructions about the pre sale and another one a few hours later with this: Dear U2.com Subscriber,Thank you for registering for the U2.com Verified Subscriber presale. Unfortunately, we mistakenly sent you a confirmation email earlier tonight. Contrary to the email you were sent earlier, we are unable to offer you access to the presale. While presale access is only one benefit included with your U2.com subscription, we recognize that it is important to many Subscribers. If you would like a refund of your subscription, please contact us using the Contact Us form on the Help page, and select 'Verified Subscriber Refund Request' from the dropdown menu.We apologize for the confusion.The U2.com Team Edited November 14, 2017 by VioletMoon Quote Link to post Share on other sites
Subscriber u2fanclubbelgium 0 Posted November 14, 2017 Subscriber Share Posted November 14, 2017 hi, what happens if we don't get the text message ? I'm in Experience Group but see my mobile number includes the local '0'. Trying to update my record it doesn't save the update... Hopefully I get my code before today's presale starts ! Quote Link to post Share on other sites
Subscriber Kevinslatteryu2 10 Posted November 14, 2017 Subscriber Share Posted November 14, 2017 5 minutes ago, u2fanclubbelgium said: hi, what happens if we don't get the text message ? I'm in Experience Group but see my mobile number includes the local '0'. Trying to update my record it doesn't save the update... Hopefully I get my code before today's presale starts ! That's a question many of us outside of the US have been asking. But haven't received a definitive response as of yet. Looks like it will be just a wait and hope effort. Quote Link to post Share on other sites
Subscriber VioletMoon 1 Posted November 14, 2017 Subscriber Share Posted November 14, 2017 2 hours ago, Max Tsukino said: Anyone who received the "NOT ELEGIBLE" email please send this information via PM to the Moderation team:When did you resubscribe? (Did you resubscribe recently for this presale and did all the verification process? or Did you resubscribe earlier, did all the verification process and got the green VERIFIED box? Date for the end of your subscription cycle Please also send your Order # thanksDO NOT PUBLISH THIS INFORMATION HERE IN THE THREAD - SEND IT VIA PM PM sent Quote Link to post Share on other sites
Subscriber Tracey Evans Buhr 0 Posted November 14, 2017 Subscriber Share Posted November 14, 2017 19 minutes ago, VioletMoon said: Hi guys! Can you help me? I've done everything they asked to be a verified fan. I've renewed my subscription on early november (experience group) and today I've got an email with the instructions about the pre sale and another one a few hours later with this: Dear U2.com Subscriber,Thank you for registering for the U2.com Verified Subscriber presale. Unfortunately, we mistakenly sent you a confirmation email earlier tonight. Contrary to the email you were sent earlier, we are unable to offer you access to the presale. While presale access is only one benefit included with your U2.com subscription, we recognize that it is important to many Subscribers. If you would like a refund of your subscription, please contact us using the Contact Us form on the Help page, and select 'Verified Subscriber Refund Request' from the dropdown menu.We apologize for the confusion.The U2.com Team Hi VioletMoon, Max has posted a request for information for those who receiced a correction letter. If you go back to Page 40, you will find information to send him via PM. Quote Link to post Share on other sites
Subscriber VioletMoon 1 Posted November 14, 2017 Subscriber Share Posted November 14, 2017 Just now, Tracey Evans Buhr said: Hi VioletMoon, Max has posted a request for information for those who receiced a correction letter. If you go back to Page 40, you will find information to send him via PM. Tks. PM sent Quote Link to post Share on other sites
Subscriber u2burgh 3 Posted November 14, 2017 Subscriber Share Posted November 14, 2017 Hi, folks. Don't laugh, everyone had to learn at some point...but is sending an email via the icon on this page considered a PM? I also got the 2nd email, want to submit info in the correct place. Thanks. Signed, Newbie. Quote Link to post Share on other sites
Community Moderator Max Tsukino 2,476 Posted November 14, 2017 Community Moderator Share Posted November 14, 2017 19 minutes ago, Kevinslatteryu2 said: That's a question many of us outside of the US have been asking. But haven't received a definitive response as of yet. Looks like it will be just a wait and hope effort. from the email sent: Quote Keep your phone handy – your notification may arrive 2-4 hours before the Presale begins. Please also watch your email. If there are any issues with text delivery, such as an incorrectly entered mobile number or blocked mobile carriers, we will email your access code prior to the Verified Subscriber Presale. 1 Quote Link to post Share on other sites
Community Moderator Max Tsukino 2,476 Posted November 14, 2017 Community Moderator Share Posted November 14, 2017 *****UPDATED***** Anyone who received the "NOT ELIGIBLE" email please send this information via PM to the Moderation team:Name (as registered and it appears in your profile)Display Name (as it appears in your profile)Login Name (as it appears in your profile) Presale GroupWhen did you resubscribe? (Did you resubscribe recently for this presale and did all the verification process? or Did you resubscribe earlier, did all the verification process and got the green VERIFIED box? Date for the end of your subscription cycle Please also send your Order # thanksDO NOT PUBLISH THIS INFORMATION HERE IN THE THREAD - SEND IT VIA PM 1 Quote Link to post Share on other sites
Subscriber porato 0 Posted November 14, 2017 Subscriber Share Posted November 14, 2017 And for those who received NO email? (but have Setup Complete on their Account Info page)?? Quote Link to post Share on other sites
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